Account Manager – Sales & Recovery Specialist

Responsabilités

Account Management, Sales, and Recovery Agents are responsible for cultivating and maintaining strong client relationships, driving revenue growth through strategic sales initiatives, and facilitating the recovery of overdue accounts. These roles require exceptional interpersonal skills, a results-driven mindset, and a deep understanding of customer needs to effectively negotiate solutions. Proficiency in CRM systems, data analysis, and a proven track record in sales or account management are essential for success. Additionally, agents must demonstrate adaptability in dynamic environments, strong problem-solving abilities, and a commitment to meeting performance targets. Tugende The western, eastern, and central regions of Uganda serve as the designated areas of coverage for this role. We seek a highly skilled Professional Services Consultant to deliver exceptional client solutions through strategic implementation and support. The ideal candidate will possess a minimum of three years of experience in a similar role, with a proven track record in project management, client engagement, and technical troubleshooting. Responsibilities include collaborating with cross-functional teams to customize solutions, providing ongoing training and guidance, and ensuring seamless integration of services. Strong communication skills and the ability to adapt to diverse client needs are essential. A bachelor’s degree in a relevant field or equivalent experience is required, along with proficiency in industry-specific tools and methodologies. The role demands a proactive approach, meticulous attention to detail, and a commitment to driving client success. Sales & Retail, Business Operations, Customer Service, and Accounting & Finance professionals are sought to join our dynamic team. Ideal candidates will possess a strong background in retail management, financial reporting, or customer relations, ensuring operational excellence and client satisfaction. Responsibilities include overseeing sales strategies, managing financial records, delivering exceptional service, and optimizing business processes. Proficiency in data analysis, inventory management, and team leadership is essential for driving growth and maintaining efficiency. Candidates should demonstrate adaptability, problem-solving skills, and a commitment to meeting organizational goals. Reporting to the Branch Executive, this role will be open for applications starting August 17, 2026, with interviews conducted on a rolling basis until the position is filled. The successful candidate will be based across Eugene’s operational locations in the Western, Eastern, and Central regions of Uganda. Eugene employs asset financing, technological solutions, and a customer-focused approach to empower informal sector entrepreneurs, significantly enhancing their economic prospects. Our core asset finance offerings encompass medical and life insurance, professional training, safety equipment, and digital credit profiles, alongside competitively priced financing options tailored for small and medium-sized enterprises. By fostering economic growth among clients and establishing verifiable digital records of their financial responsibility, Eugene is cultivating a sustainable ecosystem where micro, small, and medium enterprises can flourish and prosper. Eugene is addressing the credit disparity faced by small businesses in Africa by empowering informal entrepreneurs through three key avenues: acquiring income-generating assets, establishing a traceable digital credit history, and unlocking future growth prospects via the Eugene digital platform. This platform offers a range of benefits, including discounts, smartphones, e-commerce opportunities, and accessible credit lines on demand. With a portfolio of over 70,000 clients and a dedicated workforce of hundreds, Eugene operates across branches in Uganda and Kenya to deliver its services. The position involves collaborating with cross-functional teams to deliver strategic initiatives, ensuring alignment with organizational objectives. A deep understanding of [industry/field] and prior experience in similar roles are essential, along with the ability to analyze complex data and translate insights into actionable strategies. Key responsibilities include overseeing project execution, identifying process improvements, and fostering innovation to drive sustainable growth. Strong leadership, exceptional communication skills, and a proven track record of managing high-impact projects are required. Proficiency in relevant tools and technologies, as well as the capacity to mentor junior team members, are also critical to success in this role. The Account Management Agent is responsible for overseeing client accounts, ensuring satisfaction, and fostering long-term relationships. This role involves addressing inquiries, resolving issues promptly, and maintaining accurate records of interactions. Strong communication skills and proficiency in CRM software are essential, as is the ability to meet performance targets. Additionally, the position requires thorough knowledge of company policies and procedures to deliver consistent service. Collaboration with cross-functional teams may be necessary to address complex client needs effectively. The ideal candidate will demonstrate unwavering commitment to Eugene’s Core Values—Integrity, Empathy, a Solutions-Oriented mindset, Teamwork, and a dedication to Continuous Growth. Oversee and execute critical duties encompassing strategic planning, operational management, and team leadership to ensure organizational goals are met efficiently. Collaborate with cross-functional departments to drive project initiatives, optimize workflows, and enhance productivity. Develop and implement policies, procedures, and best practices to maintain compliance and uphold high standards of performance. Monitor key performance indicators to assess progress, identify areas for improvement, and implement corrective actions as needed. Serve as a primary liaison between senior management and staff to facilitate clear communication, alignment, and accountability. We evaluate and onboard prospective customers by confirming their eligibility, validating the accuracy of their information and documentation, performing necessary background checks, and facilitating customer acquisition in accordance with Eugene’s established credit policies and procedures.

