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Automatically translated from French. View the original offer
Senegal Network Companies Talents Jobs Services Visibility pack Register Search Visibility pack Search Register Menu Back to classifieds list Posted on 5 May 2026 Cx team lead counter CDI Full time No telework from 2 years to 5 years of experience+3 French: Proficiency Industry: Transport > Post Office Address: Km 3.5, Boulevard du Centenaire Dakar - Sénégal Job Description: The CX Team Lead Counter is responsible for implementing the customer experience strategy in its area and achieving expected customer experience results. He drives the adoption of digital solutions by customers and CX teams, executes cost-saving plans while maintaining high standards of security and reliability, and contributes to revenue optimization. He participates in the evaluation and improvement of integrated management systems, and ensures the continuous improvement of customer satisfaction by developing strong relationships with customers and understanding their needs and expectations. He acts as a customer spokesperson within the organization and works with cross-functional teams to improve performance and quality of service. He oversees the updating of standard operating procedures, ensures the resolution of recurring problems, strengthens collaboration between teams and contributes to improving operational performance. He also supports the development of teams through onboarding, coaching and change management towards a culture oriented advice and added value.
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