Insurance Unit Support Assistant

Assistant Officer – Insurance Unit (01) – Lusaka JOB SUMMARY The incumbent is tasked with administering Credit Life and Funeral Insurance processes within the Recoveries Department, ensuring accuracy, timeliness, and compliance. Responsibilities involve handling insurance claims and refunds, validating supporting documentation, addressing stakeholder inquiries, maintaining precise records, generating reports, and upholding adherence to internal policies and regulatory mandates. JOB SPECIFICATIONS Diligently gather and compile all required insurance documentation in a timely manner to ensure complete and accurate submissions.

• Responsible for drafting and sending correspondence to employers regarding potential insurance claimable events, as well as following up to obtain necessary feedback.
• Enhance relationships with stakeholders Here’s the professional paragraph while preserving all original details:
• Ensure the accurate and prompt recording of Funeral Insurance Policies, verify the completeness of all required documentation, and proactively follow up on any necessary corrective actions.
• Efficiently managing and resolving insurance claims (Credit Life & Funeral) in a timely manner
• Responsible for maintaining and updating support documentation related to claims and insurance files.
• Ensure accurate calculation and processing of insurance refunds, followed by prompt communication of refund details to eligible clients.
• Addresses insurance-related inquiries from branch offices and other departments, ensuring prompt escalation and resolution of issues. Timely escalation and diligent follow-up on internal queries to ensure swift resolution. Ensure that all eligible events under Credit Life insurance are accurately coded with the appropriate insurance codes, both prior to and following the claim process.
• Compiling and distributing weekly, monthly, and ad hoc reports as required

Analyze call center reports to distinguish between claimable and non-claimable events. Accomplish any additional responsibilities lawfully assigned by management. MINIMUM ENTRY REQUIREMENTS

Formation / Diplômes

• The successful candidate must possess a completed Grade 12 School Certificate or an equivalent qualification recognized by the relevant educational authority.
• A degree in Insurance or a business-related field such as Business Administration or Economics is required.
• A National Certificate in Insurance (NCI) is required for candidates who have not obtained an Insurance degree.

Expérience

• A minimum of three years of professional experience in Insurance Administration or within the Financial Services sector is required.

Possession of an Affiliate membership with the Insurance Institute of Zambia (IBIZA) would be considered a valuable asset. OTHER SKILLS AND ATTRIBUTES Proven ability to effectively manage stakeholders and maintain clear, professional communication channels throughout all engagements. Accurate and efficient data entry capabilities are required, along with meticulous attention to detail. Accomplished in maintaining meticulous documentation and record-keeping standards. Excellent interpersonal skills Demonstrated capability to meet tight deadlines while maintaining high standards of quality and accuracy. Demonstrated ability to resolve complex issues and manage escalations effectively. Integrity, accountability, and confidentiality. TO APPLY Professional candidates are required to submit their applications, including their updated curriculum vitae and relevant professional or academic certificates, to the designated contact. [Click the Apply button below to apply, and Create my CV to build a CV tailored to this offer, professionally] . The deadline for submitting applications is Wednesday 15 July 2026 Shortlisted candidates alone will receive communication regarding their application status.

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