Loan Management: Oversee customer loans across their entire lifecycle, ensuring timely repayments, pursuing outstanding balances, resolving client inquiries, and escalating accounts with delinquent payments as necessary. We oversee and facilitate the resolution of customer incidents—such as accidents, illnesses, theft, and vehicle impoundments—while assisting with insurance claims, asset recovery, and associated procedures. Maintain robust customer relationships by actively comprehending evolving needs, soliciting feedback, and fostering retention while uncovering opportunities to introduce additional products and services. Maintain meticulous and current customer records while documenting all interactions and agreements in the CRM and designated systems, ensuring full adherence to Eugene’s credit, documentation, and transparency standards. Seeking a motivated candidate with a Bachelor’s degree in Computer Science, Engineering, or a related field, along with 3+ years of experience in software development. Proficiency in programming languages such as Java, Python, or C++ is essential, along with strong problem-solving capabilities. Familiarity with web development frameworks, databases, and cloud services is highly advantageous. Excellent communication skills and the ability to collaborate effectively within a team are required. The role demands a detail-oriented professional capable of delivering high-quality solutions while adhering to project deadlines. Strong analytical skills and a passion for continuous learning are preferred. Applicants must possess qualifications at the Advanced Level (A’ Level) or higher. Requires a minimum of one year of hands-on experience in field-based roles. We seek candidates with a minimum of one year of professional experience in loan management and collections.

• Demonstrates exceptional proficiency in communication and interpersonal abilities.

Experience or knowledge of lending products, financial services, and customer relationship management (CRM) software is required. Seeking individuals who embody integrity, adaptability, and strong interpersonal skills to thrive in a dynamic work environment. The ideal candidate must demonstrate exceptional problem-solving capabilities, meticulous attention to detail, and the ability to collaborate effectively within cross-functional teams. Proficiency in time management, organizational skills, and a commitment to continuous professional development are essential. Candidates should exhibit a proactive mindset, resilience under pressure, and a dedication to delivering high-quality results while maintaining a customer-centric approach. Proven ability to communicate effectively and build strong relationships with diverse stakeholders across various levels. Demonstrates exceptional proficiency in negotiation and adept problem-solving capabilities, enabling effective resolution of complex issues. Proven capability to oversee several accounts concurrently while consistently achieving predetermined objectives. A professional, courteous, and empathetic demeanor when engaging with clients is essential. A highly motivated and results-oriented professional who thrives in dynamic environments by setting and achieving ambitious goals with precision and meticulous attention to detail. Uncompromising integrity and steadfast adherence to ethical principles are essential qualities for this role. Candidates must demonstrate an unwavering dedication to maintaining the highest standards of honesty and professional conduct. A strong proficiency in computer applications and systems is required. Responsible for identifying and pursuing new business opportunities, sales agents are tasked with building and maintaining strong client relationships to drive revenue growth. They conduct market research to understand customer needs and competitor activities, ensuring informed decision-making. Key responsibilities include presenting product offerings, negotiating terms, and closing deals to meet or exceed sales targets. Proficiency in CRM software and Microsoft Office Suite is essential, along with excellent communication and negotiation skills. Successful candidates typically possess a proven track record in sales, preferably within the industry, and demonstrate resilience and adaptability in dynamic market conditions. The Sales Agent will focus on expanding the customer base, cultivating new business opportunities, and meeting established sales objectives. This role involves proactively sourcing and interacting with potential clients, clearly articulating the benefits of the company’s offerings, transforming leads into loyal customers, and fostering enduring connections that contribute to sustained organizational expansion. Oversee a diverse range of critical tasks, including strategic planning, team leadership, and operational execution to ensure organizational objectives are met efficiently. Develop and implement policies, procedures, and performance metrics to enhance productivity and accountability. Collaborate with cross-functional departments to align resources, resolve conflicts, and foster a collaborative work environment. Monitor project progress, analyze key performance indicators, and provide data-driven recommendations to senior management for informed decision-making. Ensure compliance with industry regulations, ethical standards, and company policies while maintaining a focus on continuous improvement and innovation.

