Client Relationship Manager – Consumer & Agriculture Sector at ABSA Group

Responsabilités

Empowering Africa’s future, one story at a time, we unite to build a more prosperous tomorrow through collective action and shared narratives. With a storied legacy spanning more than a century and firmly established as a trusted local bank with both regional and global capabilities, a career Join our family and seize the chance to contribute to this dynamic growth trajectory, redefine our future, and actively shape our collective destiny as a proudly African organization. My Career Development Portal: Regardless of your current career stage, we are committed to supporting your journey. Shape your professional path with innovative mentorship, resources, and assistance designed to maximize your growth. You embody the spirit of ABSA—embracing endless possibilities. Job Summary To oversee, expand, and maintain a diverse portfolio of clients in the Consumer and Agriculture sectors while cultivating enduring partnerships rooted in dependable, high-quality support tailored to their business needs. This is accomplished through prompt query resolution, decisive credit evaluations, and ensuring consistent, superior service delivery. Employer job posting The position requires driving business expansion by cultivating and maintaining relationships with existing and prospective clients in the Consumer and Ugric sectors. Job Description Relationship Management: – (45%) Outputs: As a Support Relationship Manager, your role will involve strategically enhancing the Bank’s sustainable revenue streams by identifying and capitalizing on opportunities for cross-selling and upselling our diverse product portfolio. The Relationship Manager’s portfolio is monitored for lead activity, with information compiled and coordinated for their oversight. Construct a comprehensive comprehension of the financial objectives and critical performance metrics associated with the Relationship Managers’ portfolio. Create comprehensive account plans for customers, outlining strategic approaches for both sales initiatives and ongoing engagement efforts. Assist in compiling and reviewing approval documentation to fulfill the borrowing requirements of both new and existing customers. Assess customer requirements to identify the most suitable products and take initiative in providing timely, effective solutions. Prepare call reports in the designated format for all key scheduled business meetings, ensuring they are promptly updated in Salesforce. We are tasked with performing comprehensive research to identify prospective clients, while also systematically updating and maintaining databases containing both potential and current customers. Perform customer service visits for all clients, with the frequency determined by their value. Evaluate key customers based on the Customer Prioritization Guidelines to determine their current and future value. Customer Service: – (35%) Outputs: Absolutely! Here’s a professional rewrite of your paragraph while preserving all key details: Ensure the delivery of exceptional customer service by promptly addressing customer requests and efficiently managing all inquiries and complaints in strict accordance with ABSA’s established procedures and policies. To enhance service quality consistently, identify critical areas of concern, monitor customer service performance, and evaluate satisfaction levels. Proactively initiate contact with clients across the portfolio to address any service-related concerns they may encounter, and develop comprehensive strategies to resolve these issues effectively. Partner with experts in Transactional Banking, Trade Finance, and Treasury to elevate customer satisfaction and drive higher adoption and utilization of the Bank’s product offerings. Conduct scheduled on-site customer service visits for key clients within the portfolio, while addressing the remainder of customers through telephone interactions. Deliver high-quality complaint management information (MI) in alignment with established timelines, fostering service excellence by maintaining detailed action tracking logs to facilitate the monitoring of customer service levels and satisfaction metrics. Conduct or organize product and service presentations, as necessary. The incumbent will serve as the primary liaison for all Customer Service matters, ensuring prompt resolution of inquiries to facilitate effective Relationship Management. Deliver detailed insights regarding newly launched products and services from the Bank to Corporate Clients. Controls and Administration (20%) Outputs: Ensure adherence to stringent operational controls by consistently following the Risk Management Control Document (RMCD) Guidelines, as well as KYC and STM procedures, in addition to all other Bank policies. The incumbent will assist the Support Relationship Manager by processing and validating excess and interest reports, ensuring accuracy and timely resolution of discrepancies. Offer comprehensive assistance to Relationship Managers throughout the entire lifecycle of security documentation—from initial preparation and thorough review to final execution and full perfection of all necessary legal and procedural requirements. Coordinate the preparation and execution of documentation necessary for account opening, including mandates and application forms. Engage proactively with the Treasury Department to facilitate the booking and management of customer fund and asset placements within the Front Arena Treasury System. Gather and compile customer data regarding service performance metrics for Relationship Managers, encompassing transaction volumes and income figures. After collaborating with Relationship Managers, implement the necessary amendments to borrowing limits, interest rates, and commission charges within the accounts. Assist in maintaining and updating Early Warning List (OWL) customer records while contributing to the Customer High, Medium, and Low Risk Remediation initiative. Serve as the primary point of contact for Risk Management communications with clients, accounting professionals, legal representatives, and other pertinent stakeholders. Apply appropriate segmentation codes to the assigned portfolio of corporate customers. Risk and Control (Governance): Ensure strict adherence to all regulatory obligations, as well as the ABSA Operational Risk Framework and internal ABSA policies and standards, in the execution of all duties and activities. Education Required is a Higher Diploma in Business, Commerce or Management Studies. We value collaboration and community engagement. Kindly utilize the icons provided below to disseminate this content.