Coordinateur Operations

Responsabilités

Department: Marketing, Tourism & Partnerships Department Reports to: Manager of MTP Department Location: Chimfunshi Wildlife Orphanage Trust, Zambia Employment: Full-time Salary: Depending on qualifications and experience Benefits in kind: Accommodation, water and solar electricity Key relationships: Executive Director and Administration & Finance Department Start date: As soon as possible Chimfunshi Wildlife Orphanage Trust (CWOT) Chimfunshi Wildlife Orphanage Trust (CWOT) is a Zambian conservation organisation managing more than 10,000 hectares of Miombo woodland, wetlands and riverine habitat in the Copperbelt Province. CWOT operates one of Africa’s oldest and largest chimpanzee sanctuaries, caring for more than 150 chimpanzees, while also protecting native wildlife and supporting conservation, education and community development. The site includes the wildlife sanctuary, Twampane Community School, visitor and volunteer accommodation, research facilities and several staff and community compounds. Throughout the year, CWOT welcomes visitors, school groups, volunteers, researchers, interns and conservation partners. Position Objective The Camp Manager is responsible for the day-to-day coordination of the Chimfunshi Education Centre and Camp, including visitor and VRI (Volunteer, Researcher and Intern) services, accommodation, hospitality, logistics, security coordination and workshop operations. The position ensures that guests and programme participants receive a professional and welcoming experience while ensuring that camp facilities, staff, vehicles, supplies and operational services are efficiently coordinated. KEY DUTIES 1. Camp Operations and Guest Experience 1.1 – Camp Operations Ensure the day-to-day running of the Education Centre and Camp is well organised, clean, functional and welcoming, with the support of the hospitality team. 1.2 – Supervision of Camp Staff Supervise cleaners and general workers, allocate daily tasks, monitor completion and performance, ensure agreed standards are maintained, and address or report staff-related concerns when necessary. 1.3 – Camp Cleanliness and Maintenance Monitor the cleanliness, organisation and general condition of camp accommodation and common areas, identify maintenance needs and coordinate or report issues to the relevant team and the MTP Manager. 1.4 – Guest Welcome and Orientation Welcome volunteers, researchers, interns and visitors upon arrival, provide relevant practical information and orientation, and ensure that they receive a professional and well-organised welcome. 1.5 – Guest Support and Problem Solving Act as the day-to-day point of

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