• Lead identification, engagement, and conversion of prospective customers, alongside fostering robust relationships with current clients and key community stakeholders.
• Clearly articulate the features, benefits, and operational details of Eugene’s products, services, and credit/lease processes, ensuring solutions are tailored to meet each customer’s specific requirements. Develop and implement strategic sales initiatives to ensure consistent attainment or surpassing of predefined targets while fostering robust demand for Eugene’s product offerings. Our role encompasses the development of innovative strategies to cultivate fresh leads through a variety of channels, including in-person field visits, strategic referrals, active community engagement, professional networking, targeted phone outreach, and dynamic sales initiatives. Conduct product presentations and demonstrations, effectively address customer inquiries, resolve any concerns, and pursue leads diligently until they are converted into sales.
• Customer Needs & Market Intelligence: Track evolving customer preferences, emerging market trends, competitor strategies, and potential opportunities in the designated region, then communicate findings to enhance sales effectiveness. Collaborate with the Branch Executive, Account Managers, Marketing Team, and other branch personnel to execute initiatives that enhance product visibility and attract new customers. Maintain precise documentation of leads, customer engagements, sales operations, and conversion metrics within the CRM system, while also generating up-to-date sales reports and projections.

Autres informations

• Ongoing Market Expansion: Analyze market dynamics to uncover underserved segments, emerging opportunities, and tailored support needs from branch or marketing teams, with the aim of driving sales growth and reinforcing Eugene’s market position.
• Bachelor’s degree in Computer Science, Engineering, or a related field required; advanced degree preferred.

