Account Manager, Sales and Debt Recovery Specialist

Responsabilités

Skilled professionals in Account Management, Sales, and Recovery are sought to join our dynamic team. Responsibilities encompass nurturing client relationships, driving revenue growth through strategic sales initiatives, and executing targeted recovery efforts to minimize financial losses. Candidates must demonstrate expertise in client engagement, negotiation, and problem resolution, along with a proven track record in meeting or exceeding performance targets. Strong interpersonal skills, adaptability, and a results-driven mindset are essential for success in this role. Tugende Professional rewrite: The districts of Uganda are divided into three regions: West, East, and Central, each encompassing multiple administrative zones. Seasoned professionals in the field of Professional Services are sought to deliver expert-level guidance and tailored solutions to clients. Candidates must possess a proven track record in consulting, implementation, or advisory roles, coupled with strong analytical and problem-solving abilities. Responsibilities include conducting in-depth assessments, designing strategic frameworks, and overseeing project execution to ensure alignment with client objectives. Proficiency in industry-specific tools and methodologies is essential, as is the ability to foster collaborative partnerships with stakeholders at all levels. Exceptional communication skills and a commitment to continuous learning are also required to stay ahead in a dynamic environment. Experienced professionals in Sales & Retail, Business Operations, Customer Service, and Accounting & Finance are encouraged to apply. Candidates must possess a strong background in these fields, demonstrating expertise in driving revenue growth, optimizing business processes, delivering exceptional customer experiences, and managing financial records with precision. Key responsibilities include developing strategic sales initiatives, overseeing daily operations, resolving customer inquiries efficiently, and ensuring accurate financial reporting. Ideal applicants will exhibit leadership in team collaboration, analytical problem-solving, and a commitment to continuous improvement in performance metrics. The position reports to the Branch Executive, with applications opening on August 17, 2026. Applications will remain open, and interviews will be conducted on a rolling basis. The role will be based across all Eugene locations within the West, East, and Central districts of Uganda. Eugene empowers informal sector entrepreneurs to elevate their economic prospects through asset finance, technological innovation, and a client-focused approach. Our core asset finance solutions encompass medical and life insurance, professional training, safety equipment, and digital credit profiles, alongside competitively priced financing options for small and medium-sized enterprises. By fostering economic growth among our clients and establishing verifiable digital records of their reliability, we are cultivating a sustainable ecosystem where MSMEs can expand and flourish. Eugene addresses the credit disparity faced by small businesses across Africa by empowering informal entrepreneurs through three key initiatives: acquiring income-generating assets, establishing a traceable digital credit history, and unlocking future growth prospects via the Eugene digital platform. This platform offers a range of benefits, including discounts, smartphones, e-commerce opportunities, and flexible credit lines. With a network of over 70,000 clients and a dedicated workforce of hundreds of employees, Eugene operates branches in both Uganda and Kenya to deliver its services. We are seeking a highly motivated professional to join our team in this dynamic role. The ideal candidate will possess a strong background in [industry/field, if specified], along with [X years] of relevant experience in [specific area, if applicable]. Key responsibilities include [responsibility 1], [responsibility 2], and [responsibility 3], with a focus on delivering measurable results. The successful applicant must demonstrate exceptional [skill 1], [skill 2], and [skill 3], alongside the ability to [requirement 1] and [requirement 2]. Proficiency in [tool/software, if applicable] and a commitment to [value or goal, if mentioned] are essential. This position offers opportunities for growth and collaboration within a forward-thinking organization. We seek a proactive Account Management Agent to oversee client relationships and ensure satisfaction. The ideal candidate will handle account inquiries, resolve issues promptly, and maintain accurate records. Responsibilities include conducting regular check-ins, identifying upsell opportunities, and collaborating with cross-functional teams to meet client needs. Proficiency in CRM software and strong communication skills are essential, along with the ability to work independently and meet deadlines. Experience in a similar role is preferred. The ideal candidate will embody and champion Eugene’s Core Values—Integrity, Empathy, Solutions-Oriented Thinking, Teamwork, and Continuous Growth—through their actions and professional conduct. Oversee and execute a range of critical duties vital to organizational success, including the planning, coordination, and supervision of key projects to ensure timely and high-quality delivery. Develop and implement strategic initiatives that align with company objectives, fostering efficiency and innovation within the team. Collaborate closely with cross-functional departments to streamline processes, address challenges, and optimize performance. Maintain rigorous adherence to industry standards, regulatory requirements, and internal policies to uphold compliance and operational excellence. Provide leadership and mentorship to team members, cultivating a culture of accountability, professional growth, and continuous improvement. Additionally, analyze data, monitor progress, and prepare comprehensive reports to inform decision-making and drive strategic enhancements. Prospective customers undergo a thorough vetting and onboarding process, where eligibility is assessed, information and documentation are verified, and all necessary checks are completed to ensure compliance with Eugene’s credit requirements and policies, thereby facilitating their acquisition.

Loan Management: Oversee customer loans across the entire loan cycle, ensuring timely repayments by tracking payment schedules, proactively

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