WA

Customer Services Unit Manager

WASSA SHARE SERVICES LTD
📍 AntananarivoCDI🗓️ about 2 months ago

Job Description

Antananarivo
CDI

Your safety comes first — read before you go. Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.

Automatically translated from French. View the original offer

Main duties

MAIN DUTIES – Supervise the two Pole Supervisors: Customer Records & KYC, Third Parties, Products & Deposits. – Guarantee the quality, completeness and uniqueness of the customer reference on the perimeter served. – Secure the consistent application of KYC standards and the Group’s vigilance obligations. – Manage the periodic review of files and regularization of missing data. – Interface with the network of entities for the collection of supporting documents. – Ensure the interface with the CSMSI on the KYC customer repository and tooling. Master in Finance, Banking, Law, Management or equivalent 7 years of minimum experience in the management of the client reference frame, KYC, compliance or backoffice banking, including 3 years in management Master of KYC obligations and LCB-FT devices Good knowledge of the quality and governance of customer data Experience in conducting documentary remediation campaigns Leadership, rigor, diplomacy, sense of quality and ability

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Expert Application Advice

Pour postuler chez WASSA SHARE SERVICES LTD, mettez en avant votre expérience avec 7 ans d'expérience en contexte africain. Valorisez votre capacité à négocier et fidéliser des clients dans des environnements complexes. Un suivi personnalisé montre votre sérieux. Bonne chance !

Positionnement — Votre lettre de motivation doit répondre à une seule question : pourquoi VOUS pour CE poste précis à CE moment ? Évitez les lettres génériques — une phrase sur ce que vous apportez spécifiquement vaut mieux que trois paragraphes généraux.

KPIs commerciaux — Chiffre d'affaires généré, croissance du portefeuille, quota atteint (%) : ces 3 métriques sont obligatoires en entretien senior. Préparez aussi votre plan des 100 premiers jours — les directeurs commerciaux qui arrivent avec un plan sont systématiquement plus crédibles.

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Your safety comes first — read before you go

Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.

  • •Never pay any amount of money — for a file, a training, a uniform, or an interview. A real employer never asks the candidate to pay.
  • •Never send a photo of your ID card, passport, or banking details before you have physically verified the employer exists.
  • •Always meet in a public place, during the day — never an isolated address, a private home, or a location you cannot verify in advance.
  • •Tell a relative or friend exactly where you are going, with whom, and at what time — and share your live location if possible.
  • •Search the company name online before going: a real business has a trace (website, reviews, other employees, an official address).
  • •A salary that is far above the market rate for the position and the city is a red flag — be extra cautious.

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