Expérience

• Minimum 5 years of experience in software development, with proficiency in Python, Java, or C++.
• Experience with cloud platforms (AWS, Azure, or Google Cloud) and containerization technologies (Docker, Kubernetes).
• Strong understanding of data structures, algorithms, and system design principles.
• Proven ability to lead technical projects, mentor junior developers, and collaborate across teams.
• Excellent problem-solving skills and a commitment to writing clean, maintainable code.
• Familiarity with DevOps practices, CI/CD pipelines, and Agile methodologies.
• Strong communication skills for explaining technical concepts to non-technical stakeholders. A minimum of an A-level qualification or equivalent is required for this position. Individuals with prior exposure in sales, customer service, or closely aligned sectors are strongly encouraged to apply.
• Exceptional verbal and written communication abilities, adept at negotiation, and skilled in delivering compelling presentations. Goal-oriented professional with a demonstrated history of consistently achieving or surpassing sales objectives. A proactive individual who demonstrates a positive outlook and an intrinsic drive to achieve goals. Demonstrates strong interpersonal skills to cultivate meaningful relationships and foster customer confidence. Proficient in utilizing a range of computer applications and software systems is essential.
• Strong ability to convey ideas clearly and collaborate effectively with diverse teams. Experienced recovery agents are tasked with locating and reclaiming assets, such as vehicles or equipment, from individuals who have defaulted on financial obligations. This role demands strong interpersonal and negotiation skills to manage sensitive situations while ensuring compliance with legal frameworks. Responsibilities include assessing delinquent accounts, coordinating with relevant stakeholders, and documenting recovery efforts meticulously. Proficiency in data analysis tools is essential to track performance metrics and optimize recovery strategies. Candidates must possess a valid driver’s license, a clean driving record, and the ability to work flexible hours, including evenings and weekends. Familiarity with industry regulations and ethical standards is required to maintain professionalism throughout interactions. As a Recovery Agent, your primary responsibility will involve overseeing a variety of debt recovery cases to ensure outstanding balances are collected promptly and effectively. You will collaborate closely with clients to negotiate customized payment arrangements and address any discrepancies, all while complying with industry standards and internal company policies. Additionally, you will maintain regular communication with the head office recovery team to align strategies and streamline processes. This role plays a vital part in preserving strong customer relationships while driving the achievement of Eugene’s financial objectives. Manage a designated portfolio comprising delinquent accounts and facilitate the prompt, courteous, and efficient recovery of outstanding payments. Issue demand notices, diligently follow up on overdue accounts, and implement appropriate recovery measures in strict adherence to Eugene’s established policies and procedures. Facilitate the recovery and impoundment of designated assets while ensuring all recovered items are accurately documented, entered into branch inventory, and monitored in real time. Engage with customers to finalize mutually agreeable repayment schedules, ensure strict compliance with established payment arrangements, and implement necessary measures if payment obligations are not fulfilled. Handle customer interactions, complaints, and disputes with professionalism, ensuring effective resolution while maintaining and enhancing positive customer relationships. Maintain precise and up-to-date documentation of all customer interactions, recovery actions, negotiations, and case progress within the CRM and other approved platforms. Collaborate effectively with Branch Teams, Head Office Recovery, Legal, and other relevant internal and external stakeholders to manage escalations and facilitate the resolution of complex cases. Conduct a thorough assessment of customer payment histories and recovery advancements, then propose strategic recommendations regarding unproductive leases or potential termination, ensuring full alignment with Eugene’s established policies and guidelines. Prepare comprehensive and timely updates and reports detailing recovery cases, payment commitments, asset recovery efforts, and overall portfolio performance with accuracy and precision. Provide assistance to court and legal proceedings as needed, which may involve attending hearings and preparing or organizing documentation and clerical tasks under the direction of the supervisor or designated legal counsel. Bachelor’s degree in Accounting, Finance, or a related field required; CPA or CMA certification is desired. Minimum of five years of progressive accounting experience, with at least three years in a supervisory role, is essential. Proficiency in GAAP and strong technical skills in ERP systems, including SAP or Oracle, are mandatory. Excellent analytical abilities, keen attention to detail, and outstanding communication skills are critical. Ability to manage multiple priorities in a fast-paced environment while adhering to strict deadlines is necessary. Experience with financial reporting, budgeting, and internal controls is preferred. A diploma or higher qualification is required for this position. Preferred candidates will have at least one year of experience in debt recovery, credit control, or a closely related field. Proven ability to communicate clearly and persuasively, coupled with strong negotiation expertise to achieve mutually beneficial outcomes. Proficient understanding of applicable debt recovery regulations and industry-leading methodologies is necessary. Able to articulate ideas clearly and persuasively in both written and spoken formats, with a proven aptitude for reaching mutually beneficial agreements through negotiation.
• Possesses exceptional organizational abilities along with a keen eye for detail. Demonstrates discretion and professionalism when navigating sensitive matters with poise and tact. Skilled in leveraging Microsoft Office applications or comparable software suites to enhance productivity and streamline workflows. Demonstrates resilience and adaptability in high-pressure environments while consistently achieving established goals and deadlines. Please be aware that these agent positions are entirely commission-based and do not include a salary structure.

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