Professional Sales and Recovery Representatives

Responsabilités

Sales and Recovery Agents are responsible for recovering outstanding debts while maintaining professional and ethical standards. They engage with clients to negotiate payment plans, resolve disputes, and document all interactions accurately. Proficiency in communication, negotiation, and problem-solving is essential, along with a strong understanding of debt collection regulations and compliance requirements. Candidates must have prior experience in collections, customer service, or a related field, along with excellent interpersonal skills and the ability to work independently or within a team. Familiarity with CRM systems and data tracking is also required. Tugende Rubaga, Male, Jinja, and Minyan are key locations requiring a dedicated professional to oversee operations, ensuring efficiency and adherence to company standards. The role demands expertise in managing diverse teams, implementing strategic initiatives, and optimizing performance across these regions. Ideal candidates must possess strong leadership skills, problem-solving abilities, and a commitment to driving growth while maintaining operational excellence. Responsibilities include coordinating with stakeholders, monitoring progress, and delivering results in alignment with organizational objectives. Proficiency in local market dynamics and regulatory compliance is essential for success in this position. We are seeking a highly skilled and experienced professional to join our Professional Services team. Candidates must possess a minimum of five years of relevant experience in a similar role, along with a proven track record of delivering exceptional client solutions. The ideal candidate will have strong project management skills, excellent communication abilities, and the capacity to work effectively under pressure. Key responsibilities include developing and implementing tailored service strategies, leading cross-functional teams, and ensuring client satisfaction through consistent performance. Proficiency in industry-specific tools and methodologies is required, and a bachelor’s degree in a related field is preferred. This role demands adaptability, problem-solving acumen, and a commitment to continuous improvement. We seek a professional skilled in sales, retail management, and customer service to oversee business operations. The ideal candidate will drive sales growth, manage retail activities, and ensure exceptional customer experiences while maintaining efficient operational workflows. Responsibilities include leading sales initiatives, coordinating retail logistics, and resolving customer inquiries with professionalism. Strong interpersonal skills and a results-driven mindset are essential for success in this role. Open positions include Sales and Recovery Agents, reporting directly to the Branch Executive, with applications open from August 3rd and closing on August 30th, 2026. The designated duty locations are Rubaga and Male for Sales Agents, and Jinja and Minyan for Recovery Agents. Eugene leverages asset financing, technology, and a customer-focused approach to empower entrepreneurs in the informal sector, significantly elevating their economic prospects. Our core asset finance solutions encompass medical and life insurance, professional development, safety gear, and digital credit profiles, alongside accessible financing options for SMEs. By fostering clients’ financial growth and establishing verifiable digital records of reliability, we cultivate a sustainable ecosystem that enables MSMEs to flourish. Eugene is addressing the credit disparity faced by small businesses in Africa by empowering informal entrepreneurs to acquire income-generating assets, establish a verifiable digital credit history, and unlock future growth prospects through its innovative digital platform. This platform offers a range of benefits, including discounts, smartphones, e-commerce opportunities, and access to on-demand credit lines. With a portfolio of over 70,000 clients and a dedicated workforce of hundreds, Eugene operates through a network of branches spanning Uganda and Kenya, delivering its services to clients across these regions. As a Sales Agent, you will be instrumental in fostering revenue growth and cultivating enduring client relationships. Your core duties will involve promoting and selling our products and services to current and prospective customers, uncovering sales prospects, and consistently meeting performance targets to contribute to our company’s expansion. Oversee daily operations to ensure alignment with organizational goals, fostering an environment of efficiency and accountability. Develop and implement strategic initiatives aimed at enhancing productivity and streamlining workflows across departments. Collaborate with cross-functional teams to identify opportunities for improvement, driving innovation and operational excellence. Monitor performance metrics to assess progress, providing data-driven insights to senior leadership for informed decision-making. Manage budgetary allocations, ensuring resources are allocated judiciously to maximize ROI. Lead and mentor a high-performing team, cultivating talent and fostering a culture of continuous development. Ensure compliance with industry regulations and internal policies, mitigating risks and maintaining operational integrity. Serve as a liaison between executive leadership and operational staff, facilitating clear communication and alignment on key objectives.

Sales Strategy and Execution: Formulate and execute effective sales strategies to consistently achieve or surpass established sales targets. Collaborate closely with the branch executive, account managers, and other branch personnel to implement initiatives that enhance demand for Eugene’s products and services. Establish and nurture meaningful connections with both prospective and current clients by leveraging clear, responsive communication and promptly addressing their inquiries. Cultivate enduring partnerships with clients and community leaders to gain deeper insights into their financial priorities, enabling the delivery of personalized solutions tailored to their unique requirements. With a comprehensive understanding of our company’s products, services, and sales methodologies, you will effectively communicate their value and guide potential customers through the lease acquisition process, including credit evaluation and transaction structuring.

