Director of People & Culture, CAMPED – Campaign for Female Education

Job Title: People and Culture Manager Location: Lusaka, Zambia Contract: Indefinite, full time Reporting to: Executive Director Please be advised that submissions will be considered exclusively from individuals who possess the legal authorization to work in Zambia. Who we are CAMPED (the Campaign for Female Education) is a globally recognized organization dedicated to addressing poverty and gender inequality by empowering girls from rural regions across Ghana, Kenya, Malawi, Tanzania, Zambia, and Zimbabwe. Established in Zambia in 2001, the organization collaborates with the Ministry of Education and local communities to expand access to education, foster leadership development, and promote economic self-sufficiency for girls and young women. What started as a small initiative in three districts has now expanded into a national-scale program, extending its reach to communities nationwide by collaborating with schools, governmental bodies, local authorities, and community representatives. Through these partnerships, we tackle the fundamental drivers of poverty and inequality, empowering communities to drive lasting, locally led transformation. Our distinctive model empowers girls to grow, flourish, and emerge as self-assured leaders, driving enduring change for their families, communities, and the nation. Recognized for its grassroots-driven approach, our model has earned the world’s most prestigious education and humanitarian accolades, while our CEO was recently included in TIME100’s list of the most influential individuals for 2025. About the Role As the People and Culture Manager, you will provide strategic guidance and operational collaboration to the Country Executive Director and Zambia Management Team, with a focus on aligning people strategies, policies, and practices to drive organizational success. Your responsibilities will include delivering exceptional People and Culture support throughout the employee lifecycle, while cultivating an environment that is positive, inclusive, and high-performing. Key Responsibilities Policies and Processes Efficiently streamline and maintain consistency in local processes, ensuring they align with global policies while remaining locally relevant. Regularly evaluate how CAMPED’s policies and processes influence organizational culture and employee experience. Provide assistance in ensuring the precise and punctual execution of monthly payroll processes, collaborating effectively with the finance team, the outsourced payroll provider, and the Global People & Culture team. Consistently assess and refine policies, procedures, and operational practices to maintain their relevance and effectiveness in meeting the evolving requirements of the organization. Finance and Procurement Manage all people-related costs and expenses to ensure strict adherence to CAMPED’s established finance, audit, and compliance standards. Assist in the preparation of the annual budget and participation in quarterly Estimate at Completion (EAC) assessments. Collaborate closely with regional and global People & Culture support hubs to facilitate the commissioning and contracting of external partners for People & Culture initiatives, ensuring full alignment with CAMPED frameworks and standards. Human Resource Information System (HRIS) – HiBob As a Human Resource Information System (HRIS), HiBob streamlines and enhances human resources operations by providing comprehensive tools for workforce management, employee engagement, and data-driven decision-making. It integrates key HR functions such as payroll administration, benefits enrollment, time and attendance tracking, and performance management into a unified platform. Designed to support organizations of various sizes, HiBob facilitates efficient HR processes, improves compliance with regulatory requirements, and fosters a more engaged and productive workforce. To guarantee the continuous maintenance, administration, and optimization of the HRIS, ensuring it aligns with both organizational and operational requirements. Serve as the primary HRIS liaison for the Zambia team, offering expert guidance and assistance to managers and employees regarding system utilization and operational features. Leverage HRIS data to drive strategic workforce planning, enhance decision-making processes, and strengthen reporting capabilities at both national and international levels. Maintain the integrity, completeness, and audit-readiness of HRIS records to facilitate robust data analytics and compliance processes. Elevate engagement with the HRIS by enabling teams and managers to independently manage and maintain their data with precision and efficiency. Case Management As the primary People & Culture lead for employee relations in Zambia, you will provide expert guidance and support to managers and team members on a range of workplace matters, including disciplinary actions, grievances, performance concerns, conduct issues, and capability assessments. Establish and maintain robust policies, procedures, and documentation standards for Resolution Services, with a focus on disciplinary and grievance-related issues. Ensure that all employee relations issues are handled in strict adherence to Zambian employment laws, regulatory obligations, and CAMPED’s established policies and standards. Offer counsel, direction, and assistance on employee relations matters as needed. Compliance and Employment Legislation Maintain current knowledge of employment laws, HR best practices, and evolving people management trends. Ensure all people-related policies, processes, and practices adhere to compliance standards, uphold ethical principles, and align with organizational requirements. Ensure accurate, secure, and compliant People Operations records by maintaining effective procedures aligned with data protection, audit, and regulatory standards. Recruitment and Talent Acquisition Facilitate the comprehensive end-to-end recruitment lifecycle across Zambia, with a focus on delivering a positive, equitable, and streamlined candidate journey. As the People & Culture lead, you will oversee all recruitment activities, collaborating closely with hiring managers to assess workforce requirements and devise strategic recruitment plans. Oversee recruitment operations using Team tailor, with responsibility for the meticulous tracking and administration of all job openings, candidate profiles, correspondence, and recruitment procedures. Leadership Proactively drive leadership by consistently evaluating and enhancing people processes, systems, and operational methodologies. Promote personal wellness while fostering a culture of wellbeing throughout the entire organization. Collaborative Working Collaborate effectively with the People and Culture teams in other entities to ensure the successful execution of People & Culture initiatives throughout Zambia. Play an active role within the Global People & Culture team by offering innovative ideas, delivering assistance, and thoughtfully questioning current methodologies to foster continuous improvement. Facilitate the efficient execution of the ongoing performance management process in Zambia, receiving support from specialist hubs as necessary. Remain up-to-date on all People & Culture strategies, programs, activities, and