Account Sales, Management & Recovery Specialists

Responsabilités

We seek dynamic professionals to join our team in client relations, sales execution, and debt recovery operations. Ideal candidates will possess strong interpersonal abilities, a results-driven mindset, and the capacity to meet performance targets consistently. Responsibilities will include maintaining client portfolios, driving revenue growth through strategic outreach, and overseeing outstanding account recoveries with tact and efficiency. Proficiency in CRM tools, negotiation techniques, and regulatory compliance is essential for success in this role. Tugende West, East, and Central Uganda encompass diverse regions with distinct administrative and geographical characteristics, each playing a vital role in the nation’s development and cultural landscape. These districts collectively contribute to Uganda’s economic, social, and infrastructural progress, offering unique opportunities and challenges that shape their respective communities. Experienced professionals in the field of Professional Services are sought to deliver expert consultancy, implement tailored solutions, and foster client relationships. Candidates must possess exceptional problem-solving abilities, strong communication skills, and a proven track record in project management. The role requires in-depth knowledge of industry best practices, adaptability to evolving client needs, and the capacity to work collaboratively within cross-functional teams. Responsibilities include analyzing business challenges, designing strategic recommendations, and ensuring seamless execution of service delivery to achieve measurable outcomes for clients. Skilled professionals in sales and retail, business operations, customer service, and accounting and finance are sought after for this opportunity. The ideal candidates will demonstrate expertise in driving revenue growth, optimizing operational efficiency, managing financial records, and delivering exceptional customer experiences. Strong analytical abilities, strategic planning, and effective communication skills are essential for success in this dynamic role. Responsibilities include analyzing market trends, streamlining business processes, maintaining accurate financial documentation, and resolving customer inquiries with professionalism. Proficiency in relevant software and tools, along with a track record of achieving measurable results, will be key factors in the selection process. You will report directly to the Branch Executive, with the application window opening on August 17, 2026, and remaining open on a rolling basis as interviews are conducted. This role is available across all Eugene locations within Uganda’s West, East, and Central districts. Eugene empowers informal sector entrepreneurs to elevate their economic standing through asset finance, cutting-edge technology, and a client-focused approach. Its core asset finance solutions encompass medical and life insurance, professional training, safety equipment, and digital credit profiles—supplemented by accessible financing options tailored for small and medium-sized enterprises. By fostering economic growth among its clients and establishing verifiable digital records of their reliability, Eugene is cultivating a sustainable ecosystem where MSMEs can expand and prosper. Eugene is addressing the credit gap faced by small businesses in Africa by empowering informal entrepreneurs to acquire income-generating assets, establish a verified digital credit history, and unlock future growth prospects through its innovative digital platform. The platform offers a range of benefits, including discounts, smartphones, e-commerce opportunities, and access to on-demand credit lines. With a track record of financing over 70,000 clients and a dedicated workforce, Eugene operates across its branches in Uganda and Kenya, serving thousands of entrepreneurs. We are seeking a highly motivated individual to join our dynamic team in this pivotal position. The successful candidate will be responsible for overseeing key operational tasks, collaborating with cross-functional departments, and ensuring adherence to company policies and procedures. This role requires a minimum of five years of relevant experience in a similar capacity, along with a proven ability to manage multiple priorities in a fast-paced environment. Strong communication skills, both written and verbal, are essential, as is a keen attention to detail and a commitment to delivering exceptional results. The ideal candidate will possess a bachelor’s degree in a related field and demonstrate a track record of problem-solving and leadership in previous roles. Performs oversight of assigned client accounts to ensure optimal performance and adherence to service-level agreements. Responsible for addressing client inquiries and resolving issues promptly to maintain high levels of satisfaction. Requires a minimum of two years of experience in client services or a related field, along with strong interpersonal and communication abilities. Must demonstrate proficiency in CRM software and a solid understanding of account management principles. Additional duties include generating reports, tracking account metrics, and collaborating with cross-functional teams to drive continuous improvement. The ideal candidate will demonstrate an unwavering commitment to Eugene’s Core Values, which include maintaining the highest standards of integrity, fostering empathy in all interactions, adopting a solutions-oriented mindset, actively collaborating within a team environment, and continuously striving for personal and professional growth. Oversee and execute a range of critical duties, ensuring alignment with organizational objectives and operational standards. Lead initiatives that drive efficiency, innovation, and sustainable growth across key functions. Collaborate with cross-functional teams to implement strategic plans, monitor performance metrics, and deliver measurable results. Act as a liaison between departments to foster seamless communication and streamline workflows. Maintain compliance with industry regulations, internal policies, and best practices to uphold accountability and governance. Additionally, mentor team members, provide constructive feedback, and cultivate a culture of continuous improvement and professional development. We evaluate and enroll new customers by determining their eligibility, confirming the accuracy of provided information and documentation, performing necessary checks, and facilitating their acquisition in strict adherence to Eugene’s credit guidelines and established policies. Loan Management: Oversee customer loans across the entire loan lifecycle, including tracking repayment schedules, pursuing overdue payments, resolving customer inquiries, and escalating accounts at risk of default in a timely manner. Manage and oversee customer incidents—including accidents, illnesses, theft, and asset impoundment—while coordinating resolution efforts, supporting insurance claims, facilitating asset recovery, and ensuring all related processes are handled efficiently and in compliance with applicable policies.

