Account Manager, Sales and Revenue Recovery Specialist

Responsabilités

Dedicated professionals in account management, sales, and recovery roles are responsible for fostering client relationships, driving revenue growth, and ensuring timely payments. These individuals must possess strong communication skills, a results-driven mindset, and the ability to negotiate effectively. Key responsibilities include managing client accounts, identifying sales opportunities, and implementing recovery strategies for overdue payments. Candidates should demonstrate proficiency in CRM systems, analytical thinking, and a commitment to achieving targets. Tugende The western, eastern, and central districts of Uganda encompass diverse geographical and administrative regions, each contributing uniquely to the country’s economic, social, and cultural landscape. We seek a highly skilled and experienced Professional Services specialist to join our dynamic team. The ideal candidate will possess a proven track record in delivering exceptional client solutions, managing complex projects, and driving customer satisfaction. Responsibilities include providing expert consulting, implementing tailored strategies, and ensuring seamless project execution. The role demands strong analytical abilities, excellent communication skills, and the capacity to work collaboratively across departments. A bachelor’s degree in a relevant field is required, along with a minimum of five years of hands-on experience in professional services or a closely related discipline. Proficiency in industry-standard tools and methodologies is essential, as is the ability to adapt to evolving business needs and client demands. Sales, retail, business operations, customer service, and accounting and finance are all areas of expertise required for this role. Candidates must possess strong proficiency in each domain, demonstrating the ability to manage sales strategies, oversee retail operations, streamline business processes, deliver exceptional customer service, and maintain accurate financial records. The ideal applicant will exhibit leadership in integrating these functions to drive organizational efficiency and profitability. Experience in cross-functional collaboration is essential, as is a keen eye for identifying opportunities to enhance performance across all key areas. The position reports directly to the Branch Executive, with applications opening on August 17, 2026. Interviews will be conducted on a rolling basis until the role is filled. This role is based in one of Eugene’s locations across the West, East, and Central districts of Uganda. Eugene leverages asset financing, innovative technology, and a client-focused approach to empower entrepreneurs in the informal sector, accelerating their economic advancement. Our core asset financing solutions encompass medical and life insurance, professional training, safety equipment, and digital credit profiles, alongside affordable financing options for small and medium-sized enterprises. Through fostering economic growth for our clients and establishing verifiable digital records of their financial responsibility, we are cultivating a sustainable ecosystem where micro, small, and medium enterprises can expand and prosper. Eugene is addressing the credit shortage faced by small businesses in Africa by empowering informal entrepreneurs to acquire income-generating assets, establish a traceable digital credit history, and unlock future expansion prospects through its innovative digital platform. The platform offers a range of benefits, including discounts, smartphones, e-commerce access, and flexible credit lines on demand. With a portfolio of over 70,000 clients and a dedicated workforce operating across multiple branches in Uganda and Kenya, Eugene has cemented its position as a key player in the region’s financial ecosystem. The position involves contributing to strategic initiatives aimed at driving organizational growth and innovation, while also supporting core business operations that enhance overall efficiency. Responsibilities include collaborating with cross-functional teams to implement high-impact projects, analyzing performance metrics to identify opportunities for improvement, and ensuring alignment with company policies and industry standards. Applicants should possess relevant experience in a similar capacity, strong analytical and problem-solving abilities, and the capacity to manage multiple priorities in a fast-paced environment. Exceptional communication skills and the ability to work effectively in teams are also essential for success in this role. As an Account Management Agent, you will be responsible for overseeing client accounts, ensuring their needs are met with efficiency and professionalism. Your duties will include maintaining strong relationships with clients, addressing their inquiries promptly, and resolving any issues that may arise. Additionally, you will monitor account performance, track key metrics, and provide regular updates to stakeholders. Strong communication skills and a customer-focused approach are essential for success in this role. The ideal candidate will have prior experience in account management or a related field, along with proficiency in CRM software and data analysis tools. The ideal candidate will embody and champion Eugene’s Core Values, which include Integrity, Empathy, a Solutions-Oriented mindset, Teamwork, and a Commitment to Continuous Growth. Oversee a comprehensive range of critical duties, including executing strategic initiatives, managing cross-functional teams, and ensuring adherence to organizational policies and industry standards. Develop and implement innovative solutions to enhance operational efficiency, drive growth, and maintain compliance with regulatory requirements. Collaborate with senior leadership to align business objectives with actionable strategies, fostering a culture of accountability and continuous improvement. Monitor key performance indicators to assess progress, identify areas for enhancement, and recommend data-driven adjustments to optimize outcomes. Serve as a liaison between departments to facilitate seamless communication, streamline workflows, and resolve complex challenges through proactive problem-solving. Responsibilities include vetting and onboarding potential customers by evaluating their eligibility, validating submitted information and documentation, performing necessary checks, and facilitating customer acquisition in strict adherence to Eugene’s established credit policies and procedures. Loan Management: Oversee customer loans across their lifecycle, tracking repayment progress, pursuing overdue payments, resolving borrower inquiries, and escalating accounts in default through proper channels. Manage and oversee customer incidents, such as accidents, illnesses, theft, and asset impoundment, while providing support for insurance claims, asset recovery, and associated procedures. Maintain robust customer relationships, proactively assess evolving customer needs, collect feedback, enhance customer retention efforts, and uncover opportunities to introduce additional products and services. Maintain precise and current customer records, meticulously documenting all customer interactions and agreements within the CRM and other approved systems while ensuring adherence to Eugene’s credit, documentation, and transparency policies. Qualifications and Skills: Bachelor’s degree in a relevant field such as computer science, engineering, or mathematics, or equivalent practical experience. Proven experience in software development, with expertise in programming languages like Python, Java, or C++. Familiarity with cloud platforms, DevOps practices, and agile methodologies is essential. Strong problem-solving abilities, excellent communication skills, and a collaborative mindset are required. Knowledge of data structures, algorithms, and system design principles is necessary. Experience with version control systems, such as Git, and proficiency in writing clean, maintainable code are also required. Applicants must possess qualifications equivalent to A’ Level or higher. With at least one year of hands-on field experience, candidates should have practical exposure in relevant settings to effectively apply their skills and knowledge. With a minimum of one year of professional experience in loan management and collections, you will possess a solid foundation in overseeing loan portfolios and ensuring timely repayments.

