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Position Overview: We are seeking a dynamic Sales Growth Officer (Microfinance) to drive revenue expansion and client acquisition within our microfinance division. The ideal candidate will leverage strategic sales initiatives to enhance market penetration, optimize customer acquisition costs, and foster sustainable growth in underserved communities. Responsibilities include identifying high-potential market segments, developing tailored financial products, and executing targeted outreach campaigns to expand our portfolio. Additionally, the role involves collaborating with cross-functional teams, including credit, risk, and operations, to ensure seamless service delivery and compliance with regulatory standards. Prior experience in microfinance, financial services, or a related field, coupled with a proven track record in sales and business development, is essential. Strong interpersonal skills, financial acumen, and a results-driven mindset are critical for success in this position. Position Overview The Sales Growth Officer spearheads loan portfolio expansion by directing, coaching, and overseeing a top-performing team of field sales agents. This position is dedicated to broadening market penetration, upholding stringent standards for loan acquisition quality, and fostering enduring customer relationships. Key Responsibilities Team Leadership & Management We are seeking a dynamic professional to lead the recruitment, onboarding, and ongoing development of a high-performing team of field sales agents, whether compensated through commissions, salaries, or a combination of both. This role involves not only attracting top talent but also ensuring seamless integration into the team and fostering continuous growth through targeted training initiatives. Establish daily, weekly, and monthly sales targets for both individual agents and the entire team. Regularly conduct on-site inspections with agents to assess performance, deliver targeted coaching, and verify adherence to established lending policies. Drive team engagement and productivity by implementing performance incentives, offering meaningful recognition, and providing strategic guidance to foster growth and excellence. Sales & Portfolio Growth Craft and implement targeted sales strategies to secure new microfinance clients and groups in the field. Track essential performance indicators such as disbursement volumes, expansion of the active client base, and cross-selling objectives to ensure strategic alignment and operational efficiency. Develop and evaluate emerging market segments, strategic business clusters, and local community networks to enhance the company’s market presence and growth opportunities. Risk Management & Quality Control This role is responsible for identifying, assessing, and mitigating risks to ensure the organization’s operations remain secure, compliant, and efficient. The position involves developing and implementing robust quality control measures to uphold standards, prevent defects, and enhance product or service reliability. Key responsibilities include conducting risk evaluations, establishing preventive controls, analyzing performance data, and ensuring adherence to regulatory requirements. Strong analytical skills, attention to detail, and proficiency in risk assessment methodologies are essential, along with the ability to collaborate across departments to foster a culture of continuous improvement. The ideal candidate will have experience in quality assurance frameworks, risk mitigation strategies, and compliance monitoring to drive operational excellence. Conduct rigorous initial assessments of borrowers by sales agents to uphold minimal non-performing loan (NPL) levels. Work collaboratively with the credit and risk teams to optimize the efficiency of loan application, approval, and disbursement procedures. Provide support in the initial recovery phase and subsequent follow-up for accounts with delinquent balances overseen by the sales team. Reporting & Administration Compile comprehensive weekly and monthly sales performance reports specifically tailored for senior management review. Monitor industry developments, assess competitor products, and evaluate client input to propose strategic product modifications. Job Requirements Experience: Professionals should possess a minimum of three to five years of hands-on sales experience within microfinance, insurance, or a closely related field, including at least one to two years in a supervisory or team leadership capacity. Education: A bachelor’s degree or diploma in fields such as Business Administration, Marketing, Finance, or related disciplines is required. Skills: Proficiency in leadership, on-site mentoring, data analysis, interpersonal communication, and deal negotiation is essential. Knowledge: The role requires a robust expertise in microfinance products, field-based group lending approaches, and the relevant local regulatory environments. Attributes: High emotional intelligence, a results-oriented approach, and a readiness to undertake frequent travel for field assignments are essential for success in this role.
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