Quality & Compliance Coordinator for Site Health

ROLE PURPOSE The Site Health Quality & Compliance Coordinator plays a pivotal role in ensuring quality assurance, compliance, clinical governance, and administrative oversight across occupational health facilities and first aid stations at both the Kansas and Sentinel mine sites. This position demands a meticulous, proactive professional with strong organizational skills, capable of independently driving follow-ups, upholding compliance standards, coordinating audits, managing precise documentation, and proactively identifying, escalating, and resolving gaps. The role involves close collaboration with the Chief Medical Officer and Quality Assurance teams to ensure seamless operational alignment. Manager To maintain site health services that meet MBHS standards, client expectations, and regulatory requirements, ensuring compliance, seamless coordination, and audit readiness. The ideal candidate will demonstrate proactive initiative, exceptional organizational skills, and robust clinical decision-making abilities while efficiently handling competing priorities in a high-pressure healthcare setting. EDUCATIONAL REQUIREMENTS Accomplished healthcare professional possessing substantial expertise in administrative functions, quality assurance, or regulatory compliance within the healthcare sector. A supplementary credential in healthcare administration will be considered advantageous. Professional registration and a valid license to practice with the Health Professions Council of Zimbabwe (HPCZ) and/or the Nursing and Midwifery Council of Zimbabwe (NMCZ) are currently required.

