HEAD PENSION SERVICES (1) Level (ZL3)

EMPLOYMENT OPPORTUNITY ZSIC Life Plc, an equal opportunity employer, is a leading provider of long-term life assurance services and is wholly owned by the Industrial Development Corporation (IDC). With an established branch network across Zambia, the company offers flexible, reliable, and high-quality life assurance, pension, and fund management services. An opportunity has arisen in the Pensions Department, and ZSIC Life Plc invites applications from suitably qualified, highly motivated, and self-driven Zambian nationals for the position below: PURPOSE OF ROLE To lead the Multi- employer Pensions business portfolio by providing strategic oversight to ensure effective Fund Administration, acquisition of new business to ensure portfolio growth, Board minute taking, servicing of clients and compliance to the Insurance Act. KEY PERFORMANCE INDICATORS (KPIs) KPI 1. Strategic Leadership Leads the development and execution of strategies to grow the Group Pensions business portfolio. KPI 2. Portfolio Performance Leads in the achievement of targeted growth in pensions business revenue and client acquisition. KPI 3. Client Relationship Management Ensures high client retention and satisfaction levels through regular engagement and service delivery. KPI 4. Regulatory Compliance Maintains 100% compliance with pensions-related laws, regulations, and regulatory submissions. KPI 5. Risk Management Implements risk mitigation measures and maintains zero tolerance for regulatory breaches or financial mismanagement. KPI 6. Operational Efficiency Optimizes internal pension processes to ensure timeliness, cost-effectiveness, and minimal errors. KPI 7. Product Innovation Introduces or enhances pension products aligned with market demand and strategic goals. KPI 8. Financial Performance Delivers profit margins and cost control within approved budgets for the pension’s portfolio. KPI 9. Team Leadership Builds and maintains a high-performing pensions team through training, coaching, and performance management. KPI 10. Board Minute taking and storage Ensures that minutes of Trustee meetings are accurately recorded and stored safely for future retrieval and reference. KPI 11. Stakeholder Engagement Strengthens relationships with trustees, regulators, and institutional clients to enhance business influence KPI 12. Anti-Money Laundering Monitoring Ensures Anti-Money Laundering controls are effectively embedded in pensions operations with minimal findings in audits or PIA inspections. PERSONAL ATTRIBUTES Organized Confident Integrity Smart Collaborative and teamwork Attention to detail Innovative Agile Empathetic Confidential SKILLS REQUIRED Pensions expertise Actuarial knowledge Marketing and sales Conflict Resolution Skills Coaching and Mentorship Pensions Legal framework and industry knowledge Strategic leadership Risk Management Excellent Communication Excellent Presentation and Report writing MINIMUM QUALIFICATIONS AND EXPERIENCE Full Grade 12 Certificate BA in Business Administration, Insurance & Pension Management, or Equivalent. Master’s Degree in any relevant field is an added advantage Membership of appropriate professional body. A minimum of 8 years’ experience, with 4 years being in a senior leadership role. APPLICATION PROCEDURE Interested candidates should send an application letter, Curriculum Vitae, and certified copies of academic qualifications by ZAQA to: [Click the Apply button below to apply, and Create my CV to build a CV tailored to this offer, professionally] . Letters should be addressed to: Chief People and Culture Officer ZSIC Life Plc, ZSIC Life Plc Insurance House, Stand No. 4432 Cairo Road, Box 30507, LUSAKA. ZSIC Life Plc is an Equal Opportunity Employer . We are committed to providing a fair, inclusive, and respectful workplace and do not discriminate based on gender, race, age, disability, religion, or any other legally protected status. We encourage suitably qualified candidates from diverse backgrounds to apply.

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