Head of Business Growth
Company: Excel and Grace Consulting
Industry: Construction
Contract Type: Full-time
Location: Lagos, Nigeria
Salary: NGN 1,800,000 per month
Required Experience: Minimum 7 years
Level: Senior
Language: English
Working Hours: Full-time, 8am to 5pm
Minimum Degree: Bachelor's Degree
Job Context: The Head of Business Growth is responsible for the company's commercial growth by driving customer acquisition, revenue generation, customer retention, and market expansion. This role oversees sales, account management, and customer success functions, ensuring they operate as an integrated commercial team that delivers exceptional customer experiences, meets revenue targets, and supports the company's long-term growth strategy.
Responsibilities:
Develop and execute business growth strategies to drive revenue, profitability, customer acquisition, and market expansion.
Lead and manage sales, account management, and customer success teams to achieve the company's growth objectives.
Build and manage a strong sales pipeline, improve conversion rates, and achieve monthly, quarterly, and annual revenue targets.
Develop strategies for key accounts, strengthen customer relationships, increase retention, and identify cross-selling and upselling opportunities.
Oversee customer onboarding, product adoption, customer satisfaction, and initiatives to reduce churn rate.
Collaborate with marketing, product, operations, finance, and procurement teams to develop demand generation campaigns, pricing strategies, go-to-market plans, and improve customer experience.
Analyze market trends, customer behavior, and business performance to identify new growth opportunities and support strategic decision-making.
Recruit, coach, and develop high-performing commercial teams while establishing clear KPIs, accountability, and a culture of collaboration and execution.
Track commercial performance, prepare activity reports and forecasts, and recommend actions to improve revenue, customer growth, and operational performance.
Desired Profile:
Bachelor's degree in Business Administration, Marketing, Management, Finance, Economics, or a related field (an MBA or relevant professional certification is an added advantage).
Minimum of 8 years of experience in sales, business development, commercial leadership, customer success, or growth management.
Proven experience leading multiple commercial functions and managing B2B customer relationships.
Experience in construction, construction technology (ConTech), real estate, procurement, supply chain, marketplace platforms, or FinTech is a plus.
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