Revenue Recovery and Sales Representatives

Responsabilités

Seasoned professionals in sales and recovery are sought, tasked with driving revenue growth and reclaiming outstanding debts through strategic negotiations. Candidates must demonstrate exceptional communication skills, a results-driven mindset, and the ability to build rapport with clients under challenging circumstances. Proficiency in CRM software, data analysis, and a deep understanding of regulatory compliance are essential. Responsibilities include prospecting leads, negotiating payment plans, resolving disputes, and maintaining meticulous records of all interactions. Tugende Rubaga, Male, Jinja, and Minyan are key urban centers where the position will be based. The role requires a minimum of five years of relevant professional experience, with a strong emphasis on problem-solving, analytical skills, and adaptability to diverse environments. Candidates must possess a bachelor’s degree in a related field, along with proficiency in both written and verbal communication. Responsibilities include developing and implementing strategic initiatives, managing cross-functional teams, and ensuring alignment with organizational goals. Additionally, the role demands a commitment to continuous learning and the ability to work under pressure while maintaining high standards of professionalism. We seek a highly skilled Professional Services candidate with proven expertise in delivering client-centric solutions. The ideal individual will possess strong analytical abilities, exceptional communication skills, and the capacity to manage complex projects from inception to completion. Responsibilities include consulting with clients to identify needs, developing tailored strategies, and implementing solutions that drive measurable results. Candidates must have a minimum of five years of relevant experience in a professional services environment, along with a track record of building long-term client relationships. Proficiency in industry-specific tools and methodologies is essential, as is the ability to collaborate effectively with cross-functional teams. A bachelor’s degree in a related field is required, and advanced certifications or relevant graduate qualifications are advantageous. Duties involve overseeing sales strategies, managing retail operations, and ensuring exceptional customer service standards across all business functions. Responsibilities include developing and implementing sales plans, optimizing retail processes, and addressing customer inquiries or concerns promptly and professionally. Candidates must possess strong analytical abilities, effective communication skills, and prior experience in sales, retail management, or customer service roles. Proficiency in retail management software and CRM systems is essential, along with a proven track record of driving revenue growth and enhancing customer satisfaction. Open job titles include Sales and Recovery Agents, reporting directly to the Branch Executive. The application period commences on August 3rd and concludes on August 30th, 2026. Sales Agents will be based in Rub aga and Male, while Recovery Agents will operate in Jinja and Minyan. Eugene empowers informal sector entrepreneurs to elevate their economic standing through asset finance, cutting-edge technology, and a client-focused approach. Our core asset finance solutions encompass medical and life insurance, professional development, safety gear, and digital credit profiles, alongside accessible financing options for small and medium-sized enterprises. By fostering economic growth and establishing verifiable digital records of responsible behavior, we cultivate a sustainable ecosystem where micro, small, and medium enterprises can flourish. Eugene addresses Africa’s credit gap for small businesses by empowering informal entrepreneurs to access three key benefits through its digital platform: acquiring income-generating assets, establishing a traceable digital credit history, and unlocking future growth prospects. The platform offers an array of advantages, including discounted purchases, smartphones, e-commerce capabilities, and flexible credit lines. To date, Eugene has provided financing to over 70,000 clients and operates with a workforce of hundreds, delivering services across its extensive branch network in Uganda and Kenya. As a Sales Agent, your core responsibility involves promoting and selling our products and services to both prospective and current clients while cultivating lasting relationships. You will proactively identify and capitalize on sales opportunities to meet or exceed targets, thereby contributing directly to our company’s revenue growth and overall business expansion. Key duties include overseeing daily operations, managing cross-functional teams, and ensuring adherence to company policies and industry regulations. Responsibilities also encompass strategic planning, budget oversight, and performance evaluation for both individuals and departments. Additionally, the role requires fostering collaboration, addressing operational challenges, and driving continuous improvement initiatives. Stakeholder engagement, risk assessment, and compliance monitoring are integral components of this position. Candidates must demonstrate strong leadership, analytical skills, and a proven track record in similar roles to excel in this opportunity. Develop and execute strategic sales initiatives to achieve or surpass established sales targets consistently. Collaborate with the branch executive, account managers, and other branch personnel to roll out targeted activities designed to enhance demand for Eugene’s offerings. Establish and nurture relationships with both prospective and current clients by communicating effectively and addressing their concerns promptly. Develop and sustain strong connections with clients and community leaders to gain insight into their financial requirements, then recommend customized solutions tailored to their specific needs. Demonstrate a comprehensive understanding of the company’s product offerings and the associated sales and credit processes to effectively acquire leases for prospective customers.

