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Sales and Recovery Agents are responsible for executing sales strategies to drive revenue growth while also recovering outstanding balances through diplomatic and professional communication. They engage with customers to understand financial obligations, negotiate repayment plans, and resolve delinquencies efficiently. This role requires a strong customer service orientation, resilience in handling objections, and the ability to maintain composure under pressure. Candidates must demonstrate proficiency in CRM systems, possess excellent verbal and written communication skills, and meet performance targets consistently. A high school diploma or equivalent is typically required, with prior experience in sales, collections, or customer service being advantageous. Tugende Rubaga, Male, Jinja, and Minyan are strategic locations where the successful candidate will demonstrate commitment by providing essential leadership and operational oversight. The role involves ensuring compliance with organizational policies while fostering a collaborative environment that drives productivity and efficiency. Additionally, the position requires regular monitoring of performance metrics, reporting to higher management, and implementing initiatives that align with long-term strategic goals. Candidates must possess strong communication skills, adaptability, and a proven track record in team leadership and project execution. Seasoned professionals in the Professional Services sector are sought to provide strategic guidance, implement solutions, and ensure client success through expert advisory. Candidates must demonstrate proficiency in client management, project delivery, and technical expertise relevant to the field. Responsibilities include cultivating client relationships, overseeing project execution, and aligning service offerings with business objectives. Strong communication, analytical, and problem-solving skills are essential, along with a track record of delivering measurable outcomes. Familiarity with industry best practices, compliance standards, and emerging technologies is required. This role demands adaptability, leadership acumen, and a commitment to continuous improvement. Skilled professionals will oversee sales functions, manage retail operations, and deliver exceptional customer service, ensuring seamless business performance and customer satisfaction. We are currently seeking qualified candidates for the positions of Sales and Recovery Agents. These roles report directly to the Branch Executive. The application window will be open from August 3rd and close on August 30th, 2026. The designated duty locations for Sales Agents are Rubaga and Male, while Recovery Agents will be stationed in Jinja and Minyan. Eugene leverages asset financing, cutting-edge technology, and a client-focused approach to empower informal sector entrepreneurs, significantly elevating their financial prospects. Our core asset financing solutions encompass medical and life insurance, professional development, safety gear, and digital credit histories, complemented by affordable financing options tailored for small and medium-sized enterprises. By fostering economic growth among our clients and establishing verifiable digital records of their reliability, we cultivate a sustainable ecosystem where micro, small, and medium enterprises (MSMEs) can flourish and achieve lasting success. Eugene is addressing the financial exclusion faced by small businesses in Africa by empowering informal entrepreneurs to secure income-generating assets, establish a traceable digital credit history, and unlock future growth prospects through its innovative digital platform. The platform offers a range of benefits, including discounts, smartphones, e-commerce opportunities, and flexible credit lines. With over 70,000 clients served and hundreds of dedicated employees, Eugene operates branches across Uganda and Kenya, delivering accessible financial solutions to entrepreneurs in the region. As a Sales Agent, you will be instrumental in revenue generation and cultivating lasting client connections. Your core duties will include promoting and selling our products/services to new and existing customers, uncovering sales prospects, and consistently meeting targets to support our business expansion. Oversee and execute a comprehensive range of duties encompassing strategic planning, operational management, and cross-functional collaboration to drive organizational objectives. Lead initiatives that enhance productivity, efficiency, and innovation while ensuring adherence to established policies, procedures, and industry standards. Serve as a key liaison between departments, fostering seamless communication and alignment to achieve collective goals. Monitor performance metrics, analyze trends, and implement data-driven solutions to optimize workflows and resource allocation. Provide mentorship and guidance to team members, cultivating a culture of continuous improvement and professional development. Ensure compliance with regulatory requirements and ethical guidelines, maintaining the highest standards of integrity and accountability. Develop and execute comprehensive sales strategies designed to consistently achieve or surpass assigned sales targets. Collaborate closely with branch leadership, account managers, and other team members to execute initiatives that enhance demand for Eugene’s offerings. Establish and nurture robust relationships with both prospective and current clients by leveraging clear, proactive communication and promptly addressing any concerns. Engage with clients and community leaders to gain deeper insights into their financial requirements, then recommend customized solutions tailored to their unique needs. Demonstrate a comprehensive understanding of the company’s products and services, alongside the sales and credit procedures involved in securing leases for prospective clients. With a strategic focus on growth, you will spearhead lead generation initiatives by cultivating new business prospects through targeted networking, active community participation, and direct outreach via calls and industry events. Your responsibilities will also include educating both the community and potential clients about Eugene’s innovative