Debt Recovery and Sales Representatives

Responsabilités

Sales and Recovery Agents are responsible for recovering outstanding debts while maintaining professional and respectful interactions with customers. They utilize effective communication skills to negotiate payment plans and resolve accounts in arrears. Proficiency in data entry, documentation, and adherence to compliance regulations is essential. Candidates must have a strong problem-solving ability, persistence, and the capacity to work independently. Prior experience in collections, customer service, or a related field is preferred. Tugende Rubaga, Male, Jinja, and Minyan serve as key operational hubs for the organization, where candidates will be responsible for executing designated tasks, ensuring compliance with established protocols, and maintaining high performance standards. Ideal applicants must possess a minimum of three years of relevant professional experience, a university degree in a related field, and strong analytical and communication skills. Proficiency in both written and spoken English is essential, while additional fluency in Luganda, Lualaba, Ladoga, or Lug were is advantageous. Responsibilities include overseeing daily operations, collaborating with cross-functional teams, coordinating logistics, and delivering measurable results aligned with strategic objectives. Travel between these locations may be required as part of the role. We are seeking a highly skilled Professional Services representative to deliver exceptional client solutions and drive customer satisfaction. The ideal candidate will possess a strong background in consulting, implementation, or technical support, along with excellent communication and problem-solving abilities. Responsibilities include collaborating with clients to identify needs, developing tailored strategies, and ensuring seamless project execution. Proficiency in relevant software tools and methodologies is essential, as is the ability to work effectively in a fast-paced environment. A bachelor’s degree in a related field or equivalent experience is required, and prior experience in a client-facing role is preferred. Sales professionals in retail environments are responsible for driving revenue growth, executing business strategies, and delivering exceptional customer experiences. They oversee daily operations, manage inventory, and ensure seamless service delivery to meet sales targets and operational objectives. Additionally, they analyze performance metrics, optimize workflows, and collaborate with cross-functional teams to enhance efficiency and profitability. Strong interpersonal skills are essential to build client relationships, resolve inquiries, and uphold brand standards. We are seeking applicants for the roles of Sales and Recovery Agents, who will report directly to the Branch Executive. The application window opens on August 3rd and remains open until August 30th, 2026. The successful candidates will be assigned to duty locations in Rub aga and Male for Sales Agents, and Jinja and Minyan for Recovery Agents. Eugene leverages asset financing, technology, and a customer-focused approach to empower informal sector entrepreneurs, significantly enhancing their economic potential. Central to its asset finance offerings are medical and life insurance, professional development, safety gear, and digital credit profiles, complemented by accessible financing solutions for small and medium-sized enterprises. By fostering clients’ economic growth and establishing verifiable records of financial responsibility, Eugene cultivates a sustainable ecosystem where micro, small, and medium-sized enterprises can flourish. Eugene addresses the credit disparity faced by small businesses in Africa by empowering informal entrepreneurs to acquire income-generating assets, establish a verifiable digital credit profile, and unlock future growth prospects through its innovative digital platform. The platform offers an array of benefits, including discounts, smartphones, e-commerce opportunities, and access to on-demand credit lines. With a portfolio of over 70,000 clients and a dedicated workforce, Eugene operates across multiple branches in Uganda and Kenya, delivering essential financial solutions to its growing customer base. As a Sales Agent, your key responsibility involves contributing significantly to revenue generation and cultivating robust client relationships. Your primary duties will encompass promoting and selling our products and services to both prospective and current customers, uncovering potential sales opportunities, and consistently meeting established targets to foster business expansion. Oversee and execute critical tasks encompassing project management, team leadership, and strategic planning, ensuring alignment with organizational objectives. Collaborate across departments to streamline processes, enhance productivity, and drive operational excellence. Conduct regular performance evaluations, provide constructive feedback, and mentor team members to foster professional growth. Manage budgets, allocate resources efficiently, and track key performance indicators to measure success. Develop and implement policies, procedures, and initiatives that improve workflow and compliance with industry standards. Serve as a liaison between senior management and staff, facilitating clear communication and resolving escalated issues. Analyze market trends, competitive landscapes, and internal data to inform decision-making and long-term strategy. Ensure adherence to legal, regulatory, and ethical guidelines while maintaining high standards of accountability and transparency. Develop and execute dynamic sales strategies to reliably achieve or surpass predetermined sales targets. Collaborate closely with the branch executive, account managers, and other branch personnel to execute initiatives designed to bolster demand for Eugene’s product and service offerings. Establish and nurture strong, lasting connections with prospective and current clients by leveraging clear, proactive communication and swiftly addressing any concerns they may have. Collaborate closely with clients and community leaders to gain deeper insight into their financial requirements, then recommend customized solutions that align with their unique objectives. Demonstrate a thorough understanding of the company’s products and services, as well as the sales and credit procedures essential for securing leases with potential clients. We are responsible for cultivating new business prospects by actively seeking out opportunities through strategic networking, community involvement, proactive client outreach, participation in industry events, and targeted educational initiatives to raise awareness of Eugene’s services within the community and among potential clients.

