Quality & Compliance Health Coordinator – Site Operations

Responsabilités

ROLE PURPOSE The Site Health Quality & Compliance Coordinator will play a key role in overseeing and enhancing quality assurance, compliance, clinical governance, and administrative oversight across occupational health facilities and first aid stations at both the Kansas and Sentinel mine sites. The position demands a meticulous, self-motivated professional with exceptional organizational skills, capable of diligently tracking follow-ups, upholding compliance standards, overseeing audit processes, preserving precise documentation, and proactively identifying, escalating, and resolving discrepancies. This role involves close collaboration with the Chief Medical Officer and Quality Assurance teams. Manager To guarantee that site health services maintain compliance, seamless coordination, audit readiness, and alignment with MBHS standards, client expectations, and regulatory requirements. The ideal candidate will demonstrate initiative, reliability, and meticulous organization, backed by robust clinical expertise and the capacity to balance competing demands within a high-pressure healthcare setting. EDUCATIONAL REQUIREMENTS Accomplished healthcare professional with proven expertise in administrative functions, quality assurance methodologies, or regulatory compliance within a clinical or healthcare setting. A background in healthcare administration would be considered a valuable asset. Professional registration and a valid license to practice with the Health Professions Council of Zimbabwe (HPCZ) and/or the Nursing and Midwifery Council of Zimbabwe (NMCZ) are essential prerequisites for this role.