solutions to drive engagement and conversion. Stay abreast of evolving market trends, competitor actions, and customer preferences within your designated territory and refine sales strategies as needed. Collaborate with the Marketing team to lead (or contribute to) comprehensive market research initiatives, including benchmarks and insights that enhance Eugene’s sales effectiveness. Maintain precise documentation of sales activities, customer engagements, and projections utilizing CRM software. Compile and present periodic sales reports and forecasts to branch executives and senior leadership as needed. Collaborate effectively with the branch executive, account managers, and other team members to develop and execute initiatives that enhance demand for Eugene’s offerings. Work closely with cross-functional colleagues to align strategies and ensure seamless implementation of promotional activities and service enhancements. Work collaboratively with the marketing team to craft and implement customized strategies designed to effectively engage prospective clients within the community. Partner with the branch executive to identify and address specific needs that can significantly enhance sales performance. Qualifications and skills required for the role include a Bachelor’s degree or higher in a related field, along with proven experience in project management. Proficiency in industry-standard software, including Microsoft Office Suite and project management tools, is essential. Strong analytical, organizational, and communication abilities are necessary, along with the capacity to manage multiple priorities in a fast-paced environment. Excellent problem-solving skills and attention to detail are also critical. Additionally, prior experience in a leadership capacity or overseeing cross-functional teams would be advantageous. Candidate must demonstrate a commitment to continuous learning and adaptability to evolving industry trends. RACE-equivalent qualifications or higher are required. Prior experience in sales, customer service, or a comparable industry is essential. Demonstrates exceptional ability in articulating ideas, engaging in strategic dialogue, and delivering compelling presentations to diverse stakeholders. A results-oriented professional with a demonstrated history of consistently achieving or surpassing sales objectives. A proactive individual with a constructive mindset and an inherently optimistic approach to challenges, demonstrating strong initiative and enthusiasm in all professional endeavors. Demonstrates strong interpersonal skills to foster meaningful connections and instill confidence among clients.
Demonstrates exceptional communication skills and strong interpersonal abilities. A competitive compensation package is offered, featuring a lucrative, results-driven commission structure. Interested candidates who fulfill the specified requirements are encouraged to submit their application via the provided link. As a Recovery Agent, your primary responsibility will involve overseeing a broad portfolio of debt recovery cases, prioritizing timely and efficient collection of outstanding balances. Collaboration with clients will be essential to negotiate feasible payment arrangements and address any discrepancies, all while ensuring strict compliance with regulatory standards and organizational policies. Additionally, you will maintain regular communication with the head office recovery team to align on strategies and progress. This position plays a pivotal role in balancing customer satisfaction with the achievement of Eugene’s financial objectives. The ideal candidate will wholeheartedly embody and uphold Eugene’s Core Values, which include Integrity, Empathy, a Solutions-Oriented mindset, Teamwork, and a Commitment to Continuous Growth. Oversee a designated caseload, prioritizing the efficient and courteous recovery of outstanding debts to meet established timelines. Prepare and dispatch demand notices to clients with overdue outstanding payments promptly and professionally. Impound all designated assets promptly and maintain real-time progress reporting.
Collaborate promptly with internal and external teams—including legal departments and headquarters recovery teams—to streamline debt recovery processes and manage escalations efficiently. Maintain meticulous and up-to-date documentation of all client interactions, ensuring precision and timeliness in record-keeping. Address and resolve customer complaints or disputes with professionalism, demonstrating strong problem-solving skills and a commitment to client satisfaction. Monitor payment schedules to verify compliance and promptly initiate corrective measures when deviations arise, following established protocols. Assess clients’ payment histories and provide strategic recommendations to expedite recovery efforts while strictly adhering to established asset recovery protocols. Professional experience in debt recovery, credit management, or a related capacity is desirable.
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🎯 Responsabilités Seasoned professionals in sales and recovery are sought, tasked with driving revenue growth and reclaiming outstanding debts through strategic negotiations. Candidates must demonstrate exceptional communication skills, a results driven mindset, and the ability to build rapport with clients under chal
🎯 Responsabilités Sales and Recovery Agents are responsible for recovering outstanding debts while maintaining professional and respectful interactions with customers. They utilize effective communication skills to negotiate payment plans and resolve accounts in arrears. Proficiency in data entry, documentation, and a
🎯 Responsabilités Sales and Recovery Agents are responsible for engaging with customers to facilitate account settlements, recover outstanding balances, and ensure compliance with payment policies. They utilize effective communication techniques to negotiate payment plans, address customer inquiries, and document inte
🎯 Responsabilités Sales and Recovery Agents are responsible for recovering outstanding debts while maintaining professional and ethical standards. They engage with clients to negotiate payment plans, resolve disputes, and document all interactions accurately. Proficiency in communication, negotiation, and problem solv