Senior Consultant with Diverse Expertise at FNB

Job Description We are seeking a capable professional to provide robust support to Tellers, Collections Consultants, and Cash Migration Officials, ensuring operational efficiency and seamless workflow across all functional areas. The ideal candidate will play a key role in maintaining the smooth functioning of these critical departments through timely and effective assistance. RESPONSIBILITIES Finance Demonstrates comprehensive product expertise to consistently meet and exceed sales targets.

• Lead generation.
• Thoroughness in meticulous review processes to prevent processing discrepancies and financial losses
• Seek out and leverage strategic opportunities to expand market share and strengthen the company’s competitive position. Demonstrates thorough understanding of product offerings to consistently meet and exceed sales targets.
• Lead generation.
• Responsible for achieving sales revenue targets and adhering to the approved sales budget.
• Expand current customer portfolios through strategic cross-selling initiatives.
• Enhance cost efficiencies through the migration of customers to channels. Customer Provide courteous, professional service to customers in accordance with established service standards.

Responsibly gather and interpret customer requirements to accurately meet their needs and expectations. Process customer requests with efficiency, attentiveness, and precision to ensure accurate and satisfactory resolution. Deliver exceptional customer service by engaging with clients in a warm, respectful, and professional manner. Handle all customer complaints promptly and ensure their resolution to the customer’s satisfaction.

• Uphold and champion the core values and principles that define the Bank’s brand identity in all professional interactions and operational activities. Professional Rewrite:

Responsabilités

• Provide clients with expert guidance and education regarding the diverse range of channel solutions tailored to meet their specific requirements. First National Bank Zambia Limited, an officially licensed commercial bank, is actively seeking a motivated and qualified individual to fill the position with Head of Enterprise Fraud Risk. The ideal candidate will possess a minimum of five years’ experience in fraud risk management, preferably within the banking or financial services sector, along with a proven track record of implementing effective fraud prevention and detection strategies. Responsibilities include overseeing the development, implementation, and monitoring of enterprise-wide fraud risk policies, procedures, and controls to ensure compliance with regulatory requirements and industry best practices. Additionally, the candidate will be responsible for leading a team of fraud risk professionals, conducting risk assessments, and collaborating with senior management to mitigate fraud-related threats. Process Ensure strict compliance with FNB’s Golden Rules, established policies and procedures, the code of conduct, and all applicable regulatory guidelines throughout the performance of your duties. Perform all duties in strict adherence to established risk and compliance guidelines and regulations.
• Responsible for granting approval, validating, verifying, and authorizing all Frontline activities to ensure compliance with established standards and policies. People
• Ensure proficiency in all key result areas.
• Maintain accurate and up-to-date records of annual and sick leave in Oracle, including all necessary supporting documentation for leave requests. QUALIFICATIONS Minimum academic prerequisite includes a Grade 12 Certificate, comprising five credits, alongside satisfactory completion of English and Mathematics. A bachelor’s degree in Sales, Marketing, or a closely related discipline is required. Applicants are required to submit the following documents as part of their application: Updated Curriculum Vitae (CV) Grade 12 Certificate Degree Certificate Revised Version: The ZARA Verification Certificate is required for the Grade 12 Certificate to ensure its authenticity and compliance with national educational standards. This certificate serves as official confirmation that the submitted qualification meets the prescribed criteria set by the relevant authorities. Verification Certificate for a Degree issued by ZARA Applicants must include ZARA verification certificates for their academic qualifications to be considered for shortlisting. It is strongly recommended that candidates confirm their qualifications have been verified by ZARA prior to submitting their application. Important Closing Date Note Please be advised that applications will not be accepted after the specified date. We encourage you to submit your application prior to the closing date. 18/07/26 All positions will be filled in accordance with Firsthand Group’s Employment Equity plan. The Bank is committed to recruiting and promoting individuals with disabilities. To support this objective, candidates may voluntarily provide information regarding their disability. This information will be handled with strict confidentiality and only disclosed when legally mandated to external parties. We invite you to spread the word about this exciting opportunity by utilizing the social media icons provided below. Help us reach a wider audience by sharing this position with your network.

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