Health & Compliance Site Operations Quality Coordinator

Responsabilités

ROLE PURPOSE The Site Health Quality & Compliance Coordinator provides leadership and oversight in ensuring quality assurance, compliance, clinical governance, and administrative control at occupational health facilities and first aid stations across both the Kansas and Sentinel mine sites. The position demands a meticulous, proactive, and highly organized professional capable of diligently following through on tasks, overseeing compliance standards, coordinating audit processes, maintaining precise documentation, and proactively identifying, escalating, and resolving discrepancies. This role involves close collaboration with the Chief Medical Officer and Quality Assurance teams to uphold operational excellence. Manager To guarantee that site health services adhere to compliance standards, maintain seamless coordination, and remain prepared for audits, all while aligning with MBHS standards, client expectations, and regulatory mandates. The ideal candidate will demonstrate initiative, meticulous organizational skills, and sound clinical decision-making while effectively balancing competing priorities within a dynamic healthcare setting. EDUCATIONAL REQUIREMENTS Skilled practitioner from a health-related field, possessing expertise in administrative operations, quality assurance protocols, or healthcare compliance standards. A degree or certification in healthcare administration would be considered a beneficial qualification. Professional registration and a valid license to practice issued by the Health Professions Council of Zimbabwe (HPCZ) and/or the Nursing and Midwifery Council of Zimbabwe (NMCZ) are currently required.