available resources to deliver prompt and precise guidance to employees and managers. People Partnering Collaborate with the Executive Director and the broader Zambia leadership team to devise and execute a People & Culture strategy that aligns with organizational priorities. Develop and implement a strategic People & Culture partnership model in Zambia, acting as the primary advisor to management on workforce-related matters. Collaborate with leadership to resolve key challenges and leverage opportunities, with a focus on organizational structure, employee engagement initiatives, and performance management frameworks. Enhance managers’ comprehension of their leadership duties regarding people management while fostering the cultivation of robust management skills. Deliver executive coaching to senior leaders while simultaneously fostering their development of coaching competencies and methodologies. Collaborate closely with senior management to design and execute strategic workforce plans that ensure talent acquisition and development are fully aligned with the organization’s overarching goals, expansion initiatives, and key operational objectives. Facilitate the annual budgeting and headcount planning processes, ensuring strategic alignment between workforce plans and financial goals. Safeguarding Collaborate closely with the Safeguarding Lead to integrate robust safeguarding protocols throughout the organization, facilitating effective policy enforcement, enhancing staff training, and ensuring the correct handling of safeguarding issues. Report any safeguarding concerns, allegations, or incidents through the designated channels without delay. Engage in ongoing safeguarding training and professional development initiatives to stay abreast of evolving best practices and compliance with organizational standards. Stay alert for any indications of abuse, harm, or neglect, and respond promptly in accordance with CAMPED’s safeguarding protocols. Please note that the duties and responsibilities specified in this role description are not exhaustive and may be subject to modification to align with the organization’s evolving requirements. As a forward-thinking and adaptable organization, CAMPED emphasizes the need for flexibility in roles to accommodate shifting priorities and strategic objectives. Person Specifications Essential Proven track record in leading or sustaining a high-performing People Operations team, coupled with expertise in delivering strategic HR business partnering support. A degree or professional qualification in Human Resources along with current expertise in employment law, People and Culture best practices, and evolving industry trends. Accomplished stakeholder engagement, communication, and negotiation abilities, demonstrated through the cultivation of reliable relationships at every organizational tier. Demonstrated expertise in handling intricate employee relations issues, coupled with a strong application of employment law, internal policies, and professional discretion. A strategic thinker who can effectively integrate People & Culture strategies with organizational priorities and business objectives. Analytical prowess and adept problem-solving abilities are essential, particularly in evaluating human resources data and leveraging those findings to inform strategic choices. Capable of autonomous work execution, adept at balancing competing priorities, and committed to achieving superior results across various initiatives. Desirable Earned a master’s degree in business administration, human resources, organizational development, or an equivalent discipline. Proven expertise in organizational development, encompassing key areas such as culture enhancement, change management, leadership development, and capability building. Professional Rewriting: Candidates should possess prior experience collaborating within international non-governmental organizations (NGOs) or other mission-oriented institutions. Proven track record of working extensively across Sub-Saharan Africa. CAMFED Values The post holder is expected to live the CAMFED values which are: We prioritize serving the girl as our primary client. Partner with the Community Be transparent and accountable People and Culture Guiding Principles We are seeking a dynamic leader to champion our core People and Culture Guiding Principles, ensuring they are deeply embedded across our organization. The ideal candidate will foster an inclusive workplace where collaboration, integrity, and innovation thrive. They will drive initiatives that align employee values with company mission, enhancing engagement and retention. Responsibilities include developing and implementing culture programs, measuring employee satisfaction, and addressing workplace challenges. The role requires strong interpersonal skills, strategic thinking, and a commitment to diversity, equity, and inclusion. A proven track record in people operations or organizational development is essential. Mirroring CAMFED’s Client Model People First Agile and Emergent Globally oriented/locally grounded Growth through learning Equality, Diversity, and Inclusion (EDI) initiatives at CAMPED are designed to foster a culture that values and celebrates the unique contributions of all individuals, regardless of background. We are committed to creating an environment where diversity in thought, experience, and perspective is embraced, ensuring that every person feels respected, supported, and empowered to thrive. Our efforts align with our mission to break the cycle of poverty through education by ensuring that our programs and practices are accessible and inclusive to all, particularly young women and girls in sub-Saharan Africa. CAMPED’s EDI strategy encompasses recruitment, training, and retention policies that promote fairness and opportunity for underrepresented groups, while also fostering partnerships with communities to challenge systemic barriers. By embedding these principles into our organizational culture, we aim to cultivate a workforce that mirrors the diversity of the communities we serve and drives meaningful, equitable change. CAMPED operates as an equal opportunity employer, fostering an inclusive workplace culture for every team member. We actively seek candidates from varied backgrounds, with a particular emphasis on individuals from underrepresented and marginalized communities. All official correspondence regarding job applications and interviews will be conducted solely via CAMPED’s designated communication channels. These channels are accessible through our official website. camfed.org CAMPED explicitly states that applicants are never obligated to pay recruitment-related fees or disclose sensitive personal or financial details. The organization maintains a strict zero-tolerance policy toward sexual exploitation, abuse, discrimination, and harassment in any capacity. To uphold these standards, all candidates must undergo a thorough verification process, encompassing background checks, reference verification, and credential validation. Application details: Applications must be submitted by September 7, 2026. Sharing valuable information enhances collaboration and fosters a sense of community. Kindly utilize the icons provided below to disseminate this content.

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