Account Management, Sales & Recovery Specialist

The role requires individuals skilled in account management, sales, and recovery operations. Candidates must demonstrate expertise in maintaining client relationships, driving revenue growth, and recovering outstanding balances. Responsibilities include overseeing account portfolios, identifying sales opportunities, and implementing recovery strategies to minimize financial losses. Strong communication, negotiation, and problem-solving abilities are essential for success in this position. Tugende West, East, and Central Uganda encompass a diverse range of administrative regions, each contributing uniquely to the country’s economic, social, and cultural landscape. The regions are characterized by distinct geographical features, varying climatic conditions, and a rich tapestry of ethnic communities, offering both challenges and opportunities in development, infrastructure, and service delivery. Professionals operating within these districts must possess adaptability, cultural awareness, and a deep understanding of local dynamics to effectively address community needs and foster sustainable growth. Professional Services provides strategic advisory and implementation support to clients, ensuring optimal utilization of our solutions. This role requires extensive experience in business analysis, project management, and client-facing engagements. Key responsibilities include conducting thorough needs assessments, developing customized implementation plans, and collaborating closely with cross-functional teams to drive successful project execution. Candidates must possess strong analytical skills, exceptional communication abilities, and a proven track record in delivering high-impact professional services. Sales and retail professionals ensure efficient business operations, deliver exceptional customer service, and manage accounting and finance functions to drive organizational success. They oversee sales strategies, maintain inventory accuracy, resolve customer inquiries, and prepare financial reports to support decision-making. Candidates must possess strong communication skills, analytical abilities, and proficiency in relevant software to excel in these roles. Responsibilities include analyzing market trends, optimizing sales performance, and ensuring compliance with financial regulations to enhance profitability and customer satisfaction. You will report directly to the Branch Executive. Applications will be accepted starting August 17th, 2026, with interviews conducted on a rolling basis until the position is filled. This role is based at any of Eugene’s locations across the West, East, and Central districts of Uganda. Eugene leverages asset financing, cutting-edge technology, and a client-focused approach to empower entrepreneurs in the informal sector, enabling them to achieve significant economic advancement. Central to Eugene’s offerings are asset finance solutions that encompass medical and life insurance, skill development programs, safety gear, and digital credit profiles, all paired with accessible funding options for small and medium-sized enterprises. Through fostering economic growth among clients and establishing verifiable digital records of their financial responsibility, Eugene is cultivating a sustainable ecosystem where micro, small, and medium enterprises can expand and prosper. Eugene addresses Africa’s credit gap for small businesses by empowering informal entrepreneurs to acquire income-generating assets, establish a verifiable digital credit history, and unlock future growth prospects through its innovative digital platform. This platform offers incentives such as discounts, smartphones, e-commerce access, and flexible credit lines. With a client base exceeding 70,000 and a dedicated workforce of hundreds, Eugene operates through branches in Uganda and Kenya to deliver essential services. About this position, the ideal candidate will join our team to deliver exceptional support for our clients. Responsibilities include acting as the primary point of contact, addressing inquiries, and resolving issues promptly. Additionally, the role requires maintaining accurate records, collaborating with cross-functional teams, and identifying opportunities to enhance service quality. A high school diploma or equivalent is required, along with 2 years of relevant experience. Strong communication skills, both written and verbal, are essential, as is proficiency with common office software and CRM systems. We are seeking a skilled Account Management Agent to oversee and nurture client relationships, ensuring high levels of satisfaction and retention. The ideal candidate will act as the primary point of

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