General Manager

Expérience

General Manager, Tanzania Water Center Position Details Job title: General Manager, Water Center Organization: Wine To Water (WTW) Country: Tanzania Position type: Independent Contractor Location: Arusha Reports to: Africa Regional Director Our Mission And Core Values Wine To Water (WTW) champions the preservation of life and human dignity by harnessing the transformative potential of clean water. The WTW Water Center aims to deliver an outstanding and engaging visitor experience, fostering awareness and inspiring guests to actively support the WTW mission. Core Values Wine To Water upholds a steadfast commitment to the following core values:

• Integrity
• Excellence
• Courageous communication
• Entrepreneurial spirit

Responsabilités

• Extreme ownership Job Summary The General Manager of the WTW Water Center will establish and execute a strategic vision while overseeing day-to-day operations to deliver exceptional guest experiences, optimize staff performance, and cultivate robust partnerships. This position involves overseeing logistics, financial planning, service quality, narrative development, and strategies for engaging guests. Proficiency in cross-cultural communication, fundraising initiatives, leadership, and crafting immersive guest experiences is required. Key focus areas include: You will be responsible for managing all operational and logistical functions, such as scheduling, inventory control, global shipping coordination, and customs compliance, specifically for WTW Filter Build and Water Center activities. Ensure exceptional guest experiences by maintaining high service standards, crafting memorable touchpoints, and designing immersive workshops that motivate individuals to champion the WTW mission. Staff management duties include recruiting, training, and cultivating a motivated team entrusted with hosting guests, conducting workshops, and sharing the WTW narrative. Prepare and oversee budgets while ensuring accurate and timely financial reporting. Maintain and cultivate strategic partnerships to enhance the fundraising platform via the Water Center, thereby advancing the WTW clean water mission. Key Responsibilities Operational Leadership The General Manager will oversee logistics, scheduling, inventory management, site development, maintenance, and retail shop operations for the Water Center. This entails collaborating closely with WTW US operations, global shipping, and finance teams to develop a framework for operational sustainability, guided by the Africa Regional Director. Guest Experience The General Manager will collaborate within a dynamic team to spearhead the launch of the Water Center in 2026, subsequently overseeing ongoing initiatives to elevate visitor engagement via cutting-edge, interactive experiences and educational offerings. Key responsibilities include:

Personally hosting groups of high-profile guests. Developing standardized protocols and best-practice frameworks to guide effective group facilitation efforts. Responsibilities include equipping and guiding team members to facilitate engaging and high-impact workshop sessions. Engage guests in meaningful conversations to motivate them toward advancing their journey with WTW. Fostering an environment of enthusiasm and encouraging meaningful participation from guests. Partner Development This position involves maintaining consistent communication, providing constructive feedback, and delivering detailed reports to WTW and key partners to enhance and refine guest experiences. The General Manager will also cultivate strong relationships with key stakeholders, including clients, partners, and industry leaders, to enhance collaboration and drive business growth. Additionally, they will engage with community organizations and regulatory bodies to ensure alignment with corporate values and compliance standards.

• Donors
• Sponsors
• Corporate partners
• Key stakeholders within the WTW network These partnerships will drive the growth of WTW’s network and enhance its revenue-generating opportunities. Donor Engagement The General Manager will collaborate with WTW US to create donor engagement tools and facilitate donor and lead generation through the utilization of database systems, such as Salesforce. Responsibilities include:
• Incorporating storytelling into the guest experience.
• Supporting the follow-up journey for guests.
• Fundraising for WTW projects.
• Supporting water initiatives within Tanzania. Collaboration The General Manager will partner with WTW Tanzania and WTW US to effectively communicate the WTW narrative via the Water Center. Additionally, this position will actively contribute to the creation and implementation of innovative guest engagement initiatives. Financial Management The General Manager will oversee budget administration, revenue optimization, and financial statement preparation, ensuring fiscal accountability and strategic alignment with organizational objectives. The role is responsible for:
• Meeting target goals.
• Optimizing costs. Ensuring the consistent excellence of the guest experience remains a top priority.

Autres informations

• Supporting financial sustainability. Staff Leadership The General Manager will be responsible for recruiting, training, onboarding, and mentoring a diverse team of hosts and center staff. This includes:
• Enforcing best practices.
• Building cultural sensitivity within the team. The role involves facilitating meaningful interactions between staff and guests, fostering engagement and delivering exceptional service through inspired and effective communication. Safety And Compliance The General Manager is responsible for ensuring strict compliance with health, safety, and all applicable local regulations. The role encompasses ensuring adherence to quality control standards throughout the DROP Filter assembly process. Requirements Experience A minimum of five years of relevant professional experience is required for this position. Professionals with a background in international tourism or luxury lodge operations are strongly encouraged to apply. Skills The ideal candidate should have:
• Demonstrated ability to lead and manage teams in the tourism industry.
• Exceptional cross-cultural understanding.

Strong communication skills.

• Strong organizational abilities.
• Fundraising skills.
• Revenue management skills.
• General management skills. Education A bachelor’s degree in Hospitality, Tourism, or a closely related discipline is required for this position. Soft Skills And Personal Qualities The candidate should demonstrate:
• Ability to remain calm under pressure.
• Strong problem-solving skills.
• Exceptional interpersonal skills.
• Cultural sensitivity. Demonstrates strong aptitude for leading projects within fast-paced and evolving settings.
• Motivation and self-starting ability.
• Positive attitude. Additional Requirements The candidate must have:
• Work status in Tanzania. Proficiency in residing within Arusha or its surrounding vicinity is required.
• May be required to travel to other regions as part of the role.

Présentation du poste

• Possesses exceptional writing, editing, and English presentation abilities.
• Proficiency in Google Suite. We encourage you to help spread the word by utilizing the social sharing icons provided below. Please submit your CV and application through the company’s website by accessing the provided link. Closing Date : 10th June , 2026. Explore the most recent employment opportunities in Tanzania by subscribing today. Click here to stay updated.

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