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Jubilee Insurance, established in August 1937 as the first locally incorporated insurance company in Mombasa, has grown to become the largest composite insurer in East Africa, handling life, pensions, general, and medical insurance. We are currently seeking a dedicated Administration & Operations Officer to join our team at Jhub SEZ Limited.
Role Purpose
The Operations & Administration Officer is responsible for coordinating the day-to-day operational and administrative activities of Jhub SEZ Limited to ensure the smooth running of the organisation. The role provides operational support across office administration, procurement, finance coordination, customer experience, vendor management, and facilities while supporting governance and compliance requirements. Working within a lean startup environment, the role holder will collaborate across multiple functions, establish efficient operational processes, and provide administrative support that enables the business to scale effectively.
Key Responsibilities
Strategy
Support implementation of the company’s operational strategy in alignment with organisational objectives. Contribute to the development and continuous improvement of operational processes, policies, and administrative procedures. Monitor operational performance and recommend improvements that enhance efficiency, service delivery, and cost effectiveness. Support business planning activities by providing operational information and administrative coordination. Participate in initiatives that strengthen operational readiness as the organisation grows.
Operational
Coordinate day-to-day office operations to ensure efficient business continuity. Manage office administration, facilities, workspace, supplies, equipment, and general office services. Coordinate procurement activities including sourcing quotations, supplier engagement, purchase requests, purchase orders, and delivery follow-up. Maintain supplier records, contracts, and procurement documentation. Support finance administration through invoice processing, payment follow-up, petty cash management, expense tracking, reconciliations, and coordination with finance service providers. Serve as the first point of
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