About Acted

“We go the last mile. Founded in Afghanistan, against the backdrop of a forgotten crisis, Acted’s mission is to save lives and support people in meeting their needs in hard-to-reach areas. Millions of vulnerable people around the world need humanitarian assistance today, and hundreds of millions will need it tomorrow, in the face of the growing threat of climate change. We believe that our assistance must be conceptualised and delivered within the framework of people’s natural environments, and the territories on which they depend. Therefore, Acted pursues a triple mandate as a humanitarian, environmental and development aid actor, contributing to the relief, stabilisation, and recovery of crisis-affected people in fragile areas. This vision is guided by the motto “Think Local – Act Global” - reflecting the need to rely on a deep understanding of local territories and contexts to develop and implement actions based on local knowledge, structures and capacities. This local thinking contributes to a global response - running through all Acted programming and operations - as we work together towards the building of a 3ZERO world: a world with Zero Exclusion, Zero Carbon, and Zero Poverty”.

Greening strategy:

Acted’s greening strategy aims to tackle environmental degradation and climate change while meeting the needs of the most vulnerable who are often those most affected by the deepening environmental crisis. Each Acted employee will adhere to these principles through key green programming responsibilities:

• Contribute towards the adherence and development of the greening strategy plan.

• Explore innovative green programming opportunities and/or solutions within your realm of responsibilities and roles

• Encouraging and promoting environmental safeguarding processes and environmental programming standards in accordance with SOPs and technical guideline notes

Acted PSEAH Policy:

The Project Officer-MSMC-SM has the responsibility to adhere to the PSEAH Policy (Protection against Sexual Exploitation, Abuse and Harassment). Project Officer-MSMC-SM has the obligation to complete all mandatory trainings related to the Code of Conduct and the PSEA policy and report any safeguarding concern such as breaches of organisational policies or codes of conduct according to Acted’s procedures. Project Officer-MSMC-SM carries out work duties in a way that does not harm children, vulnerable adults or other staff or volunteers.

JOB PURPOSE

Under the supervision of the Project Officer-MSMC-SM, the Project Manager -MSMC will have a key role in organization of the field teams and management and planning of timely implementation of projects.

He will be directly responsible for coordination of the field team, overseeing registration, distribution and monitoring of MSMC activities.

He/She will be a dedicated focal point for MSMC team and will ensure coordination within the team and between other ACTED departments when required.

The Project Officer-MSMC-SM will work closely with MSMC project manager to plan and execute successful MSMC activities and he/she will support the professional development of project staff.

CHAIN OF COMMAND

Under the authority of:

• Camp Manager

Line Management:

• Incentive Labourers and collaboration with site committee

WORKING RELATIONS

Internal:

CoM mob Officer +++

Other units of CCCM team

HR department;

Logistics for CCCM suppliers

Finance for payments of outreach workers

AME unit

External:

IDPs in and out of the site;

Humanitarian Partners (INGO/NGO; humanitarian agencies).

OBJECTIVES

• Ensure effective monitoring of services provision and close in collaboration with the community and site committee.

• Develop project workplan for the site maintenance unit and ensure the development/supervision of high quality site maintenance works in line with the plan;

• Ensure proper implementation/follow-up of site maintenance and support if needed WASH gap filling activities;

• Manage the CCCM Site Maintenance Unit, focusing on daily laborers

• Contribute to protection mainstreaming and follow-up on safety risks on site with close collaboration with the Community based protection officer.

DUTIES AND RESPONSIBILITIES

Identify and monitor service and infrastructure (Shelter and WASH) gaps on site:

Assessments and service monitoring :

Conduct regular service and infrastructure monitoring for the site in close cooperation with the CoM mob, protection and Information Management unit;

Contribute to the creation of a service monitoring tool in collaboration with the IM and protection units as required;

Identify and monitor key maintenance needs, including safety risks, with a focus on improving resident’s inclusive access to services;

Identify immediate solutions to safety risks through referrals or other mitigation measures;

Utilize service committee and broader community for service monitoring as needed;

Flag to DCM/CM any gaps and duplication in the service delivery and any site upgrading/maintenance intervention needed;

Support to partners to achieve agreed minimum standards and service delivery quality.