EXPERIENCE

REQUIREMENTS A minimum of six years of hands-on clinical experience is required. Minimum 2 years of professional experience in healthcare quality assurance, facility audits, clinical leadership, administration, compliance, accreditation, or healthcare operations is required. Professional experience in occupational health, emergency care, management of first aid stations, or healthcare facility accreditation will be considered advantageous. KEY ROLE ACCOUNTABILITIES Quality Assurance and Regulatory Compliance We seek a meticulous professional to oversee quality assurance protocols and ensure adherence to regulatory standards. The ideal candidate will validate processes, conduct inspections, and implement corrective measures to maintain compliance with industry and organizational requirements. Responsibilities include monitoring product quality, documenting deviations, and collaborating with cross-functional teams to resolve compliance issues. Strong attention to detail, analytical skills, and a thorough understanding of applicable regulations are essential. Prior experience in quality systems, audits, or regulatory affairs is preferred. Oversee quality assurance initiatives spanning occupational health facilities and first aid stations to ensure adherence to established standards. Coordinate routine facility audits and clinical compliance inspections in accordance with the MBHS Comprehensive Audit Planner. Ensure adherence to MBHS standards, client specifications, national healthcare regulations, and applicable legal requirements, as mandated by entities such as HPCZ, MCZ, ZAMORA, RPA, and other pertinent governing bodies. Monitor audit findings, designate accountable individuals as needed, ensure adherence to action plans, and confirm the resolution of non-conformances. Maintain and update various quality dashboards, registers, and compliance trackers to facilitate ongoing quality improvement initiatives. Maintain the currency, accessibility, and implementation of SOPs, standards, policies, forms, and other controlled documents. Compose monthly reports regarding quality and compliance matters for submission to both the Chief Medical Officer and the Quality Assurance Manager. Escalate recurring instances of non-compliance, significant risks, or unresolved delays to senior leadership for further review and resolution. Facilitate the organization, coordination, and participation in clinical governance meetings, management reviews, inspections, and accreditation activities. Occupational Health Facility and First Aid Station Management Assistance Assist in establishing and maintaining quality standards within occupational health facilities and first aid stations, ensuring compliance through ongoing monitoring and evaluation. Perform regular and unscheduled inspections to verify that facilities meet cleanliness, safety, and compliance standards while ensuring they are fully stocked and ready for operations. Maintain comprehensive records for licenses, certifications, equipment servicing, emergency equipment, consumables, incidents, training, and compliance-related activities. Monitor the operational status and functionality of critical equipment, emergency response assets, and clinical supplies to ensure readiness and reliability. Coordinate follow-up actions for maintenance tasks, procurement activities, equipment servicing, and facility-related concerns. Document and track identified gaps, ensuring they are followed through to completion. 3. Responsibilities of the SHE and QHSE Focal Point Assist in the successful execution of the Company’s HSE and QHSE requirements across all designated MBHS responsibilities. Conduct ongoing assessments of the workplace to identify and promptly report any potential hazards affecting staff, facility, or patient safety. Address any QHSE issues, suggestions, or proposals identified through audits, inspections, or operational activities without delay. To guarantee that emergency response plans are effectively disseminated, readily available, and clearly comprehended by all pertinent personnel. Compile and deliver HSE reports to the Quality Assurance Manager in accordance with established deadlines. Foster an environment characterized by a strong commitment to safety, accountability, and ongoing enhancement. Infection Prevention and Control Responsibilities: This role is responsible for implementing and maintaining rigorous protocols to prevent and control infections within healthcare settings. Key duties include monitoring compliance with hygiene standards, conducting risk assessments, and educating staff on best practices. Additionally, the position requires thorough investigation of infection outbreaks, coordination with public health authorities, and ensuring adherence to regulatory guidelines. Strong analytical and communication skills are essential, along with a deep understanding of infection control principles and current industry regulations. Assist in the creation, execution, and ongoing evaluation of infection prevention and control policies, procedures, and standards. Perform comprehensive audits and risk evaluations related to infection prevention and control protocols. Monitor cleaning, disinfection, hand hygiene, waste management, and infection control protocols to ensure compliance with established standards and regulatory requirements. Assess potential infection prevention risks and collaborate with pertinent teams to implement corrective measures. Investigate healthcare-associated infections by supporting outbreak or incident investigations. Deliver or oversee comprehensive staff training programs focused on infection prevention and control protocols. Engage actively in infection control committees and prepare comprehensive reports detailing infection control initiatives and outcomes. Foster an environment where infection prevention is prioritized by all staff and patients. Here’s a professional version of your paragraph while retaining all original details: Provide comprehensive HR and administrative assistance to the Chief Medical Officer, ensuring efficient management of personnel-related functions and operational tasks. Facilitate recruitment, onboarding, and employee relations while maintaining confidential records and compliance with HR policies. Streamline administrative processes, including scheduling, correspondence, and documentation, to support the Chief Medical Officer’s strategic initiatives. Act as a liaison between leadership and staff, fostering clear communication and adherence to organizational protocols. Provide comprehensive administrative assistance to the Chief Marketing Officer (CMO) regarding the management of occupational health facilities and the coordination of first aid station personnel. Manage staff leave scheduling, duty roster assignments, attendance monitoring, and other workforce administration tasks as assigned. Ensure the meticulous upkeep and precision of all staff-related documentation, registers, and records. Prepare and maintain onboarding documentation and facilitate administrative orientation sessions for newly hired employees. Prepare meeting agendas, document action items, and ensure their completion through follow-up. Maintain a comprehensive log of follow-up actions stemming from management meetings, audits, inspections, and operational reviews. Compose monthly operational, administrative, and compliance reports as part of the preparation process. Accurate completion and timely submission of departmental reports, submissions, and records are required. Maintain electronic and physical filing systems in a secure and organized manner. Facilitate seamless collaboration and information exchange among clinical, administrative, quality assurance, and management personnel. Administration and Document Control encompasses overseeing organizational paperwork, maintaining precise records, and ensuring compliance with established protocols. This role involves managing documentation processes, verifying accuracy, and facilitating efficient information retrieval. Responsibilities include organizing files, tracking revisions, and distributing documents as required. Strong attention to detail, organizational skills, and familiarity with document management systems are essential for success in this position. Ensure adherence to established administrative policies, procedures, internal controls, and operational standards. Maintain accurate registers for quality, assets, training, incidents, compliance, equipment, licenses, and certifications. Facilitate the procurement follow-up process to ensure timely fulfillment of both administrative and operational needs. Maintain records with precision, ensuring they are thorough, confidential, and securely stored. Facilitate and oversee accreditation processes, ensure compliance with licensing obligations, and prepare and submit regulatory documentation as required. Track and manage office supply inventories as well as administrative resource needs to ensure seamless operations. Maintain the circulation of only the most up-to-date versions of policies, SOPs, forms, and controlled documents. Perform a variety of administrative tasks as directed by senior leadership. 7. Customer Service Excellence and Professional Standards We prioritize exceptional customer service and uphold the highest professional conduct in all interactions. Our team is expected to address inquiries with diligence and courtesy, ensuring client satisfaction remains at the forefront of every engagement. Adherence to company policies and ethical guidelines is mandatory, fostering a consistent and respectful approach to all stakeholders. Demonstrate unwavering professionalism, respect, and empathy in all interactions with patients, their families, colleagues, and external stakeholders. Deliver outstanding customer service by attentively addressing patient concerns and facilitating suitable care pathways. Demonstrate MBHS values, uphold professional conduct, and maintain high service standards as a model representative within the organization. Document and escalate instances of inadequate customer service, patient grievances, or service discrepancies to appropriate management personnel for review and resolution. Uphold strict confidentiality and professionalism in all interactions and communications. Exercise sound judgment and discretion to safeguard sensitive information at all times. REQUIRED COMPETENCIES AND ATTRIBUTES Demonstrates exceptional organizational skills, maintains strict discipline, and operates with a strong commitment to meeting deadlines. Attention to detail and precision are essential qualities for this role. Highly motivated and driven individual with an innate ability to take initiative and demonstrate exceptional follow-through in all tasks. Capable of proactively engaging with staff, managers, and stakeholders to ensure effective follow-up and communication. Capable of skillfully balancing multiple tasks and priorities while maintaining meticulous attention to detail. Exceptional proficiency in crafting detailed reports, maintaining accurate documentation, and managing records efficiently is essential. Proficient in evaluating audit findings, data, and trends to facilitate effective problem-solving. Proficient in utilizing dashboards, trackers, registers, and action plans with ease. Exceptional verbal and written communication abilities, along with a high degree of interpersonal proficiency. Professional, assertive and respectful. Capable of autonomous work while contributing effectively to team dynamics. Capable of traveling between various mine sites, with a requirement to allocate up to 50% of their time away from their primary base of operations. Dedicated to upholding excellence, adherence to regulatory requirements, and fostering ongoing enhancements. Proficient in utilizing Microsoft Office applications, with a strong command of Microsoft Word, Excel, and Outlook. Maintains a high standard of integrity, ensures strict confidentiality, and demonstrates full accountability in all professional duties. Sharing is caring! Kindly utilize the icons provided below to disseminate this opportunity.

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