Quality Assurance & Compliance Coordinator for Site Health

ROLE PURPOSE The Site Health Quality & Compliance Coordinator plays a pivotal role in upholding quality assurance, ensuring compliance, maintaining clinical governance, and overseeing administrative controls across all occupational health facilities and first aid stations at both the Kansas and Sentinel mine sites. The position demands a meticulous, proactive, and highly organized professional skilled in tracking follow-ups, upholding compliance standards, managing audit processes, preserving precise documentation, and promptly addressing and resolving identified gaps. Collaboration with the Chief Medical Officer and Quality Assurance teams is integral to this role. Manager To guarantee compliance, seamless coordination, and audit readiness of site health services, while ensuring alignment with MBHS standards, client expectations, and all applicable regulatory requirements. The ideal applicant will exhibit initiative, demonstrate meticulous administrative follow-through, apply sound clinical reasoning, and effectively prioritize competing demands within a high-paced healthcare setting. EDUCATIONAL REQUIREMENTS A qualified healthcare professional with substantial administrative expertise, a strong background in quality assurance, or experience in healthcare compliance is required. A master’s degree or certification in healthcare administration will be considered a valuable asset. Professional registration and a valid license to practice with the Health Professions Council of Zimbabwe (HPCZ) and/or the Nursing and Midwifery Council of Zimbabwe (NMCZ) are required.

EXPERIENCE

REQUIREMENTS Clinical experience of at least six years is required. With a minimum of two years of hands-on experience in healthcare quality assurance, facility audits, clinical leadership, administration, compliance, accreditation, or healthcare operations, the ideal candidate will bring a strong foundation to this role. Proficiency in occupational health, emergency care, first aid station management, or healthcare facility accreditation is highly desirable. KEY ROLE ACCOUNTABILITIES We are seeking a meticulous professional to oversee quality assurance and ensure strict adherence to compliance standards within our organization. The ideal candidate will be responsible for implementing and maintaining robust quality control processes, conducting thorough audits, and verifying that all operations align with regulatory requirements and industry best practices. Additionally, they will play a key role in identifying potential risks, recommending corrective actions, and fostering a culture of continuous improvement to uphold the highest standards of excellence. Oversee quality assurance initiatives spanning occupational health facilities and first aid stations. Coordinate routine facility audits and clinical compliance inspections in accordance with the MBHS Comprehensive Audit Planner to ensure adherence to established standards. Ensure adherence to MBHS standards, client specifications, national healthcare regulations, and applicable legal mandates issued by authorities such as HPCZ, MCZ, ZAMORA, RPA, and other pertinent regulatory bodies. Monitor audit findings, allocate accountable individuals as needed, pursue progress on action plans, and confirm resolution of non-conformances. Maintain and update quality dashboards, registers, and compliance trackers to facilitate ongoing quality improvement initiatives. Ensure that standard operating procedures, policies, forms, and other controlled documents remain up-to-date, readily available, and consistently applied across the organization. Compose monthly reports on quality and compliance metrics for submission to the Chief Medical Officer and the Quality Assurance Manager. Escalate any instances of persistent non-compliance, risk factors, or delays in closure to senior management for review and resolution. Assist in coordinating and participating in clinical governance meetings, management reviews, inspections, and accreditation processes to ensure adherence to established standards and compliance requirements. Occupational Health Facility and First Aid Station Oversight Support involves providing assistance in the management and operation of workplace health and safety facilities, as well as ensuring compliance with relevant regulations and standards. This role encompasses monitoring the functionality of first aid stations, maintaining inventory of medical supplies, and coordinating with healthcare professionals to address employee health concerns. Additionally, the position requires overseeing facility maintenance, ensuring cleanliness and hygiene, and facilitating training programs for staff on emergency response protocols. Strong organizational and communication skills are essential to effectively support a safe and healthy work environment. Assist in establishing and overseeing quality standards within occupational health facilities and first aid stations to ensure compliance and effectiveness. Perform both scheduled and impromptu inspections to verify that facilities meet cleanliness, safety, and