Account Management, Sales, and Customer Retention Specialist

Responsabilités

We are seeking individuals for roles focused on Account Management, Sales, and Recovery to drive customer engagement, foster business growth, and ensure financial stability. These positions require strong interpersonal skills to build and maintain client relationships, along with a proactive approach to identifying opportunities and resolving issues. Responsibilities include managing client portfolios, executing sales strategies, and recovering overdue accounts through effective negotiation and communication. Ideal candidates will have prior experience in customer-facing roles, a results-driven mindset, and the ability to work independently while collaborating across teams. Proficiency in CRM tools and a solid understanding of sales and debt recovery processes are essential. Tugende seeks a dynamic and detail-oriented Accountant to oversee financial operations, ensuring accuracy in financial reporting and compliance with applicable regulations. The successful candidate will maintain general ledger accounts, reconcile bank statements, and prepare monthly, quarterly, and annual financial statements in accordance with IFRS standards. Proficiency in ERP systems and advanced Excel skills are essential, along with strong analytical abilities to interpret financial data and provide strategic insights. A bachelor’s degree in Accounting, Finance, or a related field is required, with at least 3 years of relevant experience in a similar role. Exceptional organizational and communication skills are necessary to collaborate effectively with cross-functional teams and senior management. The western, eastern, and central regions of Uganda comprise the geographic scope of this initiative. We are seeking a highly skilled Professional Services Specialist to deliver exceptional client solutions and drive customer success. The ideal candidate will possess a proven track record in consulting, implementation, and support, with expertise in aligning technology solutions to business objectives. A bachelor’s degree in a relevant field is required, along with at least three years of experience in a professional services role. Strong communication skills, problem-solving abilities, and a customer-centric approach are essential. Responsibilities include managing client engagements, conducting needs assessments, developing tailored solutions, and ensuring smooth project execution. The ability to collaborate cross-functionally and adapt to evolving client needs is critical. Proficiency in industry-specific tools and methodologies is a plus. This role offers opportunities to work with diverse clients and contribute to high-impact projects. Sales and retail, business operations, customer service, and accounting and finance professionals are sought for this role, which demands expertise across multiple domains. The position requires a strong background in sales strategies and retail management, alongside operational efficiency and process optimization skills. Exceptional customer service capabilities are essential to ensure client satisfaction and retention, while a solid foundation in accounting and finance principles is necessary for accurate financial reporting and analysis. Candidates must demonstrate proficiency in each area to drive business growth and maintain operational excellence. The position reports directly to the Branch Executive, with applications commencing on August 17, 2026, and no fixed closing date—interviews will be scheduled on a rolling basis. This opportunity is available across all Eugene locations in the western, eastern, and central districts of Uganda. Tugende empowers informal sector entrepreneurs to elevate their economic prospects through asset finance, cutting-edge technology, and a customer-focused approach. Its core asset finance solutions encompass medical and life insurance, targeted training, essential safety equipment, and digital credit profiles—alongside accessible financing options for small and medium-sized enterprises (SMEs). By fostering clients’ financial growth and establishing verifiable digital records of accountability, Tugende cultivates a sustainable ecosystem where micro, small, and medium enterprises (MSMEs) can expand and prosper. Eugene addresses the credit disparity affecting small businesses in Africa by empowering informal entrepreneurs to acquire income-generating assets, establish a verified digital credit history, and unlock future growth prospects via the Eugene digital platform. The platform provides clients with discounts, smartphones, e-commerce access, and flexible credit lines. With a portfolio of over 70,000 financed clients and a dedicated workforce, Eugene operates through branches in Uganda and Kenya to serve its expanding customer base. We are seeking a highly motivated professional to join our team in this pivotal role. The ideal candidate will possess a proven track record of success in a similar capacity, demonstrating exceptional skills and expertise relevant to the position. Key responsibilities include [insert responsibilities], alongside ensuring all tasks are completed efficiently and to the highest standards. The role demands strong analytical abilities, meticulous attention to detail, and the capacity to work both independently and collaboratively within a dynamic team environment. Additionally, the candidate must meet the specified requirements, which include [insert requirements], to effectively contribute to our organization’s goals and objectives. We are seeking a detail-oriented individual to excel as an Account Management Agent, responsible for nurturing client relationships and ensuring their needs are met efficiently. The ideal candidate will oversee ongoing accounts, address inquiries promptly, and resolve any issues to maintain high levels of customer satisfaction. Strong communication and organizational skills are essential, along with the ability to multitask in a fast-paced environment. Proficiency in CRM software and a proven track record in account management or a related field are required. This role demands adaptability, problem-solving capabilities, and a commitment to delivering exceptional service. The ideal candidate must embody and champion Eugene’s Core Values—Integrity, Empathy, a Solutions-Oriented mindset, Teamwork, and a Commitment to Continuous Growth—at all times. Oversee a range of critical duties encompassing strategic planning, operational execution, and team leadership to ensure alignment with organizational objectives. Develop and implement policies, procedures, and best practices to enhance efficiency, compliance, and performance across departments. Collaborate with senior management to establish long-term goals, allocate resources effectively, and drive sustainable growth. Monitor key performance indicators (KPIs) to evaluate progress, identify areas for improvement, and implement corrective actions as needed. Foster a culture of accountability, innovation, and continuous improvement while maintaining strong stakeholder relationships and communication channels. Represent the organization in external engagements, including partnerships, negotiations, and industry events, to uphold its reputation and expand its influence. Ensure adherence to legal and regulatory requirements, ethical standards, and corporate governance principles to mitigate risks and safeguard organizational integrity. Vet and onboard prospective customers by evaluating eligibility, confirming information and documentation, performing necessary checks, and facilitating customer acquisition in accordance with Eugene’s credit policies and requirements.

