Job opportunity : MANAGER - Customer Value Management

Job opportunity : MANAGER - Customer Value Management at MTN Cameroon - Mobile Telecommunication Networks

JOB TYPES

Job opportunity : MANAGER - Customer Value Management

Temps complet

A negocier

Localisation :douala-region-littoral-cameroun Date de publication :08/05/2026  

Catégorie : Temps complet Salaire : A negocier © Cameroun

JOB ADVERTISEMENT : Manager - Customer Value Management -  MTN Cameroon - Mobile Telecommunication Networks

Manager - Customer Value Management Commercial.Marketing Douala, Littoral, Cameroon Want to know more about us? We’ve got you! Please scroll to the end of the section to get to know us better.

Job Description We at MTN Cameroon are a purpose and value-led organization. At MTN Cameroon we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life. Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA. As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us! Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realise our shared goals. Our values dubbed, LIVE Y’ello, are the cornerstone of our culture. Lead with Care Can-do with Integrity Collaborate with Agility Serve with Respect Act with Inclusion  

Responsibilities Operational Delivery As per business plan, -Develop Governance around CVM in terms of analytics and Opportunity assessment leveraging on Data Insights and Analysis -Develop Campaigns Orchestration model and Campaign performance and impact assessment -Lead the Customer life cycle process at MTN Cameroon -Develop models to understand the effect of marketing and competitor actions upon each micro segment. -Conduct analysis for customer behavior and profiling to identify the right campaign for the right segment and micro segment -Provide in-MTNC assistance to both segments (Business and Consumer) in terms of Business Intelligence activities. -Support both segments by adopting a segmented approach for any business issue that might have an impact on revenue. -Support both segments building and animating micro-segments. -Support both segments analyzing the performance and profile of the segments identified and proposing corrective actions. -Review industry good practices in terms of Datamining especially and Business Intelligence globally.

Implementation of Customer Value Management campaigns (Cross-Sell/Upsell, Retention, Win Back, …) -Implementation of Customer education & Customer Journey campaigns -Implement and support initiatives to increase value, reduce churn and increase loyalty -Monitoring and reporting on campaign impact and performance -Lead the implementation of the CVM roadmap and process -Implement the campaign marketing functional paradigm (campaign planning, campaign design, testing, execution, offer management, promotion history,

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