Account Sales, Retention, and Recovery Specialist

Responsabilités

Experienced professionals in account management, sales, and recovery roles are sought to oversee client relationships, drive revenue growth, and facilitate debt resolution. These individuals must demonstrate strong interpersonal skills, a results-driven mindset, and the ability to navigate complex financial scenarios with professionalism and efficiency. Responsibilities include maintaining client accounts, identifying upselling opportunities, negotiating payment plans, and ensuring compliance with regulatory standards. Proficiency in CRM systems, data analysis, and persuasive communication is essential, along with a commitment to achieving targets while upholding ethical business practices. Tugende The western, eastern, and central regions of Uganda encompass a diverse range of administrative divisions, each contributing uniquely to the country’s cultural, economic, and geographical landscape. These districts collectively form integral parts of Uganda’s administrative framework, playing a vital role in local governance, service delivery, and community development. The regions are characterized by distinct demographic compositions, economic activities, and infrastructural developments, reflecting the nation’s varied terrain and developmental priorities. Collaboration across these districts is essential to fostering national cohesion, addressing regional disparities, and advancing sustainable progress throughout the country. Professional Services offers a dynamic, client-focused environment where technical expertise meets strategic problem-solving. Collaborating closely with clients, the team delivers tailored solutions to address complex business challenges, ensuring alignment with organizational objectives. Candidates should possess strong analytical skills, proficiency in relevant technologies, and the ability to communicate effectively with stakeholders at all levels. Responsibilities include designing and implementing customized service solutions, conducting thorough assessments to identify client needs, and providing ongoing support to enhance operational efficiency. A commitment to continuous learning and adaptability in a fast-paced setting is essential for success in this role. Sales professionals oversee business operations, ensuring seamless retail execution while maintaining exceptional customer service standards. In accounting and finance capacities, they manage financial records, analyze revenue trends, and optimize fiscal strategies to support organizational growth. This role demands proficiency in sales management, operational logistics, client relations, and financial reporting, with a keen eye for detail and a commitment to driving profitability. Reporting to the Branch Executive, this position will remain open for applications starting 17th August 2026, with interviews conducted on a continuous basis until filled. The role may be based at any of Eugene’s operational sites across the Western, Eastern, and Central regions of Uganda. Eugene employs asset finance, technology, and a customer-focused approach to empower entrepreneurs in the informal sector, significantly enhancing their economic prospects. Its core asset finance solutions feature medical and life insurance coverage, professional development programs, safety equipment provisions, and digital credit histories, supplemented by affordable financing options for small and medium-sized enterprises (SMEs). Through fostering economic growth among clients and establishing verifiable digital records of their financial responsibility, Eugene is cultivating a sustainable ecosystem that enables micro, small, and medium enterprises (MSMEs) to flourish and expand over time. Eugene is addressing the credit gap for small businesses across Africa by empowering informal entrepreneurs to acquire income-generating assets, establish verifiable digital credit histories, and unlock future growth prospects through its innovative digital platform. The platform offers a range of benefits, including discounts, smartphones, e-commerce opportunities, and flexible credit lines. With a track record of financing over 70,000 clients and a dedicated workforce of hundreds, Eugene serves entrepreneurs through its extensive branch network spanning Uganda and Kenya. We are seeking a highly motivated professional to join our team in this dynamic role. The ideal candidate will possess a strong background in [specific field or industry], with demonstrated expertise in [key responsibilities or skills]. Responsibilities include leading strategic initiatives, collaborating with cross-functional teams, and ensuring alignment with organizational goals. The position requires exceptional analytical abilities, effective communication skills, and a proven track record of delivering measurable results. Additionally, the role demands adaptability, problem-solving acumen, and a commitment to fostering innovation within the company. Responsible for overseeing client accounts, ensuring satisfaction, and fostering long-term relationships. Duties include addressing client inquiries, resolving issues promptly, and delivering tailored solutions to meet their needs. Requires strong communication skills, problem-solving abilities, and a proactive approach to account maintenance. Familiarity with CRM systems and prior experience in client-facing roles are preferred. The ideal candidate will embody and champion Eugene’s Core Values, including: Integrity, Empathy, a Solutions-Oriented mindset, Teamwork, and a Commitment to Continuous Growth. Oversee and execute a diverse range of critical duties, ensuring alignment with organizational objectives and industry standards. Develop, implement, and monitor strategic initiatives to enhance operational efficiency and drive sustainable growth. Collaborate with cross-functional teams to identify opportunities for improvement, streamline processes, and optimize resource allocation. Prepare comprehensive reports, analyze performance metrics, and present actionable insights to senior leadership to inform data-driven decision-making. Maintain compliance with regulatory requirements, internal policies, and best practices to mitigate risks and uphold organizational integrity. Foster a culture of accountability, innovation, and continuous learning to support long-term success and employee engagement.

