JOB ADVERTISEMENT : Manager - Customer Value Management Commercial - MTN Cameroon - Mobile Telecommunication Networks

Manager - Customer Value Management Commercial.Marketing Douala, Littoral, Cameroon Want to know more about us? We’ve got you! Please scroll to the end of the section to get to know us better.

Job Description Staff Leadership and Management

Ability to work in a team Responsible for self-learning and development with guidance from the Manager Ensure cohesive working with the other team members Accountable for meeting and prioritising own targets / deadlines Provide information to the Manager on work accomplishments, individual / team challenges Review performance metric dashboards prepared on various performance metrics and provide input to the manager

 

Key Job Responsibilities

Implementation of Customer Value Management campaigns (Cross-Sell/Upsell, Retention, Win Back, …) Implementation of Customer education & Customer Journey campaigns Implement and support initiatives to increase value, reduce churn and increase loyalty Monitoring and reporting on campaign impact and performance Lead the implementation of the CVM roadmap and process Implement the campaign marketing functional paradigm (campaign planning, campaign design, testing, execution, offer management, promotion history,

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