C.
Chargé(e) de Relation Client Francophone (Appels entrants) – Télétravail
Freelance8 months ago
Job Description
Madagascar (télétravail)
Free-lance
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Automatically translated from French. View the original offer
Education / Qualifications
We are a French training organization certified Qualiopi, specialized in well-being and aesthetics (Head Spa). We are looking for a full-time quality referent based in Madagascar to maintain our Qualiopi compliance on an ongoing basis, advance the quality of our trainings and serenely prepare our audits.
Main duties
Qualiopi Quality System
- Maintain the quality system according to the National Quality Standard (7 criteria, 32 indicators).
- Organize, classify and archive evidence: programs, positionings, evaluations, massings, attestations.
- Write and update quality procedures. Satisfaction and continuous improvement
- Pilot satisfaction questionnaires (hot and cold) and analyze the results.
- Track complaints, malfunctions and improvement actions.
- Produce monthly quality reporting with key indicators. Monitoring and Pedagogy
- Ensure and document regulatory, business and educational monitoring.
- Accompany the teaching team: update programs, materials and evaluation tools.
- Follow the skills and continuing training of trainers.
- Keep up-to-date information on the accessibility and reception of people with disabilities. Audits and obligations
- Prepare monitoring and renewal audits: internal audit, action plan, presence on the day of the audit.
- Prepare the annual Pedagogical and Financial Balance Sheet (PFB).
- Work with our Operations Manager, especially on Digiforma.
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Your safety comes first — read before you go
Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
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