Head of Operations (duty Free) – Essential Travel – Restoration) – Operation Manager

Job description

Location

Diass International -Dakar Senegal Hierarchical link: General mission The person in charge of operations (Duty Free, Travel

Other information

Essential and restoration) has, among other things, as activity the management of all of the company’s operations within the AIBD platform. He or she manages and develops the activities of the platform within Blaise-Diagne airport. Ensure commercial and operational performance food and retail outlets (duty-free and travel essential) (regulatory compliance, customer quality, profitability), coordinating teams be responsible for the operational relationship with the licensor and

Experience

guarantee a travel experience in accordance with international standards and

Responsibilities

specifications dealer. Primary Responsibilities 1. Strategy Commercial & P&L

• Define and deploy the sales plan (assortment, pricing, promotions, omnichannel) to retail and catering operations;
• Pilot the operating account: revenue tracking, margin, costs (rents, expenses, staff) and Corrective actions 2. Operations & Operation
• Supervise daily operation: openings/closures, supply, inventory management, inventories, Loss Prevention
• Assure the regulatory compliance (customs for duty-free, local legislation, security airport) and necessary authorizations 3. quality and food security
• Guarantee the application of HACCP/hygiene standards in food service outlets ; Organize internal and external audits.
• Garant de la quality of service to passengers and customers
• Garant des Audit results of the internal quality of service program (AURA...) 4. Management & RH
• the Manager

Education / Qualifications

business managers / team leaders: recruitment, training, planning, performance assessment and motivation of teams

• Develop them operational skills (customer service, upsell, cash management, procedures packaging for exportetc.)
• Accompany the Deputy Head of Retail Operations and the Manager of Catering Operations AIBD to achieve their profitability objectives and on the following axes: Ø Combating them Shrinks and all kinds of fraud; Ø Management optimal stocks; Ø Guarantee the compliance with operational fundamentals on the platform; Ø Guarantee Continuous improvement. Ø Animate Engagement of teams Ø Animate the sale in all its aspects 5. Merchandising & Customer Experience
• Implement them merchandising standards (planograms, POS), ensure the quality of market scene and the consistency of the ranges according to passenger flows
• Piloting Actions business (launches, events) and improvement initiatives Customer experience 6. Relations dealers & stakeholders
• Be the interlocutor privileged airport authorities, customs, concession operators, suppliers and service providers (cleaning, security, maintenance) on the AIBD Platform
• Be the first representative of the company on the platform and report 7. Reporting & Indicators
• Produce them weekly/monthly reports: CA per sign/category, average shopping cart, conversion, stock days, shrinkage Working conditions & constraints
• Work in extended hours (weekends, holidays, airport peaks)
• Access and Strict compliance with airport security rules
• Presence daily on-site (inter-brand/platform travel)

Candidate profile

Training: BAC+5 School of Commerce, hotel management/catering, general management or equivalent Experience of at least 10 years in management and knowledge of trade/distribution essential. Skills

• Operational, analytical and results-oriented manager, with a strong customer service culture and proven experience in Retail, Catering or selective distribution
• Capable of driving business performance while maintaining hygiene and compliance standards specific to constrained environments such as airports;
• Ability to analyze performance especially with a mastery of an NLP;
• Ability to work independently, organize and take initiative;
• Availability and ability to work as a team.
• Strong business and analytical skills (P&L management, KPI Retail)
• Knowledge of airport constraints (security, customs) and HACCP standards
• Leadership, customer service
• English & French are essential
• Mastery of tools: SAP, Power BI, Advanced Excel. Additional information Level of study: Bac +5 / Master Required experience > 7 years

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