SU
(fluent English) Technical Support Consultant, short-term (remote)
Freelanceil y a 19 jours
Job Description
Madagascar
Freelance
Your safety comes first — read before you go. Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
Support Your App, a globally recognized leader in Intelligent Support-as-a-Service, has been partnering with prominent tech companies and industry leaders such as Mastercard, Calm, and Macaw across more than 30 countries since 2010, delivering secure customer and technical support solutions. With a presence in over 60 languages and across diverse industries, we offer an exciting opportunity to contribute to world-leading SaaS, software, or hardware solutions. If you’re seeking a dynamic role, consider joining our team as a Technical Support Consultant on a short-term basis, with the potential for a long-term collaboration. This role allows you to unlock your potential by mastering new skills and achieving challenging goals within our People First management framework.
Expérience
In this position, you will provide technical support via email and chat, demonstrating professionalism and efficiency. Your responsibilities will include troubleshooting product issues, guiding customers through step-by-step solutions, and identifying whether problems stem from hardware, software, connectivity, setup, or user configuration. You will ask insightful questions to accurately diagnose issues, follow established troubleshooting procedures, and exercise sound judgment when addressing non-standard situations. Additionally, you will document customer interactions and troubleshooting steps clearly, escalate complex or unresolved technical issues when necessary, and ensure a positive, patient, and professional customer experience. Managing multiple conversations efficiently while maintaining accuracy and quality will also be essential. To excel in this role, you will need excellent English communication skills, with proficiency at or above a C1 level in both spoken and written English. A minimum of one year of experience in a technical customer support role is required, with prior experience in video support being a valuable asset. A tech-savvy mindset, strong troubleshooting and problem-solving abilities, and the capacity to investigate issues and implement effective solutions are crucial. Critical thinking, practical and analytical approaches, and a strong common sense are equally important. You must also have a personal computer with at least 8 GB of RAM and a stable internet connection, with minimum speeds of 50 Mbps download and 40 Mbps upload. This role offers a flexible schedule with two days off and five working shifts from Sunday to Saturday, including the option of 6 AM to 2 PM or 4 AM to 4 PM (EST). The position is fully remote, providing an inclusive international environment with compensation paid in USD. You’ll enjoy a balanced workload between project demands and personal time, responsive leadership committed Secteur : Customer Service
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Compétences requises
Support Your App, a globally recognized leader in Intelligent Support-as-a-Service, has been partnering with prominent tech companies and industry leaders such as Mastercard, Calm, and Macaw across more than 30 countries since 2010, delivering secure customer and technical support solutions. With a presence in over 60 languages and across diverse industries, we offer an exciting opportunity to contribute to world-leading SaaS, software, or hardware solutions. If you’re seeking a dynamic role, consider joining our team as a Technical Support Consultant on a short-term basis, with the potential for a long-term collaboration. This role allows you to unlock your potential by mastering new skills and achieving challenging goals within our People First management framework.
Expérience
In this position, you will provide technical support via email and chat, demonstrating professionalism and efficiency. Your responsibilities will include troubleshooting product issues, guiding customers through step-by-step solutions, and identifying whether problems stem from hardware, software, connectivity, setup, or user configuration. You will ask insightful questions to accurately diagnose issues, follow established troubleshooting procedures, and exercise sound judgment when addressing non-standard situations. Additionally, you will document customer interactions and troubleshooting steps clearly, escalate complex or unresolved technical issues when necessary, and ensure a positive, patient, and professional customer experience. Managing multiple conversations efficiently while maintaining accuracy and quality will also be essential. To excel in this role, you will need excellent English communication skills, with proficiency at or above a C1 level in both spoken and written English. A minimum of one year of experience in a technical customer support role is required, with prior experience in video support being a valuable asset. A tech-savvy mindset, strong troubleshooting and problem-solving abilities, and the capacity to investigate issues and implement effective solutions are crucial. Critical thinking, practical and analytical approaches, and a strong common sense are equally important. You must also have a personal computer with at least 8 GB of RAM and a stable internet connection, with minimum speeds of 50 Mbps download and 40 Mbps upload. This role offers a flexible schedule with two days off and five working shifts from Sunday to Saturday, including the option of 6 AM to 2 PM or 4 AM to 4 PM (EST). The position is fully remote, providing an inclusive international environment with compensation paid in USD. You’ll enjoy a balanced workload between project demands and personal time, responsive leadership committed Secteur : Customer Service
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Your safety comes first — read before you go
Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
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