Protection / Case Management Assistants (5 positions)

The Danish Refugee Council (DRC) – Danish Refugee Council) is recruiting five Protection/Case Management Assistants for the SHEILD project. The positions are based in Torodi, Téra, Gothèye, Sakoira and Ayorou, in the Tillabéri region of Niger.

Role of the position

The incumbents ensure the implementation of protection and case management activities within the framework of the SHEILD project. Under the supervision of Team Leader Protection, they support people in need of protection assistance, including survivors of gender-based violence (GBV). They shall ensure the identification of needs, referral to appropriate services and follow-up of cases until they are closed, in compliance with the principles of protection, confidentiality and non-discrimination.

The assistants also contribute to the day-to-day operation of listening and guidance centres, community awareness and coordination with local actors and specialized partners. Their intervention aims to improve the access of affected populations to essential services and to promote appropriate, safe and dignified care for beneficiaries.

Responsibilities

A. Management and follow-up of protection cases

Ensure case management in accordance with the guiding principles, procedures and different stages of the care process. Identify the needs of those concerned and contribute to their orientation towards the appropriate services. Use gender-based violence management tools (GBVIMS) as well as DRC tools available on the ActivityInfo platform. Perform the necessary referencing in strict compliance with case management procedures and standards. Ensure regular follow-up of survivors until the closure of their files. Participate in case conferences and technical discussions to improve the quality of support. Ensure that proposed interventions are tailored to the needs and circumstances of each recipient.

B. Confidentiality and management of beneficiary files

Ensure the secure filing and archiving of beneficiaries’ files. Guarantee the confidentiality of personal information collected during the case management process. Separate consent forms from other documents in survivors’ files, in accordance with DRC procedures. Enforce data protection rules and limit access to sensitive information to authorized persons. Respect the principles of protection, including the no harm principle, non-discrimination, confidentiality, responsibility and sharing information as needed.

C. Referral and coordination with protection services

Contribute to the regular updating of the mapping of actors and protection services available in the intervention areas. Collaborate with partners specialized in the management of GBV cases to promote coordinated and appropriate care. Provide guidance to relevant departments in accordance with established procedures. Work with local authorities, community structures and other stakeholders to strengthen protection mechanisms. Collaborate with teams in other DRC departments and relevant partners to respond comprehensively to the needs of beneficiaries.

D. Awareness and community activities

Participate in community training and awareness raising on gender-based violence and other protection issues. Contribute to activities aimed at improving the knowledge of available services and promoting the identification of people in need of support. Support the organization of focus groups, peer support activities and other collective interventions in safe spaces. Adapt awareness activities to the identified needs and realities of the communities concerned. Foster a respectful, inclusive and safe environment for people participating in activities.

E. Reporting, documentation and monitoring and evaluation

Write or contribute to the preparation of weekly and monthly reports on activities carried out. Provide the hierarchy with precise information on interventions, orientations and difficulties encountered. Document concerns, suggestions, best practices and lessons learned from the case management process. Participate in the development of the project’s monitoring and evaluation strategy and contribute to its implementation. Take part in team meetings, trainings, individual supervision sessions and workshops organized by the supervision team. Comply with DRC documentation requirements and reporting rules.

F. Collaboration and professional conduct

Work closely with the Team Leader Protection, colleagues and partners involved in activities. Participate in maintaining a healthy work environment where team members can share their experiences, challenges and support needs. Apply DRC policies, standard operating procedures (SOPs) and protection guidelines. Respect the rules of security, confidentiality, ethics and the code of conduct of the organization. Report concerns in accordance with planned mechanisms. Perform any other relevant duties assigned by the supervisor as part of the position.

Job requirements

A. Training and professional experience

Êhold a university degree at Baccalaureate level+2 minimum in social sciences or humanities, community development, communication, project management or a related field. Have at least one year of professional experience in VBG case management, social work, counselling, protection or similar field. Have at least one year of relevant experience in a national or international NGO, preferably in the humanitarian sector. Experience in implementing protection programs in an emergency. ÊBe willing to work in a complex environment and work overtime when necessary.

B. Technical knowledge and skills

Master the guiding principles of managing cases of gender-based violence. Have a good knowledge of the fundamental principles of protection. Know the minimum standards for the prevention and management of GBV, as well as the protection standards mentioned in the offer. Control the use of the GBVIMS system. ÊBe able to use computer tools, including Microsoft Office, email and the Internet. Have skills in people management and/or counselling. Know how to analyze information, document interventions and write reports. Êbe able to work independently while collaborating effectively with a team.

C. Language skills

Master the dominant language of the locality of assignment. Êbe able to communicate effectively with beneficiaries, communities, colleagues and partners.

D. Personal and behavioural qualities

Demonstrate integrity, honesty and impeccable professional conduct. Have good interpersonal and communication skills. Be attentive, discreet and respectful to the people accompanied. Êbe able to work under pressure and adapt to a complex humanitarian context. Demonstrate organization, rigour and a sense of responsibility. Êbe able to take initiatives and contribute to the search for solutions. Demonstrate a team spirit and ability to collaborate with different actors. Respect humanitarian principles and confidentiality rules.

E. Ethics and protection of beneficiaries

Comply with the DRC Code of Conduct and Ethical Guidelines. Protect the dignity and rights of accompanied persons. Do not discriminate in the context of interventions. Strictly respect the confidentiality of information relating to survivors. Prevent and report any situation of exploitation, abuse or harassment in accordance with the organization’s procedures.

Additional information

Number of positions: 5. Location: Torodi, Tera, Gothèye, Sakoira and Ayorou. Area of intervention: Tillaberi region, Niger. Duration of contract: 5 months. Type of contract: national contract. Position requested: 20 October 2026. Deadline for applications: 15 October 2026 at 23:59 GMT.

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