compliance standards, are properly stocked, and are fully operational. Oversee and manage registers pertaining to licenses, certifications, equipment servicing, emergency equipment, consumables, incidents, training, and compliance-related activities. Monitor the operational status and functionality of critical equipment, emergency response assets, and clinical supplies to ensure readiness and availability. Coordinate follow-up activities related to maintenance, procurement, equipment servicing, and facility-related concerns to ensure timely resolution and efficient operations. Document and monitor identified gaps systematically, ensuring they are tracked through to final resolution. Here’s a professional version of your paragraph while retaining all original details: Position Overview: The (Safety, Health, and Environment) and QHSE (Quality, Health, Safety, and Environment) Focal Point is responsible for overseeing and implementing safety, health, environmental, and quality management systems in alignment with organizational policies and regulatory standards. This role involves coordinating incident investigations, conducting risk assessments, ensuring compliance with local and international QHSE regulations, and promoting a culture of safety and continuous improvement across all operational areas. The Focal Point serves as the primary liaison between the organization, external auditors, and regulatory bodies, while also providing training and guidance to staff on QHSE best practices. Additionally, the role requires maintaining accurate documentation, reporting KPIs to leadership, and driving initiatives to reduce workplace hazards and environmental impact. Facilitate the successful execution of the Company’s HSE and QHSE requirements within the designated MBHS scope of responsibility. Oversee the workplace environment and promptly elevate any hazards concerning staff, facility, or patient safety to appropriate authorities. Address QHSE issues, recommendations, and suggestions identified through audits, inspections, and operational activities with urgency and efficiency. Critical emergency response plans must be effectively communicated to, readily accessible by, and thoroughly understood by all pertinent personnel. Compile Health, Safety, and Environment (HSE) reports and ensure their timely submission to the Quality Assurance Manager in accordance with agreed-upon deadlines. Foster an environment characterized by safety, accountability, and ongoing enhancement. Here’s a professional version of your paragraph: Infection Prevention and Control: The role involves implementing and maintaining rigorous protocols to minimize healthcare-associated infections, ensuring compliance with regulatory standards, and conducting thorough risk assessments. Responsibilities include training staff on hygiene best practices, monitoring infection trends, and coordinating with interdisciplinary teams to develop and enforce evidence-based policies. Strong analytical skills and attention to detail are essential to identify potential risks and implement effective mitigation strategies. Assist in creating, executing, and evaluating infection prevention and control policies, procedures, and standards. Perform infection prevention and control audits and conduct comprehensive risk assessments to evaluate compliance with established protocols and identify potential hazards. Monitor cleaning, disinfection, hand hygiene, waste management, and infection control protocols to ensure compliance with established standards. Oversee the implementation of these practices to maintain a safe and hygienic environment, verifying adherence to protocols and identifying areas for improvement. Evaluate infection prevention risks and collaborate with pertinent teams to implement corrective measures. Conduct investigations into outbreaks and incidents related to healthcare-associated infections. Deliver or organize comprehensive training sessions for staff members focused on infection prevention and control protocols. Engage actively in infection control committees and prepare comprehensive reports detailing infection control activities. Foster and uphold a robust culture of infection prevention among both staff members and patients. Provide comprehensive human resources and administrative support to the Chief Medical Officer, ensuring efficient management of personnel-related functions and operational tasks. Provide organized administrative assistance to the Chief Marketing Officer concerning staffing for occupational health facilities and first aid stations. Coordinate and manage workforce administration tasks, including staff leave scheduling, duty roster assignments, and attendance tracking, as directed. Ensure meticulous management and upkeep of all staff-related documentation, registers, and records. Assist in the preparation and delivery of onboarding documentation and administrative orientation sessions for new hires. Prepare meeting agendas, document action items, and ensure their completion through follow-up. Document all follow-up actions stemming from management meetings, audits, inspections, and operational