Demonstrated ability to communicate effectively and build strong interpersonal relationships. Proficient knowledge of lending products, financial services, and CRM software is required. Personal Attributes and Abilities: Demonstrates exceptional ability to communicate effectively and build strong interpersonal relationships, facilitating productive collaboration with diverse stakeholders. Demonstrated expertise in negotiation and adeptness at resolving complex problems effectively. Demonstrated capacity to oversee several client accounts while consistently achieving established objectives. Maintain a professional, courteous, and empathetic demeanor when interacting with clients. A highly motivated individual who thrives in goal-driven environments and maintains meticulous attention to detail. Demonstrates unwavering integrity and an unwavering dedication to ethical principles. Proficient in utilizing various computer applications and systems efficiently. Strong aptitude for navigating software platforms, managing digital files, and performing data entry tasks accurately. Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant tools is essential. Capable of troubleshooting basic technical issues and adapting to new software as needed. Sales Representatives are responsible for promoting and selling products or services to customers, identifying new business opportunities, and maintaining strong client relationships. They must meet or exceed assigned sales targets, conduct market research to understand customer needs, and deliver compelling presentations to prospective clients. Strong communication and negotiation skills are essential, along with proficiency in CRM software and Microsoft Office. A high school diploma is required, though a bachelor’s degree in business or a related field is preferred. Prior sales experience, ideally in a B2B or B2C environment, is highly desirable. The Sales Agent will spearhead customer acquisition initiatives, develop new business opportunities, and meet established sales targets. By proactively identifying and engaging potential clients, you will effectively promote and articulate the company’s offerings, convert leads into loyal customers, and cultivate enduring relationships that foster sustainable business expansion. Oversee and execute a variety of critical tasks to ensure operational efficiency and organizational success. Develop and implement strategic plans that align with company objectives while fostering innovation and continuous improvement. Collaborate with cross-functional teams to streamline processes, enhance productivity, and achieve measurable outcomes. Monitor performance metrics, analyze data trends, and provide actionable insights to drive informed decision-making. Lead high-impact projects from inception to completion, ensuring adherence to timelines, budgets, and quality standards. Serve as a key liaison between departments, facilitating seamless communication and coordination to resolve challenges and capitalize on opportunities. Maintain compliance with industry regulations and internal policies while upholding the highest standards of professionalism and accountability.

• Customer Acquisition & Engagement: Identify prospective customers, cultivate meaningful relationships with existing clients, and collaborate with community leaders to drive conversions.

Product Promotion: Clearly articulate Eugene’s offerings, including products, services, and credit/lease procedures, while delivering tailored solutions to meet customer requirements. Develop and implement strategic sales initiatives to reliably attain or surpass predetermined targets while fostering robust demand for Eugene’s offerings. Generate new leads through proactive field visits, leveraging referrals and community engagement, while actively participating in networking events and outreach campaigns to expand the client base. Utilize targeted phone calls and strategic sales initiatives to identify and secure potential opportunities.