Community consultation and capacity building

Contribute to the creation or strengthening of service committees and contribute to ToR creation in collaboration with the ComMob unit;

Train the committee members to help them fulfil their mandate and support the SM unit with service monitoring;

Organise regular meetings and community consultations around site maintenance and infrastructure;

Manage and implement site maintenance and WASH gap filling activities

Develop long-term work plans for the implementation of site maintenance activities in line with Sphere standards and community needs, in consultation with the service committee and consideration of environmental impacts;

Follow up on work plans for the implementation of site maintenance activities;

Lead the development of procurement plans in line with workplan and in collaboration with DCM/CM and the logistics department;

Prepare accurate BoQs and ensure submission and follow-up on all procurement-related documentation from the submission of OFs until the signature of the completion certificate;

Be the main focal point of contractors and monitor their implementation;

Ensure all the necessary measure to guarantee safety of casual labours, contractors and site population are in place through the implementation of the work;

Lead the procurement, storing and management of tools and items for site upgrading/site maintenance in coordination with the logistic department and ensure compliance with ACTED internal procedures;

Flag directly foreseen challenges / issues arise in link with the Site maintenance and WASH activities to DCM/CM and PC, including security incidents – always following up with email for tracking;

Compliance and reporting

Ensure accurate record keeping of project documentation, including hard and soft copies of procurement documents to be filed on the server;

Ensure compliance with ACTED internal procedures and donor procedures;

Ensure thorough reporting internally and externally as required;

Protection main streaming

Support and consider gender, protection, and GBV concerns in all aspects of activities;

Adhere and Promote to Prevention of Sexual Exploitation and Abuse principles and guidelines (for site residents, ACTED staff, partner agencies).

Support and promote participation of women, youth, and marginalised groups

Refer immediately protection cases identified to ACTED Protection Officer for referral to protection actors.

Lead recruitment of new staff for the SM unit, under guidance of the DCM/CM;

Recruitment, day to day supervision and management of Site Maintenance Officer/ Assistants and Site Maintenance skilled/unskilled workers (i.e. attendance sheet signature, follow-up with finance…);

Commitment to continuous learning through trainings and timely identification of capacity-building needs and opportunities, in coordination with the DCM/CM and HR department.

KEY PERFORMANCE INDICATORS

Example, the key performance indicator (KPI) is a measurable value that demonstrates how effectively a company is achieving key business objectives. Organizations use KPIs to evaluate their success at reaching targets

of SM unit workplans developed and followed up on;

of completion certificats for maintenance/improvisent Works on site infrastructures ;

of Site Maintenance Committee with ToRs and trained;

of team membres successfully trainer

of service monitoring exercises jointly conducted with other units;

Required Qualifications

Bachelor’s degree in civil engineering, Architecture .

Experience

Minimum one (1) year of professional experience in shelter activities or site maintenance, preferably with an international or national NGO.

At least six (6) months of experience supervising or managing a team .

Resident in Deir ez-Zor Governorate .

Willingness and ability to travel frequently within the project areas.

Very good in Microsoft Office applications , particularly MS Excel .

Very good command of English and Arabic , both written and spoken.

Skills

Excellent organizational and time management skills .

Other Information

Ability to work effectively in a multicultural and diverse environment , demonstrating flexibility and adaptability.

Ability to work independently and manage tasks with minimal supervision.

Strong attention to detail and commitment to quality.

Preferred Qualifications

Previous experience working in same section.

Experience using ODK and/or Kobo Toolbox for quantitative data collection and field assessments.

Knowledge of the Deir AlZor Area and previous experience working in Deir Al zor

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