Sales Admin Officer

Key Duties & Responsibilities Payment confirmation Daily order booking ATC Creation Open ATC management ATC movement record keeping ITA creation Issuance of ATCs to transport department/customer/customer representative Company order creation procedures compliance Sales officer/coordinator team coordination (for order creation) Transport and logistics coordination (to ensure seamless dispatch) Compilation of customer service sales report Maintenance of strict customer account statements confidentiality Customer account balance confirmation Customer queries management Development and implementation of customer experience improvement tactics and strategies Collation of periodic sales reports for review and submission to DCLT Management Alarm raising (in time) any observations, events or compliance breaches that have the potential to adversely impact sales operations Identification and recommendation of sales operation improvement to the Head of Sales & Marketing Professional Qualifications, Experience, Skills and Competencies Bachelor’s degree in commerce/business administration or any Other Related Business studies At least 2 years of working experience in a sales operations position Customer service management Excellent communication skills both verbal and written (English and Swahili) Strong leadership skills Report complication Problems solving skills Teamwork skills