Formation / Diplômes

• Develop and execute strategic initiatives to cultivate new business prospects, leveraging networking, local community involvement, targeted outreach calls, industry event participation, and educational engagements to effectively communicate Eugene’s value proposition.
• Market Research: Monitor market trends, competitor actions, and customer preferences within the designated territory and adapt sales strategies as needed. Collaborate with the Marketing team to conduct (or contribute to) market research initiatives, including benchmarks and observations, to enhance Eugene’s sales performance. Maintain precise documentation of sales activities, customer engagements, and projections through CRM software. Generate and present periodic sales reports and forecasts to branch executives and senior management upon request. Coordinate with the branch executive, account managers, and other branch staff to implement initiatives that enhance the demand for Eugene’s products and services. Work collaboratively with the marketing team to craft and execute tailored strategies designed to effectively engage and connect with prospective clients within the local community. Identify and address the unique requirements of branch executives to enhance sales performance effectively. Qualifications and Skills: Applicants must possess a Bachelor’s degree in Computer Science, Information Technology, or a related field. Proficiency in programming languages such as Python, Java, or C++ is essential. Experience with software development methodologies, including Agile and Scrum, is highly beneficial. Strong problem-solving abilities and analytical skills are required to troubleshoot technical issues effectively. Familiarity with database management systems, version control tools like Git, and cloud platforms such as AWS or Azure is preferred. Excellent communication skills, both written and verbal, are necessary to collaborate with cross-functional teams and stakeholders. Candidates should demonstrate a keen attention to detail and the capacity to work independently or in a team setting.
• Candidates must possess qualifications equivalent to RACE or higher, supplemented by prior experience in sales, customer service, or a closely related field.

Exceptional ability to communicate clearly, negotiate effectively, and deliver compelling presentations A highly motivated professional with a demonstrated history of consistently attaining or surpassing sales objectives. Proactively driven and consistently exhibiting an optimistic, solutions-oriented mindset. Build strong customer relationships by fostering rapport and cultivating trust through consistent, professional interactions. Proficient in utilizing Microsoft Office Suite tools, including Microsoft Word and Microsoft Excel, is required. Exceptional verbal and written communication abilities, along with strong interpersonal skills, are essential. The role offers a highly competitive compensation package, complemented by a lucrative commission structure tied directly to performance outcomes. Interested applicants who satisfy the aforementioned criteria are encouraged to access this link to submit their application. As a Recovery Agent, your primary responsibility will involve overseeing a variety of debt recovery cases, with a focus on collecting outstanding debts promptly and effectively. You will collaborate closely with clients to negotiate feasible payment arrangements and address any discrepancies, all while ensuring strict compliance with regulatory standards and internal company protocols. Additionally, you will serve as a key liaison with the head office recovery team. Your contributions are vital in fostering strong customer relationships while advancing Eugene’s financial objectives. The ideal candidate will embody and uphold Eugene’s Core Values, which include: Integrity, Empathy, a Solutions-Oriented approach, collaborative teamwork, and a commitment to continuous growth. Oversee a diverse set of assigned accounts to facilitate the prompt and professional recovery of outstanding debts. Issue demand notices to clients with overdue outstanding payments. You are responsible for seizing and securing all designated assets while providing live updates on the status of these actions.

Expérience

• Generate and submit periodic reports and updates detailing the progress of recovery cases. Serves as a pivotal point of contact, collaborating seamlessly with internal stakeholders and external partners—including legal teams or headquarters recovery specialists—to streamline debt recovery processes and manage escalations efficiently. Maintain meticulous and punctual documentation of all communications while adeptly addressing and resolving customer complaints or disputes in a courteous and professional manner. Monitor payment schedules to verify compliance and enforce corrective measures, as outlined in established guidelines, whenever discrepancies or non-payment occur. Assess each client’s payment history and provide tailored recommendations to expedite recovery efforts while ensuring strict adherence to established asset recovery procedures. Individuals with prior experience in debt recovery, credit control, or comparable positions will be given preference. Proficient in articulating ideas clearly and fostering productive discussions, with a strong ability to reach mutually beneficial agreements through tactful negotiation.
• Familiarity with pertinent debt recovery regulations and industry-leading methodologies. Demonstrated proficiency in clear, persuasive communication—both written and spoken—along with a proven talent for negotiation and consensus-building. Demonstrates exceptional discretion and composure when addressing delicate or confidential matters.
• Skilled in utilizing Microsoft Office Suite or comparable productivity software applications. A competitive compensation package featuring a compelling commission structure based on performance outcomes is provided.

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