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Automatically translated from French. View the original offer
The international organization EducAid, officially established in Cameroon as part of the Employment Project, recruits Help Desks dedicated to supporting beneficiaries in the professional immersion phase. The position is based at Yaoundé and proposed in the form of a 6-month renewable CDD.
Main duties
The incumbent will provide physical and telephone reception to partners and beneficiaries. It will disseminate precise information on the services and actions of the Employment Project, and centralize, monitor and process requests as well as complaints from users.
It will administer and maintain the digital inventory of trainees, supervise, guide and monitor learners throughout their journey. He will supervise the professional training sessions in conjunction with the speakers and monitor the attendance rate and the involvement of the beneficiaries in the technical modules.
He will detect the obstacles encountered by the trainees and ensure the relay to the team. It will produce periodic summaries and reports on training follow-up and provide logistical support for EDUCAID's routine administrative tasks.
Profile and skills
Training: Bac +3 at least in administration, communication, management or IT.
Experience: at least 1 year in a similar position or in the supervision of trainees. A previous practice in the supervision of professional training (vocational training) is an asset.
Know-how: mastery of digital tools (Word, Excel, messaging and data management). Writing skills: excellent command of written French, English being an advantage. Know-how: sense of hospitality, diplomacy, rigor, discretion and ability to manage stress.
Application file
Applicants are invited to send their CV and cover letter to the following email address: [Click the Apply button below to apply, and Create my CV to build a CV tailored to this offer, professionally] . The subject of the message must be: "Candidature – Help Desk – EDUCAID Yaoundé".
NB: Only pre-selected applicants will be returned by EDUCAID.
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