Consumer & Agribusiness Relationship Assistant Manager at ABSA Group

Responsabilités

We are dedicated to shaping Africa’s future, one impactful narrative at a time. With a century-long legacy and a distinguished reputation as a prominent regional bank complemented by extensive international capabilities, career Join our family, and you’ll have the chance to play an integral role in our dynamic expansion, steering the future of our organization and helping to define our collective destiny as a proudly African enterprise. My Career Development Portal: No matter where you stand in your career journey, we support you every step of the way. Shape your future with confidence. Access cutting-edge mentorship, resources, and assistance to unleash your full potential. You embody ABSA—you represent endless opportunity. Job Summary Our primary responsibility involves overseeing and expanding a diverse portfolio of clients within the Consumer and Ugric sectors, cultivating enduring partnerships grounded in dependable and efficient business support. This is accomplished through prompt query resolution, timely credit decisions, and maintaining consistent, high-quality service delivery standards. Employer job posting The role requires driving business growth by cultivating and expanding relationships with both existing and new customers across the Consumer and Ugric sectors. Job Description Relationship Management: – (45%) Outputs: As a Relationship Manager, you will be responsible for driving sustainable revenue growth by strategically cross-selling and upselling the Bank’s products. The incumbent will oversee lead tracking and facilitate the aggregation and dissemination of pertinent data to the Relationship Manager regarding the comprehensive portfolio status. To gain insight into the financial objectives and key performance metrics of the Relationship Managers’ portfolio. Craft comprehensive account plans for assigned customers, detailing strategic approaches for sales initiatives and ongoing engagement efforts. Assist in compiling and submitting requisite documentation for evaluating and approving borrowing requests from both new and existing customers. Identify the products that best address customer requirements and promptly develop solutions to meet those needs proactively. Prepare call reports in the agreed-upon format for all scheduled key business meetings, ensuring they are promptly updated in Salesforce. Perform comprehensive research initiatives to identify prospective clients, while simultaneously updating and managing databases containing details of both potential and current customers. Conduct on-site Customer Service visits for all clients, with the frequency of these visits determined by the client’s value. Identify key customers by evaluating their current and future value through the Customer Prioritization Guidelines. Customer Service: – (35%) Outputs: Deliver exceptional customer experiences by promptly addressing all inquiries, complaints, and requests while strictly adhering to ABSA’s established policies and procedures. Dedicate efforts to consistently elevate service standards by pinpointing critical areas requiring attention and systematically tracking customer service performance and satisfaction metrics. Proactively reach out to clients within the portfolio to address any service-related issues they may encounter, then develop and implement strategic solutions to resolve them. Work collaboratively with professionals in Transactional Banking, Trade Finance, and Treasury to refine customer experience and drive higher adoption and utilization of the Bank’s product portfolio. Conduct regular in-person service visits for key clients within the portfolio and manage phone-based customer interactions for remaining clients. Deliver high-quality complaint management reports in accordance with the established timeline, while fostering service excellence by maintaining detailed action tracking logs to monitor customer service levels and satisfaction metrics. Prepare and deliver product and service presentations as needed. The individual in this role will serve as the primary liaison for all Customer Service matters, ensuring prompt resolution of inquiries to enhance Relationship Management efforts. Deliver comprehensive details regarding newly launched products and services to Corporate Customers, ensuring clear and timely communication of the Bank’s latest offerings. Controls and Administration (20%) Outputs: Uphold stringent operational controls by consistently adhering to the Risk Management Control Document (RMCD) Guidelines, Know Your Customer (KYC) protocols, Suspicious Transaction Monitoring (STM) procedures, and all other established Bank policies. The incumbent will collaborate closely with the Support Relationship Manager to process and validate excess and interest reports, ensuring accuracy and adherence to established protocols. Offer comprehensive assistance to the Relationship Manager throughout the stages of preparing, executing, and finalizing security documentation. Coordinate the preparation and processing of account opening documentation, such as mandates and application forms, ensuring accuracy and adherence to regulatory requirements. Engage proactively with the Treasury Department to manage the booking and administration of customer funds and assets within the Front Arena Treasury System. Gather and summarize customer data regarding service performance metrics for Relationship Managers, encompassing transaction volumes and revenue figures. After collaborating with Relationship Managers, implement modifications to account details, including borrowing limits, interest rates, and commission charges. Assist in maintaining and updating the Early Warning List (OWL) customer records, while contributing to the Customer High-Medium/Low Risk Remediation initiative. Serve as the primary point of contact for Risk Management communications with customers, accountants, solicitors, and all other pertinent stakeholders. Assign appropriate segmentation codes to the designated portfolio of Corporate Customers. Risk and Control (Governance): Ensure strict adherence to all regulatory mandates, the ABSA Operational Risk Framework, and internal ABSA policies and standards when executing duties and responsibilities. Education A Higher Diploma in Business, Commerce, or Management Studies is mandatory for this role. Sharing is caring! Kindly utilize the icons provided below to disseminate this information.