Formation / Diplômes

• Prospective customer assessment and acquisition involves verifying eligibility, confirming submitted information and documentation, performing necessary background checks, and facilitating onboarding to ensure compliance with Eugene’s credit policies and procedures.
• Loan Management: Oversee customer loans throughout the entire lifecycle, tracking repayments, pursuing overdue amounts, resolving customer inquiries, and escalating delinquent accounts as necessary.

Incident Management: Oversee and facilitate the resolution of customer-related incidents, including accidents, medical emergencies, theft, and asset seizures, while also providing assistance with insurance claims, asset retrieval, and associated procedures. Maintain robust customer relationships post-sale, proactively assess evolving customer requirements, collect and analyze feedback, strengthen customer retention efforts, and uncover prospects for cross-selling additional products and services. Maintain precise and current customer records, systematically log all customer interactions and agreements in the CRM and approved systems, and uphold adherence to Eugene’s credit, documentation, and transparency standards. Seeking candidates with a Bachelor’s degree in a related field, complemented by at least two years of relevant experience. Proficiency in Microsoft Office Suite and exceptional communication skills are essential. Familiarity with project management tools and strong problem-solving abilities are highly desirable. Knowledge of industry-specific regulations and standards is a prerequisite, along with the capacity to work collaboratively in a team-oriented environment. Demonstrated leadership qualities and a commitment to continuous professional development are valued attributes.

• Hold qualifications equivalent to A’ levels or higher. With at least one year of hands-on experience in the field, you will have developed practical skills and a solid understanding of the challenges and requirements of the role. Professionals with a minimum of one year’s experience in loan administration and collections are encouraged to apply. Demonstrates exceptional verbal and written communication abilities, along with the capacity to foster productive professional relationships and collaborate effectively with diverse teams. Skilled in lending products, financial services, and CRM software platforms. Personal Attributes and Abilities: Proven ability to communicate effectively and build strong interpersonal relationships with diverse stakeholders. Demonstrates exceptional aptitude in negotiations and resolving complex issues with strategic insight and adaptability. Demonstrates strong organizational skills to handle various accounts concurrently while consistently achieving established objectives. Demonstrates a professional, courteous, and empathetic demeanor when interacting with clients. A highly motivated and goal-focused individual with a strong commitment to detail. We demand unwavering integrity and an unwavering adherence to the highest ethical standards in all professional engagements. Proficient computer skills are required, with a strong aptitude for utilizing various software applications and systems efficiently. b) We are seeking proactive individuals to join our sales team as Sales Agents, responsible for driving revenue growth through customer engagement and product promotion. Candidates must possess a strong track record in sales, exceptional communication skills, and the ability to meet and exceed performance targets. Key responsibilities include identifying new business opportunities, maintaining client relationships, and delivering presentations to potential customers. Proficiency in CRM software and a results-driven mindset are essential for success in this role. The Sales Agent will spearhead customer acquisition initiatives, cultivate new business opportunities, and meet established sales objectives. Your responsibilities will include proactively sourcing and engaging potential clients, articulating the value of the company’s offerings, converting leads into loyal customers, and fostering enduring partnerships to fuel sustainable growth. Oversee daily operations to ensure seamless workflow, maintaining high standards of efficiency and productivity across assigned tasks. Manage and coordinate team activities, fostering collaboration and accountability to achieve departmental goals. Develop and implement strategic initiatives to enhance performance, streamline processes, and drive continuous improvement. Monitor progress through regular evaluations, identifying areas for growth and providing constructive feedback. Ensure compliance with company policies, industry regulations, and safety protocols to mitigate risks and uphold operational integrity. Facilitate communication between departments to align efforts and resolve interdepartmental challenges. We aim to attract and retain customers by proactively identifying and engaging potential clients, fostering meaningful connections with current patrons, and cultivating partnerships with key community stakeholders.
• Product Promotion: Communicate Eugene’s offerings, services, and the intricacies of credit and lease processes with clarity, ensuring solutions are tailored to meet customer requirements.
• Sales & Target Achievement: Implement strategic sales initiatives to consistently meet or exceed designated targets while fostering demand for Eugene’s products. Generate new leads through proactive field visits, strategic referrals, community involvement, professional networking, targeted phone outreach, and other sales-driven initiatives. Conduct engaging product presentations and demonstrations, promptly addressing customer inquiries and resolving concerns. Additionally, diligently pursue and follow up on leads until they are successfully converted into sales. Monitor customer requirements, evolving market trends, and competitor actions in the designated region, then deliver strategic insights aimed at enhancing sales performance. Collaborate with the Branch Executive, Account Managers, Marketing Team, and other branch personnel to execute initiatives that enhance product visibility and attract new customers. Maintain precise records of leads, customer interactions, sales activities, and conversions within the CRM system while generating prompt sales reports and forecasts.
• Ongoing Market Expansion: Analyze market dynamics to uncover unmet needs, emerging prospects, and the precise assistance needed from branch or marketing teams to boost sales and enhance Eugene’s market position. Qualifications and Skills: Candidates must possess a Bachelor’s degree in a relevant field, along with at least three years of professional experience in a comparable role. Proficiency in industry-standard software and tools is essential, along with strong analytical and problem-solving capabilities. Exceptional written and verbal communication skills are required, as well as the ability to collaborate effectively in team settings. Prior experience managing complex projects or stakeholders is highly desirable. Knowledge of regulatory standards and compliance protocols is a must.
• Candidates must possess qualifications equivalent to A-Level or higher. Individuals with prior exposure to sales, customer service roles, or equivalent professional environments are strongly encouraged to apply. Demonstrates exceptional proficiency in conveying ideas clearly, negotiating effectively, and delivering compelling presentations. Goal-oriented professional with a demonstrated history of consistently attaining or surpassing established sales objectives. Self-driven, exhibiting an optimistic and proactive mindset to tackle challenges and drive results. Demonstrates exceptional interpersonal skills, fostering strong connections and cultivating trust with clients throughout all interactions.
• Proficiency in various computer applications and systems is essential.

