EL
Conseiller(ère) ADV – Relation Client & Coordination
CDI4 months ago
Job Description
Antananarivo
CDI
Your safety comes first — read before you go. Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
Automatically translated from French. View the original offer
As part of the development of our business, we are looking for 1 After-Sales Service Agent (AVS) by phone to join our team. Your role will be to take care of after-sales calls, identify precisely the needs of customers and direct them towards the appropriate solution or service.
Experience
You will be a real trusted interlocutor and must guarantee a professional, clear and reassuring customer experience.
Main duties
- Respond to incoming service calls;
- Listen, reformulate and qualify customer requests;
Other information
- Precisely inform files in dedicated tools - Inform clients about the progress of their application;
- Make the necessary appointments;
- Refer applications to the relevant services;
- Manage dissatisfied customers with calm, empathy and professionalism;
Education / Qualifications
- Strictly follow the procedures and information provided;
- Ensure precise traceability of exchanges.
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Bonjour, votre offre chez Oliva Rasolofosoa correspond à mon profil commercial. Mon expérience inclut la gestion de portefeuilles clients et la négociation. Je suis particulièrement à l'aise avec les compétences demandées dans l'annonce, un levier clé pour atteindre vos objectifs. Motivé à contribuer à votre croissance, je serais ravi d'échanger.
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Your safety comes first — read before you go
Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
- •Never pay any amount of money — for a file, a training, a uniform, or an interview. A real employer never asks the candidate to pay.
- •Never send a photo of your ID card, passport, or banking details before you have physically verified the employer exists.
- •Always meet in a public place, during the day — never an isolated address, a private home, or a location you cannot verify in advance.
- •Tell a relative or friend exactly where you are going, with whom, and at what time — and share your live location if possible.
- •Search the company name online before going: a real business has a trace (website, reviews, other employees, an official address).
- •A salary that is far above the market rate for the position and the city is a red flag — be extra cautious.