Regional Branch Manager, Zanzibar

Expérience

Career opportunity: Branch Manager, Zanzibar Organization: NCBA Bank Location: Zanzibar Requisition ID: 4299 Job purpose To foster robust leadership across branches and agencies, cultivate high-performing teams, deliver outstanding customer experiences, and drive exceptional business growth and profitability for the branch. The Branch Manager oversees the daily operations of the branch, upholding stringent banking standards and enforcing robust management controls to ensure operational excellence. Key accountabilities Financial and business growth – 60% Develop and execute strategic plans aimed at acquiring new business opportunities and enhancing revenue streams from current clients. Monitor branch performance, ensuring meticulous record-keeping, and prepare detailed reports for the Regional Branch Manager as well as pertinent Business Heads. Oversee portfolio risks to ensure alignment with the bank’s established risk appetite framework. Collaborate with various departments—including Asset Finance, Commercial Banking, Consumer Banking, Direct Sales, Bancassurance, and Securities—to identify and leverage cross-selling opportunities, enhancing overall business growth. Responsibilities include managing both borrowing and non-borrowing accounts to strengthen customer retention, reduce financial risks, and foster business expansion. Perform comprehensive product evaluations and leverage market feedback to drive the enhancement and refinement of product development initiatives. Develop and enhance capabilities that enable the branch to outperform competitors in its market. Perform comprehensive market intelligence activities to detect emerging trends, regulatory shifts, and potential business opportunities. Develop and assess the branch’s yearly strategic plan along with its geographic strengths. Internal controls and risk management – 10%

• Verify compliance with branch controls, security mandates, operational processes, and established business continuity and disaster recovery protocols. Ensure adherence to all NCAA Bank policies, as well as Know Your Customer (KYC), Anti-Money Laundering (AML), and operational risk management guidelines.
• Maintain timely and accurate reports.
• Oversee the processing of check referrals while guaranteeing the timely collection of all applicable fees.
• Implement rigorous oversight of expenditures related to staff expenses, catering, overtime, maintenance, stationery, and miscellaneous losses. Strive to achieve satisfactory audit ratings through timely resolution of exceptions. Perform supervisory inspections and execute custodial responsibilities in strict adherence to established protocols and guidelines. Customer experience – 10% Demonstrate exceptional customer service while consistently achieving business objectives by strictly adhering to established turnaround times and maintaining high service standards.
• Coordinate customer feedback initiatives.

Présentation du poste

• Address customer complaints promptly. Strive to meet and exceed the expectations of internal customers while upholding and embodying NCAA Bank’s core values. Uphold impeccable standards for the branch’s visual presentation and overall aesthetic appeal.

Autres informations

• Maintain the continuous operational availability of cash deposit machines, ATMs, and other service channels. Interact with customers during one-on-one engagements to enhance long-term loyalty and satisfaction. Brand, product and business proposition – 10% Provide strategic guidance to branch personnel concerning business objectives and market priorities, informed by an assessment of local trends and competitor offerings.
• Verify that all merchandising materials adhere to the bank’s established guidelines. Provide staff with updates on promotions and monitor sales performance to ensure alignment with objectives.
• Cultivate strategic partnerships with prominent clients and industry influencers to enhance business opportunities. Provide assistance to product specialists in promoting products and services to local businesses. Serve as the bank’s official representative at various marketing initiatives, corporate social responsibility programs, and community engagements. Collaborate with the Marketing and Communications teams to ensure consistent branch branding and signage. Learning, growth and people management – 10% Foster a collaborative and energized workplace culture to cultivate a high-performing, self-driven team committed to excellence. Establish measurable performance goals, execute formal evaluations, and deliver consistent feedback to team members. Offer direction, instruction, and assistance to branch employees, fostering their professional development and ensuring optimal performance.

Develop and implement robust resource planning strategies alongside comprehensive succession initiatives, including structured leave programs and internal training opportunities. Promptly manage performance concerns, disciplinary issues, and employee grievances to ensure timely resolution and maintain a fair, compliant workplace environment. Ensure all mandatory learning hours are fulfilled via e-learning modules and internal organizational training initiatives. Job specifications Academic qualifications A Bachelor’s degree in a business-related discipline, achieved with a minimum Upper Second classification or a cumulative GPA of 3.0, is required. A master’s degree is highly advantageous for this role. Professional qualifications and knowledge

• AKIB or CPA (K), CSAPs.
• Strong working knowledge of computer applications, particularly Microsoft Office tools and banking systems. Desired work experience A minimum of eight years of hands-on experience in banking is required, with demonstrated expertise in branch operations, credit management, and business development. A minimum of four years of relevant experience is necessary, with a portion of that tenure consisting of managerial responsibilities. Requires a minimum of two years of experience in a branch operations capacity. A minimum of four (4) years of professional experience, with at least two (2) years dedicated to business development, is required. Achieves targets with a history of surpassing expectations on a consistent basis.

Excellent knowledge of banking products. Job dimensions

• Balance sheet: KES 2 billion–5 billion. Reporting relationships Direct reports
• 3–5 employees. Indirect reports
• 4–7 employees. Stakeholder management The role necessitates close collaboration and effective communication with various stakeholders to ensure success in the position. Internal stakeholders
• Service providers. Decision-making authority, mandates and constraints The position holder will be empowered to:
• Make managerial decisions.
• Sign transactions within approved limits. Perform credit evaluations and authorize approvals at the branch level.
• Approve OMNI items.
• Approve staff leave. Responsible for authorizing customer business lunches in accordance with predefined financial guidelines. Approve expenditures within allocated budgets, encompassing staff catering costs, taxi charges, facility maintenance expenses, and overtime payments.
• Authorize spending related to customer recovery initiatives, ensuring expenditures remain within the approved budgetary constraints. Exercise sound judgment when distributing resources within the branch’s approved headcount to maximize operational efficiency. Work cycle and impact The role encompasses strategic planning across multiple timeframes, including short-term (under one week), near-term (two weeks), intermediate-term (two weeks to one month), medium-term (one to three months and three to six months), long-term (six to twelve months), and extended-term (beyond one year) horizons. The position holder will be responsible for:
• Managing branch strategic initiatives. You will be responsible for preparing and submitting reports on a weekly, monthly, quarterly, and annual basis.
• Submitting monthly accountability reports.
• Managing branch leave. Overseeing both in-person and digital learning initiatives for their own sessions as well as for colleagues across other branches. NCBA Bank core value behaviours The expected competency level for each fundamental value-based behavior is Intermediate :

Formation / Diplômes

• Building organizational talent. Technical competencies No technical competencies were provided in the specified section of the description. Behavioral competencies Behavioral competencies were not specified in the provided description for this role. The organization values collaboration and community engagement, actively encouraging team members to disseminate information through social media platforms. Kindly select the appropriate icons below to facilitate sharing this opportunity. Submit your curriculum vitae and application through the designated portal on the company’s official website by following the provided link. Closing Date : 25th August, 2026. Don’t miss out on the newest job opportunities in Tanzania—subscribe today to stay informed. Click here to begin.

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