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Reporting Line SENIOR MANAGER BRANCH TECHNOLOGY SUPPORT Location Tanzania Head Office Department DEPARTMENT OF ICT Number of openings 1 Job Purpose To oversee, align, and administer ICT support services across all CRDB branches and zones, maintaining the high availability, reliability, security, and performance of branch technology services. This position oversees a team of Zonal ICT Specialists, manages branch ICT operations, handles incident management and service delivery, monitors vendor performance, ensures SLA compliance, oversees ICT asset management, leads branch technology projects, and drives continuous improvement in branch technology services to enhance business operations and customer service delivery. Principle Responsibilities Lead and oversee ICT support functions across all branches and zones, guaranteeing the seamless availability and reliability of branch ICT services and infrastructure.
Champion operational excellence throughout branch ICT support operations to deliver efficient, dependable, and customer-centric technology services. Qualifications Required A bachelor’s degree in computer science, information technology, computer engineering, information systems, telecommunications, or a closely related discipline is required. A minimum of five years of experience in ICT operations or technical support is required, ideally within the banking sector.
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