• Market Research: Maintain awareness of evolving market trends, competitor actions, and customer preferences within the designated region to refine sales strategies as needed. Collaborate with the Marketing team to conduct (or contribute to) market research initiatives, including benchmarks and observations, to enhance Eugene’s sales performance. Maintain precise documentation of sales activities, customer engagements, and projections through CRM software. Compile and present periodic sales reports and forecasts to branch executives and senior management as needed. Coordinate with the branch executive, account managers, and other branch staff to execute initiatives designed to enhance demand for Eugene’s offerings. Work collaboratively with the marketing team to craft tailored strategies designed to effectively engage and resonate with prospective clients within the community.

Partner with branch executives to identify and address specific needs that can drive sales growth. Proficient candidates will possess strong analytical skills, attention to detail, and the ability to interpret complex data with precision. A minimum of three years of experience in a related field is required, along with proficiency in industry-standard software tools. Excellent communication skills, both written and verbal, are essential for collaborating effectively with cross-functional teams. Familiarity with regulatory compliance and best practices in data management is highly advantageous. The ideal candidate will demonstrate a proactive approach to problem-solving and a commitment to continuous learning and professional development. Possesses qualifications equivalent to RACE or higher, along with prior experience in sales, customer service, or a related professional domain. Accomplished professionals must demonstrate exceptional abilities in articulating ideas, negotiating agreements, and delivering compelling presentations with clarity and confidence. Results-oriented professional with a demonstrated history of consistently achieving or surpassing sales objectives. Driven by initiative and a constructive outlook, you consistently demonstrate enthusiasm and determination in pursuing goals. Demonstrates exceptional interpersonal skills to foster strong customer relationships and cultivate trust through consistent engagement and professional conduct. Proficient in utilizing Microsoft Office suites, including MS Word and MS Excel, among other applications. Demonstrates exceptional communication abilities and strong interpersonal skills. The compensation package features a competitive base salary alongside a lucrative, performance-driven commission framework designed to reward productivity and success. Interested candidates who meet the specified criteria are encouraged to submit their application by following this link. As a Recovery Agent, your primary responsibility will involve overseeing a broad portfolio of debt recovery cases, prioritizing timely and efficient collection of outstanding debts. You will collaborate with clients to establish mutually agreeable payment arrangements and address any disputes, all while ensuring strict compliance with industry regulations and organizational policies. Additionally, you will maintain regular communication with the head office recovery team to align on strategies and progress. Your position plays a pivotal role in fostering strong customer relationships while driving Eugene’s financial success. The ideal candidate will demonstrate a strong commitment to Eugene’s Core Values, which include Integrity, Empathy, a Solutions-Oriented mindset, collaborative teamwork, and a dedication to continuous growth. Oversee a designated caseload with diligence, guaranteeing that delinquent accounts are collected promptly and in accordance with professional standards. Issue demand notices to clients whose payments remain outstanding beyond the due date. Impound all designated assets and provide real-time updates on the status of these actions. Produce routine documentation and progress summaries detailing the status of recovery cases on a consistent basis. Act as a prompt bridge between internal teams, such as legal or headquarters recovery units, and external partners to streamline debt recovery processes and ensure timely escalations. Accurately and promptly document all communication records while professionally addressing and resolving customer complaints or disputes. Ensure strict adherence to payment plans by actively monitoring progress and promptly addressing any instances of non-payment through policy-compliant actions. Conduct a thorough evaluation of each client’s payment history to identify patterns and areas for improvement, subsequently formulating tailored strategies aimed at expediting the recovery process. Additionally, uphold strict adherence to established asset recovery protocols to maintain regulatory compliance and operational integrity throughout all recovery activities. Preferred candidates will have prior experience in debt recovery, credit control, or a closely related field. Demonstrates outstanding ability to communicate clearly and effectively while skillfully negotiating agreements and resolving conflicts with professionalism and tact. Possesses a comprehensive understanding of applicable debt recovery legislation and industry best practices. Demonstrated proficiency in clear and persuasive communication—both in writing and speech—along with a proven ability to negotiate with confidence and tact. Demonstrates exceptional discretion and composure when addressing confidential or delicate matters with the utmost professionalism. Skilled in leveraging Microsoft Office Suite or comparable productivity applications with a high degree of competence. A competitive compensation package featuring an appealing, performance-driven commission structure awaits.

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