EXPERIENCE

REQUIREMENTS Minimum of six years of direct clinical experience is required. Minimum 2 years of professional experience in healthcare quality assurance, facility audits, clinical leadership, administration, compliance, accreditation, or healthcare operations is required. Professional healthcare experience, particularly in occupational health, emergency care, or first aid station management, along with familiarity with healthcare facility accreditation processes, will be considered advantageous. KEY ROLE ACCOUNTABILITIES We oversee quality assurance protocols and ensure strict adherence to compliance standards. Additionally, we conduct comprehensive audits to verify that all processes align with regulatory requirements and company policies. Furthermore, we implement corrective actions as needed to maintain operational integrity and mitigate risks. Oversee quality assurance initiatives spanning occupational health facilities and first aid stations to ensure consistent standards and compliance. Facilitate systematic facility audits and clinical compliance assessments in alignment with the MBHS Comprehensive Audit Planner. Ensure adherence to MBHS standards, client specifications, national healthcare regulations, and all applicable statutory requirements enforced by entities such as the Health Professions Council of Zimbabwe (HPCZ), Nursing and Midwifery Council of Zimbabwe (NMCZ), Zimbabwe Association of Medical Rehabilitation Assistants (ZAMORA), Radiation Protection Authority (RPA), and other relevant regulatory bodies. Monitor audit findings, designate responsible parties for each, track progress on corrective action plans, and confirm the resolution of all non-conformances. Maintain and update quality dashboards, registers, and compliance trackers to facilitate ongoing quality improvement initiatives. Maintain the currency, accessibility, and implementation of SOPs, standards, policies, forms, and other controlled documents. Compile monthly reports on quality and compliance metrics to be submitted to the Chief Medical Officer and the Quality Assurance Manager. Escalate any instances of recurring non-compliance, heightened risk exposure, or prolonged delays in resolution to management for review. Provide assistance with clinical governance meetings, management reviews, inspections, and accreditation processes. Occupational Health Facility and First Aid Station Oversight Support involves providing administrative and operational assistance to ensure the smooth functioning of workplace health and safety facilities. This role includes maintaining compliance with regulatory standards, coordinating staff schedules, and managing inventory of medical supplies and equipment. Responsibilities also encompass assisting with incident reporting, facilitating employee health screenings, and supporting emergency response protocols. Additionally, the position requires liaising with healthcare providers, occupational health specialists, and external agencies to uphold a safe and compliant work environment. Assist in establishing and maintaining compliance with quality standards at occupational health facilities and first aid stations through systematic implementation and ongoing monitoring efforts. Perform both routine and impromptu assessments to verify that facilities meet cleanliness, safety, and compliance standards, maintain adequate supplies, and remain fully operational. Maintain comprehensive registers for licenses, certifications, equipment servicing schedules, emergency equipment inspections, consumables inventory, incident reports, training records, and compliance-related activities. Monitor the operational status and reliability of critical equipment, emergency response assets, and clinical supplies to ensure readiness and compliance with standards. Coordinate all follow-ups pertaining to maintenance, procurement, equipment servicing, and facility-related matters to ensure timely resolution and operational efficiency. Document any identified deficiencies, maintain a log of their progress, and ensure they are resolved in a timely manner. As the SHE and QHSE Focal Point, your primary role involves overseeing the implementation of safety, health, and environmental (SHE) standards, as well as quality, health, safety, and environmental (QHSE) management systems across the organization. You will be responsible for ensuring compliance with regulatory requirements and internal policies while promoting a culture of safety and continuous improvement. Key duties include conducting risk assessments, investigating incidents, and facilitating training programs to enhance employee awareness and competency in Age-related matters. Additionally, you will collaborate with cross-functional teams to address SHE and QHSE concerns, monitor performance metrics, and report on progress to senior management. Your position requires strong analytical skills, attention to detail, and the ability to communicate effectively with stakeholders at all levels. Facilitate the successful execution of the Company’s HSE and QHSE standards across all designated MBHS responsibilities. Assess the workplace environment to identify potential hazards affecting staff, facility, or patient safety, and promptly report any risks to the appropriate personnel. Promptly address any QHSE issues, suggestions, or recommendations identified through audits, inspections, or operational activities. Our team is responsible for effectively disseminating and ensuring the comprehension of emergency response plans among all pertinent staff members. Compile and submit Health, Safety, and Environment (HSE) reports to the Quality Assurance Manager in accordance with established deadlines. Foster an environment characterized by safety consciousness, personal accountability, and ongoing enhancement. Here is the paragraph: 4. Infection Prevention and Control This position is responsible for implementing and overseeing infection prevention and control measures to ensure a safe and compliant healthcare environment. Key responsibilities include developing, reviewing, and updating infection control policies and procedures in alignment with regulatory standards; conducting risk assessments to identify potential hazards; and leading training initiatives to educate staff on best practices for minimizing infection risks. The role also involves monitoring and reporting on infection rates, investigating outbreaks, and coordinating with healthcare teams to implement corrective actions. Strong analytical skills, attention to detail, and knowledge of infection control guidelines are essential, along with the ability to communicate effectively with diverse stakeholders. Assist in the creation, rollout, and ongoing evaluation of infection prevention and control policies, procedures, and standards. Perform comprehensive infection prevention and control audits and conduct detailed risk assessments to ensure compliance with established standards and protocols. Ensure compliance with established protocols for monitoring cleaning, disinfection, hand hygiene, waste management, and infection control practices. Assess potential infection prevention hazards and collaborate with appropriate teams to implement corrective measures. Conduct investigations into outbreaks or incidents associated with healthcare-associated infections. Deliver or organize instructional sessions for staff members regarding infection prevention and control protocols and procedures. Engage actively in infection control committees and compile comprehensive reports detailing infection control initiatives and outcomes. Foster a robust culture of infection prevention among both staff and patients. Here’s the professional paragraph:

• ”This role provides comprehensive human resources and administrative support to the Chief Medical Officer, ensuring efficient management of HR functions and operational processes.”