• After-Sales & Customer Retention: Foster enduring customer relationships by proactively addressing evolving needs, soliciting feedback, and implementing strategies to enhance customer loyalty while uncovering potential upselling opportunities for additional offerings. Maintain precise and current customer records, systematically log all customer interactions and agreements within the CRM and approved systems, and uphold compliance with Eugene’s credit, documentation, and transparency standards. Qualifications and Skills Required: A Bachelor’s degree in accounting, finance, or a related field is required, with a minimum of 5 years of progressive accounting experience. Proficiency in GAAP standards and financial reporting is essential, along with strong analytical and problem-solving skills. Candidates must demonstrate expertise in ERP systems, particularly SAP or Oracle, and possess exceptional communication and interpersonal abilities. Experience with tax compliance, audit support, and budgeting is highly desirable. Proficiency in Microsoft Office Suite, especially Excel, is mandatory. Applicants are required to possess qualifications equivalent to at least an A’ Level or higher. With at least one year of hands-on experience in field-based roles, the ideal candidate will bring practical expertise to the position. With a minimum of one year’s background in loan administration and collections, candidates should possess relevant experience in these areas. Possesses strong communication abilities and excels in interpersonal interactions. Professional candidates should possess solid knowledge of lending products, financial services, and customer relationship management (CRM) software platforms. Personal Attributes and Abilities: Demonstrates exceptional ability to communicate clearly and build strong relationships with diverse stakeholders across various levels. Demonstrates exceptional ability in negotiation and problem resolution, with a proven track record of effectively navigating complex scenarios. Exhibits sharp analytical thinking to address challenges efficiently and develop innovative solutions. Demonstrated capacity to oversee a diverse portfolio of accounts while consistently achieving established performance objectives. Maintain a professional, courteous, and empathetic demeanor when interacting with clients. A highly motivated, results-focused, and meticulous professional who thrives in dynamic environments while maintaining precision and accuracy in all tasks. Demonstrates unwavering integrity and a steadfast dedication to upholding the highest ethical standards in all professional actions and decisions. Proficient in utilizing computer software and applications with a strong understanding of digital tools and systems. Competent in navigating various operating systems, including Windows and macOS, and adept at using productivity suites such as Microsoft Office and Google Workspace. Familiar with data management, internet research, and basic troubleshooting to ensure efficient workflow and problem resolution. Experienced Sales Agents are responsible for identifying prospective clients, fostering meaningful relationships, and driving revenue growth through strategic engagement. They must exhibit strong interpersonal skills, a results-driven mindset, and the ability to meet or exceed sales targets consistently. Key responsibilities include conducting market research, delivering persuasive presentations, negotiating contracts, and maintaining accurate records of sales activities. Candidates should possess a proven track record in sales, exceptional communication abilities, and proficiency in CRM software. A bachelor’s degree in business administration, marketing, or a related field is preferred, along with prior experience in a comparable role. The Sales Agent will spearhead customer acquisition initiatives, foster new business opportunities, and meet or exceed established sales quotas. In this role, you will proactively identify and cultivate prospective clients, articulate the value proposition of our offerings, transition leads into loyal customers, and cultivate enduring partnerships that fuel long-term business expansion. Oversee and execute essential duties to drive team and organizational success, including leading strategic initiatives, managing cross-functional projects, and ensuring alignment with company objectives. Develop and implement comprehensive processes to enhance productivity, streamline workflows, and foster a culture of continuous improvement. Collaborate closely with senior leadership to analyze performance metrics, identify growth opportunities, and recommend data-driven solutions. Act as a key liaison between departments, facilitating seamless communication and coordination to achieve shared goals. Monitor progress through regular evaluations, providing constructive feedback and coaching to team members to maximize their potential and maintain high performance standards.
• Customer Acquisition & Engagement: Proactively seek out and engage potential customers, fostering meaningful connections with current clients and influential community leaders to drive conversions and long-term loyalty.

