M

E-commerce Customer Service Agent

M Service
📍 AndranomenaFreelance🗓️ about 1 month ago

Job Description

Andranomena
Freelance

Your safety comes first — read before you go. Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.

Automatically translated from French. View the original offer

Main duties

I am looking for a freelancer to help me on an e-commerce project I am currently working on a project with a French e-commerce site and I am looking for a serious person to collaborate with me on the customer service / after-sales part. The idea is to work together in a simple and professional way, in a freelance setting. The missions: Respond to emails and customer requests via chat Track orders, returns and complaints Process requests from marketplaces Make sure to provide clear and professional answers to customers I am looking for someone who: writes very well in French ideally already a customer service experience or e-commerce service ideally knows tools like Gorgias, Shopify, Hub Spot and the hemplacesest Monday serious, organized, punctual and autonomous. Ambohibao At first. Interested? Email me at [Click the Apply button below to apply, and Create my CV to build a CV tailored to this offer, professionally] your CV + salary and a small message to introduce me to your experience in customer service / AVS. Sector: Marketing & Communications

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Je constate que votre parcours correspond bien à ce que recherche M Service. Pour maximiser vos chances, mettez en avant comment vous avez concrètement répondu à les compétences demandées dans l'annonce dans vos précédentes fonctions. Un chiffre clé ou un résultat tangible, même simple, fera la différence.

Positionnement — Votre lettre de motivation doit répondre à une seule question : pourquoi VOUS pour CE poste précis à CE moment ? Évitez les lettres génériques — une phrase sur ce que vous apportez spécifiquement vaut mieux que trois paragraphes généraux.

Prospection et résultats — Votre nombre de nouveaux clients acquis et votre taux de conversion sont vos arguments les plus solides. Si vous opérez dans un secteur spécifique (FMCG, télécoms, pharma), montrez votre connaissance fine des distributeurs et acteurs locaux.

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Career advice powered by Taf4All

Your safety comes first — read before you go

Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.

  • •Never pay any amount of money — for a file, a training, a uniform, or an interview. A real employer never asks the candidate to pay.
  • •Never send a photo of your ID card, passport, or banking details before you have physically verified the employer exists.
  • •Always meet in a public place, during the day — never an isolated address, a private home, or a location you cannot verify in advance.
  • •Tell a relative or friend exactly where you are going, with whom, and at what time — and share your live location if possible.
  • •Search the company name online before going: a real business has a trace (website, reviews, other employees, an official address).
  • •A salary that is far above the market rate for the position and the city is a red flag — be extra cautious.

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