assessments. Compile monthly operational, administrative, and compliance reports as required. “Verify that all departmental reports, submissions, and records are prepared accurately and submitted in accordance with established deadlines.” Maintain electronic and physical filing systems in a secure and structured manner. Facilitate seamless collaboration and information exchange among clinical, administrative, quality, and management teams to enhance internal communication. Administration and Document Management This role encompasses comprehensive administrative support and meticulous document control. Responsibilities include maintaining organized records, ensuring compliance with established protocols, and facilitating efficient workflows. The position requires strong attention to detail, proficiency in organizational systems, and the ability to manage documentation with precision and confidentiality. By overseeing documentation processes, the incumbent plays a pivotal role in supporting operational efficiency and adherence to regulatory standards. Ensure adherence to established administrative policies, procedures, internal controls, and operational standards. Maintain a variety of registers, including those for quality, asset, training, incident, compliance, equipment, license, and certification data. Oversee procurement-related follow-up activities to ensure alignment with administrative and operational needs. Maintain the integrity, completeness, and confidentiality of records while ensuring their secure storage. Facilitate all accreditation initiatives, ensure adherence to licensing obligations, and prepare regulatory submissions. Monitor inventory levels of office supplies and administrative resources to ensure adequate availability. Maintain the circulation of only the most current versions of policies, SOPs, forms, and controlled documents. Perform a variety of administrative tasks as directed by senior leadership. Customer Service and Professional Conduct We seek a candidate who demonstrates exceptional customer service skills and maintains the highest standards of professionalism. The role requires the ability to handle inquiries efficiently, resolve issues promptly, and communicate with clarity and courtesy. Adherence to company policies, ethical guidelines, and industry regulations is essential, as is the cultivation of a positive and professional demeanor in all interactions. Candidates must prioritize customer satisfaction while upholding the organization’s reputation for excellence and integrity. Deliver care with professionalism, respect, and empathy to patients, their relatives, staff members, and all stakeholders. Deliver outstanding customer service by attentively addressing patient concerns and facilitating suitable care pathways. Demonstrate leadership by embodying the core values, ethical principles, and professional conduct of MBHS, while upholding the highest service standards. Document any instances of inadequate customer service, patient grievances, or service deficiencies and promptly escalate them to management for review and resolution. Preserve strict confidentiality, exercise sound judgment, and uphold professional standards consistently in all interactions and duties. REQUIRED COMPETENCIES AND ATTRIBUTES Highly organized and meticulous, with a strong commitment to meeting deadlines. Attention to detail and precision are essential qualities for this role. Demonstrates proactive initiative and a commitment to seeing tasks through to completion. Proficient in maintaining communication and follow-ups with staff, managers, and stakeholders. Capable of effectively handling diverse priorities while maintaining meticulous attention to detail. Exceptional proficiency in crafting comprehensive reports, maintaining accurate documentation, and managing records with meticulous attention to detail. Capable of evaluating audit results, data, and patterns to facilitate effective problem resolution. Proficient in utilizing dashboards, trackers, registers, and action plans effectively. Exceptional aptitude for clear, effective communication and the ability to collaborate seamlessly with others are essential. Professional, assertive and respectful. Capable of autonomous work execution while simultaneously contributing to cohesive team dynamics. Capable of traveling between various mine sites, allocating up to 50% of their time to assignments outside their primary location. Dedicated to upholding excellence, ensuring strict adherence to regulations, and fostering ongoing growth and enhancement. Proficient in utilizing Microsoft Office applications, with a strong command of Microsoft Word, Excel, and Outlook. Maintains a high standard of integrity, confidentiality, and accountability in all professional interactions and responsibilities. We take pride in fostering a collaborative work environment where teamwork and mutual support are highly valued. Kindly utilize the icons provided below to disseminate this opportunity to your professional network, colleagues, or acquaintances who may find it of interest.

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