Demonstrates exceptional proficiency in communication and interpersonal interactions, fostering collaborative relationships and ensuring clarity in exchanges. Recovery agents are responsible for locating and retrieving overdue or defaulted assets, including vehicles, equipment, or other collateral, in compliance with legal and regulatory guidelines. They conduct thorough investigations to determine the whereabouts of delinquent accounts, utilizing databases, field visits, and stakeholder communication to facilitate repossessions when necessary. Strong negotiation skills are essential to resolve outstanding balances while maintaining professionalism and adhering to company policies. Additionally, they document all actions taken, ensuring accurate records are maintained for audits and reporting purposes. Proficiency in relevant software, familiarity with state and federal collection laws, and a results-driven approach are critical for success in this role. As a Recovery Agent, your primary responsibility will involve overseeing a broad portfolio of debt recovery cases, ensuring delinquent accounts are collected promptly and effectively. You will collaborate with clients to establish mutually agreeable payment arrangements and address any discrepancies, always in compliance with regulatory standards and organizational protocols. Additionally, you will act as a liaison between clients and the central recovery team at the head office. Your position plays a pivotal role in sustaining strong client relationships while contributing directly to Eugene’s financial objectives. Manage an assigned portfolio of overdue accounts, focusing on the timely, professional, and effective recovery of outstanding payments. Issue demand notices, pursue overdue accounts through follow-up actions, and implement appropriate recovery measures in strict accordance with Eugene’s established policies and procedures. Facilitate the recovery and impoundment of designated assets, maintaining meticulous records and ensuring seamless integration into branch inventory with real-time tracking for accurate oversight. Engage with clients to establish mutually agreeable repayment schedules, ensuring terms remain practical and sustainable. Track ongoing compliance with these arrangements and initiate corrective measures promptly in cases of non-adherence to contracted obligations.

• Customer Engagement & Complaints: Resolve customer inquiries, grievances, and disputes with professionalism, ensuring efficient resolution while fostering lasting positive relationships. Maintain precise and punctual documentation of every customer interaction, recovery effort, negotiation, and case progression within the CRM and approved systems. Work collaboratively with Branch Teams, Head Office Recovery, Legal, and other internal or external stakeholders to manage recovery actions, handle escalations, and resolve complex cases efficiently.
• Evaluation of Portfolio Performance: Assess customer payment behaviors and recovery advancements to determine underperforming leases or potential termination scenarios, ensuring alignment with Eugene’s established policies and guidelines. Deliver precise and prompt updates and reports regarding recovery cases, payment commitments, asset recovery efforts, and overall portfolio performance. Provide legal and court support as needed, including attending hearings and furnishing pertinent documentation or clerical assistance as instructed by the supervisor or designated legal counsel. Qualifications and Skills: Candidates must possess a bachelor’s degree in finance, accounting, or a related field, complemented by a minimum of five years of progressive experience in financial analysis, reporting, or auditing. Strong proficiency in Excel, including advanced functions and pivot tables, is essential, along with experience with ERP systems such as SAP or Oracle. Excellent analytical abilities, meticulous attention to detail, and the capacity to interpret complex financial data are critical. Effective communication skills, both written and verbal, are required to present findings to stakeholders. Familiarity with GAAP and IFRS standards, as well as knowledge of financial modeling and forecasting techniques, is highly desirable. A diploma or higher qualification is required for this role. One year of experience in debt recovery, credit control, or a related position is highly desirable.
• Demonstrates exceptional proficiency in both verbal and written communication, coupled with adept negotiation capabilities. Demonstrates a solid understanding of pertinent debt recovery regulations and industry-leading methodologies. Demonstrates exceptional written and verbal communication skills, adept at conveying ideas clearly and persuasively, with a proven ability to negotiate with confidence and diplomacy.
• Demonstrates strong organizational capabilities and meticulous attention to detail. Demonstrates exceptional discretion and composure when addressing delicate or confidential matters with poise and professionalism.
• Demonstrates strong proficiency in Microsoft Office Suite or equivalent software applications.
• Demonstrates resilience and adaptability in high-pressure environments while consistently achieving established goals. These positions are strictly commission-based, with no salary compensation provided.

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