• Cultivating Business Prospects: Proactively identify and pursue new business avenues by engaging in strategic networking initiatives, fostering community partnerships, initiating targeted outreach campaigns, and attending key industry events to effectively communicate Eugene’s value proposition to both prospects and the broader community.

Market Research: Monitor evolving market trends, competitor actions, and customer preferences within your designated region to refine sales strategies. Collaborate with the Marketing team to conduct (or contribute to) comprehensive market research, including benchmarking and insight gathering, to enhance Eugene’s sales effectiveness. Maintain precise documentation of sales activities, customer engagements, and projections through CRM software. Compile and present periodic sales reports and projections to branch executives and senior leadership whenever necessary. Collaborate closely with the branch executive, account managers, and other branch personnel to jointly execute initiatives designed to enhance customer demand for Eugene’s offerings. Work collaboratively with the marketing team to craft and implement targeted strategies designed to engage and resonate with prospective clients within the local community. Engage the branch executive by identifying and addressing specific needs that, when resolved, can significantly enhance sales performance. Qualifications and Skills: Candidates should possess a bachelor’s degree in a relevant field, such as business administration, finance, or accounting, along with a minimum of three years of professional experience in a similar role. Proficiency in Microsoft Office Suite, particularly Excel, is required, as is familiarity with enterprise resource planning (ERP) systems. Strong analytical, problem-solving, and communication skills are essential, along with the ability to work independently and manage multiple deadlines effectively. Prior experience in a supervisory or team leadership capacity is a plus. Holding qualifications equivalent to RACE or higher, along with prior experience in sales, customer service, or a relevant discipline. Demonstrated proficiency in articulating ideas clearly, engaging in effective negotiation, and delivering compelling presentations is essential. A results-oriented professional with a demonstrated history of consistently meeting or surpassing sales objectives. Proactively driven with an optimistic, solution-oriented mindset, consistently demonstrating initiative and a willingness to embrace challenges with enthusiasm. Demonstrated skill in cultivating strong interpersonal connections and fostering customer trust through effective communication and relationship-building techniques. Proficient in utilizing Microsoft Office suite, including MS Word and MS Excel, among other applications. Demonstrates exceptional communication abilities alongside strong interpersonal skills. We offer a highly competitive compensation package, which includes a lucrative, results-driven commission structure. Interested candidates who fulfill the specified criteria are encouraged to submit their applications through this link. As a Recovery Agent, your responsibilities will include overseeing various debt recovery cases, prioritizing the timely and efficient collection of outstanding balances. You will collaborate with clients to establish suitable payment arrangements and address any discrepancies, all while ensuring strict compliance with regulatory standards and organizational protocols. Additionally, you will serve as a liaison between customers and the head office recovery team. Central to your role is the dual objective of fostering strong customer relations and advancing Eugene’s financial objectives. The ideal candidate will demonstrate and uphold Eugene’s Core Values, which include Integrity, Empathy, a Solutions-Oriented mindset, Teamwork, and a commitment to Continuous Growth.

Expérience

• Oversee a designated caseload to ensure delinquent balances are collected promptly and with the highest professionalism. Prepare and distribute demand notices to clients with outstanding balances that have surpassed their due dates. You are responsible for impounding all designated assets and providing real-time progress reports on their status. Consistently prepare and deliver detailed reports and status updates regarding recovery cases. Serve as a proactive point of

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