Loan Management: Oversee customer loans across the entire loan lifecycle, ensuring timely repayments, proactively following up on overdue balances, resolving customer inquiries, and escalating delinquent accounts as needed. Manage and coordinate customer incidents, including accidents, sickness, theft, and asset impoundment, while providing support for insurance claims, asset recovery, and related procedures. Maintain robust customer relationships and ensure high retention by proactively understanding shifting customer needs, collecting feedback, and identifying opportunities to introduce additional products and services. Maintain precise and current customer records, meticulously document every customer interaction and agreement within the CRM and approved systems, and uphold compliance with Eugene’s credit, documentation, and transparency standards. Qualifications and Skills: Applicants must possess a bachelor’s degree in a relevant field, such as computer science, engineering, or mathematics, along with a minimum of three years of professional experience in a related role. Proficiency in programming languages like Python, Java, or C++ is essential, as is experience with software development methodologies and tools. Strong problem-solving abilities and excellent communication skills are also required. Additionally, familiarity with data structures, algorithms, and database management systems is preferred. Candidates should demonstrate a capacity for teamwork and adaptability in dynamic work environments. A minimum of two A-Levels or equivalent qualifications is required. With at least one year of hands-on, field-based experience, the ideal candidate will bring practical expertise to the role. Requires a minimum of one year of hands-on experience in loan administration and collections.

Demonstrates exceptional verbal and written communication abilities, along with strong interpersonal competencies. Professionals should possess solid experience with lending solutions, financial service platforms, and customer relationship management technologies. Highly proficient in synthesizing complex information, adapting readily to evolving circumstances, and maintaining composure under pressure. Exhibits exceptional analytical reasoning and problem-solving capabilities, coupled with a natural aptitude for collaboration and client relations. Demonstrates strong written and verbal communication skills, ensuring clarity and precision in all professional interactions. Possesses a keen eye for detail and a commitment to delivering high-quality, accurate results in a timely manner. Exceptional verbal and written communication abilities are essential for effectively collaborating with diverse stakeholders.

• Exceptional proficiency in negotiation and problem resolution, coupled with a proven ability to analyze complex situations and devise effective solutions. Accomplishes the ability to oversee several accounts concurrently while consistently achieving established objectives. Maintain a polished, courteous, and empathetic demeanor when engaging with clients. A proactive, results-focused professional driven by ambition and precision, excels in dynamic environments that demand both initiative and meticulousness. Demonstrates unwavering integrity and a steadfast dedication to upholding the highest ethical standards at all times. Proficient in utilizing a variety of software applications and digital tools, with a strong command of computer systems and technology. We are seeking dynamic Sales Agents to join our team, responsible for driving revenue growth through strategic client engagement and effective deal closures. Candidates must possess a proven track record in sales, exceptional communication skills, and the ability to meet or exceed targets consistently. Duties include prospecting leads, conducting client meetings, negotiating terms, and maintaining strong customer relationships to ensure long-term business success. A minimum of two years of experience in a sales-driven environment is required, along with proficiency in CRM software and a results-oriented mindset. The ideal candidate will thrive in a fast-paced, collaborative setting while demonstrating resilience and adaptability in a competitive market. The Sales Agent will focus on expanding the customer base, securing new business opportunities, and meeting predefined sales objectives. Your role will involve proactively identifying and reaching out to potential clients, clearly presenting the company’s offerings, converting leads into loyal customers, and fostering enduring partnerships that contribute to sustained organizational growth. Oversee a comprehensive range of duties that include, but are not limited to, managing daily operations, leading cross-functional teams, and ensuring adherence to company policies and industry regulations. Develop and implement strategic initiatives to enhance productivity, streamline processes, and drive organizational growth. Collaborate with senior leadership to align departmental objectives with broader business goals, fostering a culture of accountability and innovation. Monitor key performance indicators, analyze operational data, and present actionable insights to optimize efficiency and profitability. Serve as the primary point of

[Click the Apply button below to apply, and Create my CV to build a CV tailored to this offer, professionally]