Product Promotion: Clearly articulate Eugene’s offerings, including products, services, and credit/lease procedures, while delivering tailored solutions that address customer requirements. Develop and implement strategic sales initiatives to consistently surpass assigned targets while fostering demand for Eugene’s products. Lead Generation: Identify and cultivate new prospects by conducting in-person field visits, leveraging referrals and community outreach, expanding professional networks, executing targeted phone campaigns, organizing promotional events, and implementing strategic sales initiatives to drive business growth. Conduct engaging product presentations and demonstrations, address customer inquiries and concerns with professionalism, and diligently follow up on leads until successful conversion. Monitor customer needs, market trends, competitor activities, and potential opportunities in the designated territory, then provide strategic insights to enhance sales effectiveness.

• Branch & Community Activation: Collaborate with the Branch Executive, Account Managers, Marketing Team, and other branch personnel to execute initiatives that enhance product visibility and drive customer acquisition.
• Sales Reporting & CRM: Ensure meticulous documentation of leads, customer engagements, sales efforts, and conversion outcomes within the CRM, while generating accurate sales reports and projections in a timely manner.
• Market Development: Analyze market dynamics to uncover gaps and opportunities, while determining the precise support needed from branch or marketing teams to drive sales growth and enhance Eugene’s market positioning. Seeking a highly motivated professional with exceptional organizational and communication abilities to join our team. The ideal candidate will possess a minimum of three years of relevant experience in a similar role, along with proficiency in industry-standard software and tools. Strong problem-solving skills and the capacity to work independently or collaboratively are essential. A bachelor’s degree in a related field or equivalent practical experience is required. Additional desirable qualifications include project management certification, advanced technical skills, or fluency in multiple languages.
• Candidates must possess qualifications at the A-Level standard or higher. Applicants must possess prior work experience in sales, customer service, or a comparable professional domain. Proven ability to communicate effectively, negotiate successfully, and deliver compelling presentations. Results-oriented professional with a demonstrated ability to consistently achieve or surpass sales objectives. A proactive individual who demonstrates strong self-motivation and approaches tasks with an optimistic, solution-oriented mindset. Demonstrates strong interpersonal skills to foster meaningful connections and cultivate customer trust through consistent engagement and transparent communication. Proficiency in using computers and related software applications is essential for this role. Candidates should have a strong grasp of digital tools and be comfortable navigating various operating systems and productivity suites. Familiarity with spreadsheet, word processing, and communication platforms is particularly advantageous. Demonstrates exceptional proficiency in both verbal and written communication, along with the ability to foster strong interpersonal relationships. Recovery Agents are responsible for locating and retrieving delinquent or repossessed assets, ensuring compliance with legal and company guidelines throughout the process. They assess financial situations, develop recovery strategies, and liaise with clients, creditors, and relevant stakeholders to facilitate timely resolutions. Strong negotiation skills, attention to detail, and familiarity with debt collection regulations are essential. Additionally, agents must maintain accurate records, document all interactions, and adhere to ethical standards to mitigate disputes and operational risks. As a Recovery Agent, your primary responsibility will involve overseeing a variety of debt recovery