EXPERIENCE

REQUIREMENTS With a minimum of six years of hands-on clinical experience, candidates must demonstrate a strong foundation in practical healthcare delivery. A minimum of two years of professional experience in healthcare quality assurance, facility audits, clinical leadership, administration, compliance, accreditation, or healthcare operations is required. Proficiency in occupational health, emergency care management, first aid station supervision, or healthcare facility accreditation processes is considered advantageous. KEY ROLE ACCOUNTABILITIES Quality Assurance and Compliance responsibilities involve ensuring adherence to regulatory standards, industry best practices, and organizational policies. This role demands meticulous attention to detail, strong analytical skills, and the ability to interpret complex compliance requirements. Key tasks include conducting thorough audits, identifying potential risks, and implementing corrective measures to mitigate non-compliance. Additionally, the position requires staying current with evolving regulations, collaborating with cross-functional teams, and maintaining accurate documentation to support compliance efforts. Oversee the implementation of quality assurance protocols at occupational health facilities and first aid stations. Coordinate routine facility audits and clinical compliance inspections in accordance with the MBHS Comprehensive Audit Planner to ensure adherence to established standards and protocols. Ensure adherence to MBHS standards, client specifications, national healthcare regulations, and all pertinent statutory obligations enforced by entities such as the Health Professions Council of Zimbabwe (HPCZ), Nursing and Midwifery Council of Zimbabwe (NMCZ), Zimbabwe Association of Managed Healthcare Regulatory Authorities (ZAMORA), Radiation Protection Authority (RPA), and other governing bodies. Monitor audit findings, designate accountable individuals when necessary, oversee the execution of action plans, and confirm the resolution of non-conformances. Maintain and refresh quality dashboards, registers, and compliance trackers to facilitate ongoing quality enhancement initiatives. Review and maintain the currency, accessibility, and implementation of standard operating procedures (SOPs), policies, standards, forms, and other controlled documents. Compilation of monthly quality and compliance reports is required for submission to both the Chief Medical Officer (CMO) and the Quality Assurance Manager. Escalate instances of persistent non-compliance, potential risks, or prolonged delays in resolution to the appropriate management level for review and action. Facilitate the coordination of clinical governance meetings, oversee management reviews, participate in inspections, and assist with accreditation activities. Occupational Health Facility and First Aid Station Management Support Assist in the establishment and ongoing evaluation of quality standards within occupational health facilities and first aid stations. Perform routine and unscheduled inspections to verify that facilities are maintained in a clean, safe, and compliant condition, fully stocked, and prepared for operational use. Maintain comprehensive registers for licenses, certifications, equipment servicing schedules, emergency equipment checks, consumable inventories, incident reports, training records, and compliance-related activities. Ensure the operational readiness and functionality of critical equipment, emergency response resources, and clinical supplies. Ensure comprehensive follow-up on maintenance tasks, procurement activities, equipment servicing, and facility-related concerns. Document and track identified gaps diligently, ensuring they are addressed and resolved in a timely manner. Here’s the paragraph with professional restructuring while retaining all original facts, requirements, and responsibilities: 3. Responsibilities as the SHE and QHSE Focal Point This role requires serving as the designated SHE (Safety, Health, and Environment) and QHSE (Quality, Health, Safety, and Environment) focal point, ensuring compliance with established policies, standards, and regulatory frameworks. Key duties include overseeing workplace safety protocols, conducting risk assessments, and implementing corrective actions to mitigate hazards. Additionally, the position demands monitoring environmental performance, maintaining QHSE documentation, and providing guidance to teams to foster a culture of continuous improvement. The focal point will also play a pivotal role in incident investigations, audits, and training initiatives to uphold operational excellence and align with organizational safety objectives. Facilitate the seamless integration and adherence to the Company’s HSE and QHSE standards across all designated areas of responsibility within MBHS. Ensure ongoing oversight of the operational environment, promptly identifying and escalating any potential hazards that may compromise the well-being of staff, facility integrity, or patient security. Address any QHSE concerns, suggestions, or observations identified through audits, inspections, or routine operations with immediacy and diligence. Review and disseminate emergency response plans to ensure they are clearly communicated, readily accessible, and fully understood by all relevant staff members. Compile and submit Health, Safety, and Environment (HSE) reports to the Quality Assurance Manager in accordance with pre-established deadlines. Foster an environment characterized by a strong commitment to safety, a culture of accountability, and ongoing enhancement. Infection Prevention and Control Ensuring a safe and hygienic environment for all patients, staff, and visitors is a top priority. This role requires adherence to strict infection control protocols to minimize the risk of healthcare-associated infections. Responsibilities include monitoring hygiene practices, conducting routine audits, educating teams on proper infection prevention techniques, and implementing evidence-based guidelines. The position also involves reporting and investigating infection outbreaks, maintaining accurate documentation, and collaborating with healthcare professionals to enforce compliance with regulatory standards. Strong attention to detail, knowledge of microbiology, and a commitment to patient safety are essential. Prior experience in infection control or a related field is typically required, along with the ability to analyze data and recommend corrective actions when necessary. This role plays a critical part in safeguarding public health within the healthcare setting. Devise, execute, and assess infection prevention and control policies, procedures, and standards to ensure compliance and effectiveness. Perform infection prevention and control audits and conduct comprehensive risk assessments. Monitor cleaning protocols, disinfection measures, hand hygiene practices, waste management procedures, and infection control standards to ensure compliance with established guidelines. Assess infection prevention risks and collaborate with pertinent teams to implement corrective measures. Assist in conducting outbreak or incident investigations pertaining to healthcare-associated infections. Deliver or organize comprehensive training initiatives for staff regarding infection prevention and control protocols. Engage actively in infection control committees, and submit comprehensive reports outlining infection control initiatives and outcomes. Cultivate an environment where infection prevention is prioritized by all staff members and patients alike. Here’s the professional paragraph:

• ”Provide comprehensive human resources and administrative support to the Chief Medical Officer, ensuring seamless operations and adherence to organizational policies.”