Offer comprehensive administrative assistance to the Chief Marketing Officer (CMO) regarding staffing and operational matters pertaining to occupational health facilities and first aid stations. Oversee and administer staff leave schedules, duty rosters, attendance tracking, and other workforce-related administrative tasks as assigned. Maintain precise records and documentation pertaining to staff, including registers and other relevant files. Prepare and distribute onboarding materials and deliver administrative orientation sessions for newly hired staff. Prepare meeting agendas, document action points, and ensure their execution through follow-up. Document all follow-up tasks stemming from management meetings, audits, inspections, and operational evaluations, ensuring accountability and timely resolution. Compile and finalize monthly operational, administrative, and compliance reports as part of the reporting process. Accurately prepare and timely finalize all departmental reports, submissions, and records in accordance with established deadlines. Oversee the integrity and organization of both electronic and hard-copy filing systems to ensure security and efficiency. Facilitate effective communication among clinical, administrative, quality, and management teams internally. Administration and Document Control: The successful candidate will be responsible for maintaining accurate and up-to-date records, ensuring compliance with established policies and procedures. This role involves overseeing the organization, storage, and retrieval of critical documents while adhering to regulatory standards. Additionally, the position requires meticulous attention to detail to verify document accuracy, completeness, and timeliness. Strong organizational skills and proficiency in document management systems are essential to support efficient workflows and facilitate seamless access to information. Oversee adherence to established administrative policies, procedures, internal controls, and operational standards to ensure organizational alignment and regulatory compliance. Maintain registers for quality, asset management, training, incident tracking, compliance, equipment, licenses, and certifications. To ensure timely execution of administrative and operational needs, oversee and manage procurement-related follow-up activities. Maintain records with precision, comprehensiveness, confidentiality, and secure storage. Facilitate accreditation processes, meet licensing obligations, and prepare regulatory submissions. Track and manage the inventory of office supplies and administrative resources to ensure adequate availability for operational needs. Maintain the circulation of policies, SOPs, forms, and controlled documents exclusively in their most current versions. Perform a variety of administrative tasks as directed by leadership to support daily operations and organizational efficiency. Customer Service and Professional Conduct We expect all team members to uphold the highest standards of professional behavior while delivering exceptional customer service. This includes actively listening to client concerns, responding with empathy, and resolving issues promptly and effectively. Maintaining a courteous and patient demeanor, even under pressure, is essential, as is adhering to company policies and ethical guidelines. Additionally, we require consistent professionalism in all interactions, whether face-to-face, over the phone, or through digital channels. Demonstrate unwavering professionalism, respect, and empathy in all interactions with patients, family members, colleagues, and external stakeholders. Provide outstanding customer service by attentively addressing patient concerns and facilitating suitable care pathways. Demonstrate leadership by embodying MBHS values, adhering to professional conduct guidelines, and upholding established service standards. Please bring any concerns regarding inadequate customer service, patient dissatisfaction, or service discrepancies to the attention of management immediately. Uphold confidentiality, exercise discretion, and demonstrate professionalism consistently in all interactions and duties. REQUIRED COMPETENCIES AND ATTRIBUTES Highly organized, disciplined, and committed to meeting deadlines, with a strong ability to prioritize tasks efficiently and maintain meticulous attention to detail. Demonstrates meticulous attention to detail and a commitment to maintaining high standards of accuracy in all tasks. Demonstrates initiative and independent drive with a commitment to completing tasks thoroughly and consistently. Demonstrated ability to proactively engage and follow up with staff, managers, and stakeholders to ensure alignment and progress. Capable of effectively juggling numerous responsibilities while maintaining meticulous attention to detail. Exceptional proficiency in crafting detailed reports, maintaining accurate documentation, and managing records efficiently is essential. Capable of interpreting audit results, data, and emerging patterns to effectively resolve issues. Proficient in utilizing dashboards, trackers, registers, and action plans to monitor progress and drive performance. Effective verbal and written communication, along with the ability to collaborate and build relationships with stakeholders at all levels, are essential. Professional, assertive and respectful. Capable of functioning autonomously while also delivering strong collaborative contributions within a team environment. Capable of traveling between various mine locations, with up to 50% of their time spent away from their primary base. Dedicated to upholding excellence, adherence to regulatory requirements, and ongoing enhancements. Proficient in using Microsoft Office applications, with a strong emphasis on Microsoft Word, Excel, and Outlook. Maintains the highest standards of integrity, confidentiality, and accountability in all professional interactions and responsibilities. Sharing is a fundamental aspect of collaboration and community engagement. By utilizing the icons provided below, you can easily distribute this information across various platforms, thereby enhancing visibility and fostering connections among peers and stakeholders.

---

How to apply: Click the Apply Now button below to apply, and Create my CV to build a CV tailored to this offer, professionally.