Sales Recovery and Customer Acquisition Representative

Sales and Recovery Agents are responsible for pursuing outstanding debts, negotiating repayment plans, and recovering funds from delinquent accounts through professional and ethical communication. They must adhere to company policies and regulatory guidelines while maintaining a high level of customer service. The role requires strong interpersonal skills, persistence, and the ability to handle objections effectively. Additionally, agents should be proficient in using CRM systems to document interactions and track account statuses. Understanding of debt collection laws and compliance standards is essential to ensure legal and ethical practices.

Tugende Rubaga, Male, Jinja, and Minyan are key locations where the candidate will be required to operate, demonstrating flexibility in travel and adaptability to diverse working environments. The role involves frequent movement between these areas, ensuring seamless service delivery and client engagement across multiple regions.

Professional Services professionals deliver strategic guidance and solutions to clients, driving value and fostering long-term relationships. With expertise in industry best practices, they assess client needs, design tailored approaches, and implement effective strategies to achieve measurable outcomes. Collaborating cross-functionally, they ensure seamless execution while maintaining high standards of quality and client satisfaction. Strong analytical skills, problem-solving abilities, and exceptional communication are essential for success in this role, along with a commitment to continuous learning and adaptability in a dynamic environment.

Sales professionals, retail associates, and business operations specialists are responsible for delivering outstanding customer service, driving sales performance, and ensuring smooth operational workflows. They manage customer inquiries, process transactions, and maintain product displays to enhance the shopping experience. Additionally, they collaborate with cross-functional teams to meet sales targets, optimize inventory levels, and uphold company standards. Strong communication, problem-solving, and organizational skills are essential, along with the ability to work efficiently in a fast-paced environment. Proficiency in point-of-sale systems and basic data entry may be required.

We are currently seeking candidates for the positions of Sales and Recovery Agents, who will report directly to the Branch Executive. Applications for these roles will be accepted from 3rd August until the closing date of 30th August 2026. The designated duty locations for Sales Agents are Rubaga and Male, while Recovery Agents will be stationed in Jinja and Minyan.

Eugene leverages asset financing, technological innovation, and a client-focused approach to empower entrepreneurs in the informal sector, enabling them to achieve significant economic advancement. Our core asset finance solutions encompass medical and life insurance, professional development initiatives, safety gear, and digital credit histories—all paired with accessible financing options tailored for small and medium-sized enterprises (SMEs). Through fostering economic growth and establishing verifiable digital records of reliability, we cultivate a sustainable ecosystem that supports the expansion and prosperity of micro, small, and medium-sized enterprises (MSMEs).

Eugene is addressing the credit disparity faced by small businesses in Africa by empowering informal entrepreneurs to acquire income-generating assets, establish a reliable digital credit history, and gain access to future growth prospects through its innovative digital platform. This platform offers a range of benefits, including discounts, smartphones, e-commerce opportunities, and flexible credit lines. With a track record of financing over 70,000 clients and a dedicated workforce of hundreds of employees, Eugene operates across branches in Uganda and Kenya to serve its expanding clientele.

As a Sales Agent, you will be instrumental in revenue generation and cultivating meaningful client relationships. Your core duties will include actively promoting and selling our products and services to both prospective and current customers, uncovering sales prospects, and consistently meeting targets to support our organizational expansion. Key Responsibilities include overseeing and managing daily operations to ensure efficiency and alignment with organizational goals. This role involves coordinating teams, delegating tasks, and monitoring progress to achieve desired outcomes. Additionally, it requires analyzing performance data, identifying areas for improvement, and implementing strategic solutions to enhance productivity. Collaboration with cross-functional departments is essential to foster a cohesive work environment and drive collective success.

Sales Strategy and Execution: Formulate and execute strategic initiatives to consistently achieve or surpass sales targets, in collaboration with the branch executive, account managers, and other branch personnel to enhance demand for Eugene’s offerings.