Présentation du poste

• Deliver engaging product presentations and demonstrations, address customer inquiries, resolve concerns, and diligently follow up on leads until they are successfully converted. Monitor customer demands, evaluate market trends, and analyze competitor actions and potential opportunities within the designated territory, then communicate findings to enhance sales effectiveness.
• Collaborate with Branch Executives, Account Managers, the Marketing Team, and other branch personnel to execute initiatives that enhance product visibility and drive customer acquisition. Maintain precise records of leads, client interactions, sales efforts, and conversion outcomes within the CRM system, while delivering prompt sales reports and projections.
• Ongoing Market Expansion: Analyze market dynamics to detect untapped opportunities, emerging needs, and strategic support required from branch or marketing teams to enhance sales performance and reinforce Eugene’s market position. Qualifications and Skills: Bachelor’s degree in computer science, information technology, or a related field is required. Proficiency in Python, Java, or C++ programming languages is essential, along with expertise in software development methodologies. Minimum of three years of experience in software engineering or a comparable role is necessary. Strong problem-solving skills and the ability to work collaboratively in a team environment are critical. Familiarity with cloud platforms, such as AWS or Azure, and experience with DevOps practices are advantageous. Excellent communication skills, both written and verbal, for interacting with stakeholders and documenting technical solutions are also required.
• You must possess A-Levels or an equivalent qualification. Individuals with prior involvement in sales, customer service, or comparable professional domains are encouraged to apply. Demonstrated excellence in communication, negotiation, and presentation, enabling effective engagement with stakeholders at all levels. Goal-oriented professional with a demonstrated history of consistently achieving or surpassing sales objectives. Self-starters with an optimistic and proactive mindset thrive in this role. Demonstrates strong interpersonal skills to cultivate meaningful connections and foster trust with clients. Proficient in utilizing various computer applications and systems with a high degree of efficiency and accuracy, ensuring seamless task completion and data management. Demonstrates exceptional proficiency in both verbal and written communication, along with the ability to cultivate and maintain strong professional relationships through effective interpersonal engagement. Dedicated Recovery Agents are responsible for locating and retrieving collateral or assets that have been pledged as security for loans when borrowers default on their obligations. These professionals must adhere to strict regulatory guidelines and ethical standards while executing their duties, ensuring all actions comply with applicable laws. Strong negotiation skills and persistence are essential, as they often engage with delinquent borrowers to negotiate repayment terms or facilitate the recovery of assets. Excellent communication abilities, problem-solving aptitude, and a thorough understanding of debt collection practices are required to achieve successful outcomes. Additionally, proficiency in documentation, reporting, and maintaining detailed records of recovery activities is necessary. As a Recovery Agent, your duties will involve overseeing a broad spectrum of debt recovery cases, prioritizing the prompt and effective collection of outstanding balances. Collaborating closely with clients, you will negotiate tailored payment arrangements and address any discrepancies, all while complying with regulatory standards, internal policies, and coordinating with the head office recovery team. This position plays a pivotal role in fostering strong customer relations while advancing Eugene’s financial objectives. Manage a designated portfolio of delinquent accounts and facilitate the timely, professional, and effective recovery of outstanding payments. Issue demand notices, pursue overdue accounts diligently, and execute recovery actions in strict compliance with Eugene’s established policies and procedures. Facilitate the retrieval and impoundment of designated assets, meticulously documenting all recovered items, integrating them into branch inventory records, and maintaining real-time tracking to ensure accountability and transparency throughout the process. Engage with customers to establish mutually agreeable repayment schedules, ensuring feasibility and alignment with their financial circumstances. Diligently track compliance with these payment arrangements, and initiate corrective measures when necessary to address any deviations from the agreed terms. Handle customer interactions, grievances, and disputes with professionalism, ensuring effective resolution while fostering and maintaining positive customer relationships. Maintain precise and prompt documentation of every customer interaction, recovery effort, negotiation, and case progression within the CRM and other authorized systems.
• Escalation & Collaboration: Partner with Branch Teams, Head Office Recovery, Legal, and other relevant internal and external stakeholders to streamline recovery initiatives, manage escalations, and resolve intricate cases efficiently. Responsibilities include assessing customer payment history and recovery progress to provide strategic recommendations regarding the management of underperforming leases or potential terminations, ensuring full alignment with Eugene’s established policies and guidelines. Prepare comprehensive and precise reports detailing recovery cases, payment commitments, asset recovery efforts, and overall portfolio performance in a timely manner. Provide assistance to court and legal proceedings as necessary, which may involve attending hearings and preparing or organizing relevant documentation and clerical tasks as instructed by the supervisor or designated legal counsel. Bachelor’s degree in computer science, information technology, or a related field is required. Proven experience with software development and proficiency in programming languages such as Java, Python, or C++ are essential. Strong problem-solving skills and the ability to work collaboratively in a team environment are critical. Familiarity with database management systems and cloud computing platforms is a plus. Excellent communication skills, both written and verbal, are necessary for effectively conveying technical concepts to non-technical stakeholders.

Expérience

• Candidates must hold at least a diploma or higher qualification. Preferred candidates will have at least one year of experience in debt recovery, credit control, or a closely related field.
• Demonstrates exceptional ability to communicate clearly and effectively while adeptly negotiating agreements and resolving disputes. Demonstrates a thorough understanding of applicable debt recovery laws and industry-standard procedures. Demonstrates exceptional written and verbal communication skills, coupled with the proficiency to navigate negotiations with tact and effectiveness.
• Demonstrates exceptional organizational abilities and meticulous attention to detail. Demonstrated skill in navigating delicate circumstances with discretion and poise. Skilled in utilizing Microsoft Office Suite or comparable applications with a high degree of proficiency. Thrives in high-pressure environments while consistently achieving established targets. These positions are entirely commission-based, with no base salary provided to the agents.

---

**

[Click the Apply button below to apply, and Create my CV to build a CV tailored to this offer, professionally]