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Automatically translated from French. View the original offer
BPO IN EXPANSION: WE LOOK FOR OUR TEAM RESPONSIBLE (M/F) Location: Antananarivo, Ivandry Company: OPTIMAX Contract: Permanent â Are you a born, rigorous manager with an excellent sense of organization and remarkable interpersonal ease? OPTIMAX is recruiting its future Team Leader to lead and support the development of our accounting activities. Connected directly to the management, your role will be central: federate teams, monitor daily performance, guarantee the quality of deliverables and raise employees in skills. Your main missions: Management & Performance on a daily basis Ensure operational follow-up of the accounting team. Monitor and synthesize daily productivity using precise KPIs (progress rate, achievement of goals). Identify operational blockages and training needs of the team. Design and formalize every weekend a comprehensive, clear and rigorous summary reporting. Present and validate activity reports. Management & StrategyElaborate customized skills development strategies. Lead, motivate and coach the team with positive and assertive leadership. Search Profile: Diploma: BACC +4 in Management, Communication, Management or similar field. Language: Impeccable command of French both orally and in writing (essential for high-level exchanges). Business knowledge: A solid foundation in accounting is desired. Computer skills: Advanced mastery of Google Workspace (Sheets, Docs, Slides) and office/collaborative tools. Soft Skills: Synthetic mind, great analytical ability, natural leadership and excellent communication.
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Fort de mon expérience en résolution de problÚmes complexes, je suis convaincu de pouvoir apporter une valeur immédiate à OPTIMAX. Mon parcours m'a préparé à répondre efficacement à votre besoin en les compétences demandées dans l'annonce.
Positionnement â Votre lettre de motivation doit rĂ©pondre Ă une seule question : pourquoi VOUS pour CE poste prĂ©cis Ă CE moment ? Ăvitez les lettres gĂ©nĂ©riques â une phrase sur ce que vous apportez spĂ©cifiquement vaut mieux que trois paragraphes gĂ©nĂ©raux.
RĂ©alisations mesurables â Pour ce niveau de poste, illustrez chaque compĂ©tence par un exemple prĂ©cis avec un rĂ©sultat chiffrĂ©. PrĂ©parez 2-3 questions stratĂ©giques sur les enjeux actuels de cette organisation â les candidats qui anticipent les dĂ©fis sont systĂ©matiquement mieux Ă©valuĂ©s.
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Vous encadrez et dĂ©veloppez une Ă©quipe de conseillers clients pour atteindre les objectifs fixĂ©s. Vous garantissez la productivitĂ©, la qualitĂ© de service et la satisfaction client, dans un environnement de travail stimulant qui favorise lâengagement de vos collaborateurs. Selon les besoins, vous pouvez encadrer plusieu
Coacher les collaborateurs, accompagner leur montée en compétences et animer l équipe à travers des réunions et des entretiens individuels réguliers tout en entretenant la motivation. Suivre quotidiennement les indicateurs individuels et collectifs, définir les plans d action correctifs nécessaires et veiller au respec
Piloter la performance opĂ©rationnelle : Appliquer les Ă©tapes du standard TP TOPS pour organiser efficacement son temps de travail en priorisant la gestion dâĂ©quipe. Suivre les indicateurs de performance et de qualitĂ© pour garantir lâatteinte des objectifs individuels et collectifs. đ Formation / DiplĂŽmes Analyser rĂ©gu
đ§ Profil recherchĂ© ON RECRUTE . Devenez le Responsable dâĂ©quipe dâune entreprise spĂ©cialisĂ©e dans la relation client et lâexternalisation des services. Votre mission: Encadrer et dĂ©velopper une Ă©quipe de conseillers clients pour atteindre les objectifs fixĂ©s, Garantir la productivitĂ©, la qualitĂ© de service et la satis