Customer Engagement: Forge and nurture enduring connections with new and existing clients by leveraging clear communication and promptly addressing their concerns. Cultivate robust relationships with clients and community leaders to gain insight into their financial requirements, enabling the recommendation of customized solutions. Demonstrate a comprehensive understanding of the company’s products and services, along with expertise in the sales and credit processes required to secure lease agreements for prospective clients. As the Lead Generation Specialist, your core responsibility will involve proactively identifying and cultivating new business opportunities by leveraging strategic networking, active participation in community engagements, targeted outreach calls, attendance at industry events, and educational initiatives designed to inform both the community and potential clients about Eugene’s comprehensive range of services. Stay abreast of evolving market dynamics, competitor movements, and shifting customer preferences within the designated territory, modifying sales approaches as needed to maintain a competitive edge. Collaborate closely with the Marketing team to conduct comprehensive market research, including benchmarking and trend analysis, with the shared objective of enhancing Eugene’s sales outcomes. Maintain precise documentation of sales activities, customer engagements, and projections through CRM software. Compile and present periodic sales reports and forecasts to branch executives and senior management upon request. Collaborate closely with branch leadership, account managers, and other team members to execute initiatives designed to enhance customer demand for Eugene’s offerings. Work collaboratively with the marketing team to craft and implement tailored strategies designed to effectively engage and attract prospective clients within the local community. Identify and present targeted opportunities to the branch executive, proposing strategic solutions designed to enhance sales performance.

Qualifications and Skills: Bachelor’s degree in Computer Science, Engineering, or a related field is required, along with a minimum of five years of hands-on experience in software development. Proficiency in programming languages such as Python, Java, or C++ is essential, along with expertise in database management, cloud computing, and DevOps practices. Strong problem-solving abilities and analytical thinking are critical, as well as excellent communication skills for collaborating with cross-functional teams. Familiarity with Agile/Scrum methodologies and version control systems is also necessary. Candidates should demonstrate a commitment to continuous learning and adaptability in a fast-paced environment.

Experience: Adept at customer relations, with prior experience in sales or other relevant fields. Minimum of a RACE credential or its equivalent. Demonstrates exceptional proficiency in verbal and written communication, adept at negotiating complex agreements, and capable of delivering compelling presentations to diverse audiences with clarity and impact. Goal-oriented professional with a demonstrated history of consistently attaining or surpassing sales objectives. Demonstrates strong self-motivation, maintaining an optimistic and proactive approach in all tasks. Exhibits a resilient mindset capable of overcoming challenges with enthusiasm and determination. Possesses strong interpersonal skills, enabling the creation of authentic connections and fostering trust with clients. Demonstrates an aptitude for cultivating meaningful relationships to enhance customer engagement and satisfaction. Proficient in utilizing Microsoft Office Suite, including MS Word and MS Excel, among other applications. Demonstrates outstanding communication and interpersonal abilities.

We offer a comprehensive compensation package that includes a highly competitive, performance-driven commission structure. Interested candidates who satisfy the outlined qualifications are encouraged to submit their applications by accessing the provided link.

As a Recovery Agent, your primary responsibility will involve overseeing various debt recovery cases, ensuring timely and efficient collection of outstanding balances. You will collaborate closely with clients to negotiate payment arrangements and resolve disputes, all while strictly complying with industry regulations and company policies, as well as coordinating with the head office recovery team. This role plays a pivotal part in sustaining positive customer relationships while driving the achievement of Eugene’s financial objectives. The ideal candidate will demonstrate a strong commitment to Eugene’s Core Values—Integrity, Empathy, Solutions-Oriented Thinking, Teamwork, and Continuous Growth—by embodying these principles in every aspect of their work and professional interactions.

Oversee a curated caseload of assigned accounts with a focus on expediting the recovery of outstanding debts while maintaining the highest standards of professionalism and efficiency. Issue demand notices to clients with overdue balances to prompt timely payment resolution. Responsibly seize and secure all designated assets while providing continuous updates on the status of their impoundment. Submit routine status reports and progress updates regarding recovery cases to stakeholders on a consistent basis. We maintain regular communication with internal departments and external partners—including legal teams and headquarters recovery units—to streamline debt recovery processes and address escalations promptly. Maintain precise and up-to-date records of all communications while addressing customer complaints or disputes with professionalism and efficiency. Oversee payment schedules to verify compliance and initiate corrective measures when payments are not received, following established procedures. Evaluate the client’s payment history and provide strategic recommendations to expedite recovery, while ensuring strict adherence to established asset recovery protocols.

Preferred candidates will have prior experience in debt recovery, credit control, or a closely related field. Proven ability to communicate clearly and persuasively, along with strong negotiation capabilities to achieve mutually beneficial outcomes. Possesses a comprehensive understanding of applicable debt recovery legislation and industry best practices.

Required Skills: Exceptional written and verbal communication abilities, coupled with adept negotiation skills. Demonstrates exceptional discretion and composure when addressing delicate or confidential matters. Demonstrates strong proficiency in utilizing Microsoft Office Suite or equivalent software applications. We offer a highly competitive compensation package featuring a lucrative, performance-driven commission structure.

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