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Automatically translated from French. View the original offer
@fric finance is a Category 2 microfinance institution specializing in the collection of savings and the granting of loans to individuals, SMEs and micro-entrepreneurs. Our mission is to promote financial inclusion by offering services that are accessible, fast and adapted to the needs of populations, especially those excluded from the traditional banking system. General objective: To ensure the proper functioning of the agency and contribute to the growth, profitability and customer satisfaction of the microfinance institution in its area of establishment. Specific objectives: Ensure the proper execution of daily operations, Ensure confrmity and reliability, Optimize the quality of the client portfolio, Supervise and develop the operational team.
MAIN ACTIVITIES
To supervise prospecting and loyalty actions (individuals and solidarity groups)
Expanding the volume of loans and deposits: outstandings, new accounts, activation, quality
Launch and coordinate marketing initiatives at the agency level
Supervise daily operations: disbursements, refunds, cashier, transfers
Validate credit files and ensure compliance according to internal procedures
Carry out periodic inspections (2á” level) on files, crates and documents
train, supervise and evaluate the staff of the agency.
Organize schedules, animate meetings and promote the evolution of skills
Ensure the permanent maintenance of a good social climate within the agency
Track KPI indicators (unpaid, PAR, costs, outstandings, margins)
Monitor and control agency expenses
Produce and transmit periodic reports (daily, weekly, monthly) to management
Guarantee a high level of customer satisfaction: handling requests, complaints, advice Maintain quality relationships with partners (authorities, associations, communities) Compliance and risk management
Ensure compliance with policies and procedures (credit, anti-money laundering and regulations) Identify operational risks and launch corrective action plans
Bac +3 in Marketing, Communication, Business or any other equivalent degree
Minimum 2 to 3 years of experience in an agency manager position, or similar role Strong control of sales Human & organizational skills Natural leadership, ability to structure a technical team. Great rigor, sense of priorities and strong autonomy. Analytical mind and results orientation. Excellent communication with technical and non-technical teams.
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