cases, ensuring timely and efficient collection of outstanding debts. You will collaborate closely with clients to negotiate structured payment arrangements and resolve any disputes, all while strictly complying with industry regulations, company policies, and coordinating with the head office recovery team. This role plays a pivotal part in upholding positive customer relationships while simultaneously advancing Eugene’s financial objectives. Oversee a designated portfolio comprising delinquent accounts, with a focus on securing outstanding payments promptly, professionally, and efficiently. Issue demand notices for overdue accounts, pursue follow-up actions in accordance with Eugene’s established policies and procedures, and escalate recovery efforts as necessary. Facilitate the retrieval and impoundment of designated assets, meticulously documenting each recovered item, logging them into branch inventory, and maintaining real-time tracking to ensure accurate oversight. Engage with customers to establish and formalize feasible repayment schedules, diligently track compliance with these arrangements, and initiate corrective measures when clients fail to uphold their payment commitments. Professionally manage customer interactions, complaints, and disputes, ensuring efficient resolution while maintaining strong, positive customer relationships. Maintain precise and up-to-date records of all customer interactions, recovery actions, negotiations, and case progress within the CRM and approved systems. We collaborate closely with Branch Teams, Head Office Recovery, Legal, and other internal and external stakeholders to facilitate recovery actions, manage escalations, and resolve complex cases efficiently.

Portfolio Evaluation & Strategic Recommendations: Analyze customer payment histories and recovery performance to provide strategic guidance on non-performing leases or potential termination, ensuring alignment with Eugene’s established policies and procedures. Craft and deliver regular updates and reports that are both timely and precise, covering recovery cases, payment commitments, asset recovery efforts, and the overall performance of the portfolio. Provide assistance during judicial proceedings and legal processes as needed, including presence at hearings and preparation of pertinent documentation or clerical tasks, per the directives of a supervisor or designated legal counsel. Seeking a candidate with a Bachelor’s degree in a relevant field, complemented by at least three years of hands-on experience in the industry. Proficiency in [specific software/tools] and strong analytical abilities are essential. Excellent communication skills, both written and verbal, are required to collaborate effectively with cross-functional teams. Familiarity with [industry-specific regulations or standards] is a must, along with the capacity to manage multiple priorities in a fast-paced environment. Attention to detail and a proactive approach to problem-solving are highly valued traits. A minimum of a diploma or equivalent qualification is required for consideration. One year of experience in debt recovery, credit control, or a related field is strongly preferred. Skilled in articulating ideas clearly and fostering productive discussions, with a strong ability to negotiate advantageous outcomes. Proficient understanding of applicable debt recovery regulations and industry-leading methodologies is required. Proven proficiency in clear, concise communication—both in writing and speech—along with a demonstrated ability to negotiate successfully in professional settings.

• Demonstrates exceptional organizational capabilities and a keen eye for detail. Demonstrates the capacity to manage delicate matters with discretion and a high standard of professionalism. Skilled in utilizing Microsoft Office Suite or comparable applications with a high degree of efficiency. Capable of thriving in high-pressure environments while consistently achieving established objectives and deadlines. These positions are strictly commission-based, with no salary compensation.

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