Offer structured administrative assistance to the Chief Marketing Officer concerning staffing matters for occupational health facilities and first aid stations. Coordinate staff leave schedules, duty rosters, attendance tracking, and other workforce administration tasks as assigned. Ensure all employee-related documentation, registers, and records are kept meticulously accurate and up to date. Prepare and facilitate onboarding materials and administrative orientation sessions for new employees. Prepare and distribute meeting agendas, document action items, and ensure their timely completion through follow-up. Document all follow-up actions stemming from management meetings, audits, inspections, and operational evaluations. The incumbent will assist in compiling monthly operational, administrative, and compliance reports. Accurately complete and submit departmental reports, records, and other required documentation in accordance with established timelines and deadlines. Maintain electronic and physical filing systems in a secure and organized manner. Facilitate seamless collaboration and information exchange among clinical, administrative, quality, and management teams to ensure cohesive internal communication. Administration and document control responsibilities encompass the systematic management of records, documentation processes, and organizational workflows. This role involves maintaining accurate and up-to-date files, ensuring compliance with regulatory standards, and facilitating efficient information retrieval. Key duties include organizing, storing, and safeguarding documents, as well as overseeing distribution and version control to prevent discrepancies. Additionally, the position may require coordinating with internal teams to streamline administrative procedures and enhance operational efficiency. Ensure adherence to established administrative policies, procedures, internal controls, and operational standards. Maintain registers for quality, assets, training, incidents, compliance, equipment, licenses, and certifications to ensure accurate record-keeping and regulatory adherence. Manage administrative and operational procurement follow-ups to ensure timely and accurate completion of required actions. Maintain records with precision, thoroughness, and strict confidentiality while ensuring their secure storage. Facilitate accreditation processes, ensure adherence to licensing mandates, and prepare regulatory submissions. Oversee and manage the inventory of office supplies and administrative resources to ensure seamless operational efficiency. Maintain the circulation of policies, SOPs, forms, and controlled documents strictly in their most current versions. Perform various administrative tasks as directed by senior leadership. Customer Service and Professional Conduct We are seeking a candidate who excels in delivering exceptional customer service alongside maintaining the highest standards of professional conduct. The ideal applicant will possess strong interpersonal skills, demonstrating patience, empathy, and clear communication in every interaction. This role requires meticulous attention to detail, ensuring accurate and timely responses to customer inquiries while adhering to company policies and ethical guidelines. The successful candidate will actively listen to customer concerns, provide informed solutions, and foster positive relationships to enhance overall satisfaction. Additionally, they will uphold the organization’s reputation by consistently representing its values with integrity and professionalism. Deliver care and interactions with a professional, respectful, and empathetic demeanor toward patients, their relatives, staff members, and external stakeholders. Exhibit outstanding customer service by attentively addressing patient concerns and facilitating suitable care pathways. Demonstrate MBHS values, uphold professional conduct, and adhere to service standards as a model representative. Document any instances of inadequate customer service, patient grievances, or service deficiencies and promptly escalate them to management for review and resolution. Uphold strict confidentiality, exercise sound discretion, and demonstrate unwavering professionalism in all duties and interactions. REQUIRED COMPETENCIES AND ATTRIBUTES Highly organized, self-disciplined, and committed to meeting deadlines consistently. Demonstrates a meticulous approach to tasks, ensuring high levels of precision and correctness in all responsibilities undertaken. A highly motivated and proactive professional who consistently demonstrates initiative and a strong ability to follow through on commitments. Demonstrates strong follow-up skills with staff, managers, and stakeholders, ensuring consistent communication and engagement. Capable of balancing competing priorities while meticulously maintaining focus on intricate details. Strong proficiency in crafting detailed reports, maintaining accurate documentation, and managing records with meticulous care. Aptitude for evaluating audit results, data insights, and emerging patterns to facilitate effective problem resolution. Proficient in utilizing dashboards, trackers, registers, and action plans to monitor progress and ensure organizational alignment. Exceptional written and verbal communication abilities are required, along with the capacity to collaborate effectively with colleagues and stakeholders. Professional, assertive and respectful. Capable of operating autonomously while also demonstrating strong collaborative skills within a team environment. Capable of traveling between various mine sites and allocating up to 50% of their time away from their primary location. Dedicated to upholding stringent standards, ensuring compliance, and fostering ongoing enhancement. Proficient in using Microsoft Office applications, with a focus on Microsoft Word, Excel, and Outlook. Maintains a high standard of integrity, confidentiality, and accountability in all professional activities. Sharing is caring! Kindly utilize the icons provided below to disseminate this information.

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