SU
Remote Technical Support Consultant (English Fluency)
Freelance21 days ago
Job Description
Madagascar
Freelance
Your safety comes first — read before you go. Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
Support Your App is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like Master Card, Calm and Mac Paw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading Saa S, software, or hardware solutions? Join our community as a Technical Support Consultanton a short-term basis, with the potential to continue into a long-term collaboration. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes What you will do: Provide technical support via email and chat in a professional and efficient manner; Troubleshoot product issues and guide customers through solutions step-by-step; Identify whether an issue is related to the bulb, app, connectivity, setup, or user configuration; Ask the right questions to understand and diagnose the problem; Follow troubleshooting procedures while also using good judgment when the situation isn’t covered by a standard process; Document customer interactions and troubleshooting steps clearly; Escalate complex or unresolved technical issues when necessary; Provide a positive, patient, and professional customer experience; Manage multiple conversations efficiently while maintaining accuracy and quality What you need to succeed in this role: Excellent English communication skills (at least C 1 for both spoken and written); At least 1 year of experience in technical customer support role; Previous video support experience would be plus; Tech-savvy mindset; Strong troubleshooting and problem-solving skills, with the ability to investigate issues and find effective solutions; Critical thinking and strong common sense, with a practical and analytical approach to resolving customer issues; Personal computer (at least 8 Gb of RAM) with a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)Benefits: Flexible schedule: 2 days off and 5 working shifts from Sunday to Saturday, covering one of the following shifts: 6 AM – 2 PM or 4 8 AM-4 PM (EST); Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Balance between project workload and personal time; Responsive leadership interested in your development; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and Linked In. So if you’re a proactive Technical Support Consultantwho thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don’t miss this opportunity and send us your CV in English to collaborate with us! Over 1500+ specialists who already deliver exceptional customer experiences collaborating with Support Your App. Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the Support Your App Candidate Privacy Notice. Secteur : Other
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Support Your App is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like Master Card, Calm and Mac Paw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading Saa S, software, or hardware solutions? Join our community as a Technical Support Consultanton a short-term basis, with the potential to continue into a long-term collaboration. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes What you will do: Provide technical support via email and chat in a professional and efficient manner; Troubleshoot product issues and guide customers through solutions step-by-step; Identify whether an issue is related to the bulb, app, connectivity, setup, or user configuration; Ask the right questions to understand and diagnose the problem; Follow troubleshooting procedures while also using good judgment when the situation isn’t covered by a standard process; Document customer interactions and troubleshooting steps clearly; Escalate complex or unresolved technical issues when necessary; Provide a positive, patient, and professional customer experience; Manage multiple conversations efficiently while maintaining accuracy and quality What you need to succeed in this role: Excellent English communication skills (at least C 1 for both spoken and written); At least 1 year of experience in technical customer support role; Previous video support experience would be plus; Tech-savvy mindset; Strong troubleshooting and problem-solving skills, with the ability to investigate issues and find effective solutions; Critical thinking and strong common sense, with a practical and analytical approach to resolving customer issues; Personal computer (at least 8 Gb of RAM) with a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)Benefits: Flexible schedule: 2 days off and 5 working shifts from Sunday to Saturday, covering one of the following shifts: 6 AM – 2 PM or 4 8 AM-4 PM (EST); Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Balance between project workload and personal time; Responsive leadership interested in your development; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and Linked In. So if you’re a proactive Technical Support Consultantwho thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don’t miss this opportunity and send us your CV in English to collaborate with us! Over 1500+ specialists who already deliver exceptional customer experiences collaborating with Support Your App. Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the Support Your App Candidate Privacy Notice. Secteur : Other
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Your safety comes first — read before you go
Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
- •Never pay any amount of money — for a file, a training, a uniform, or an interview. A real employer never asks the candidate to pay.
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- •Tell a relative or friend exactly where you are going, with whom, and at what time — and share your live location if possible.
- •Search the company name online before going: a real business has a trace (website, reviews, other employees, an official address).
- •A salary that is far above the market rate for the position and the city is a red flag — be extra cautious.