Operations Coordinator

Operations Coordinator Urban Style Ghana Admin & Office

• 1 month ago Easy apply Accra & Tema Region

Compétences requises

We are seeking an experienced and highly organized Operations Manager to oversee the day-to-day operations of our home service platform. The successful candidate will be responsible for ensuring service excellence, managing service provider performance, optimizing operational processes, maintaining financial oversight, and driving customer satisfaction and business growth. The ideal candidate is a proactive leader with strong operational, financial, and people management skills who thrives in a fast-paced, customer-focused environment. Min Qualification: Degree

Expérience

Mid level Experience Length:

• 3 years Language Requirement: English Working Hours: Full Time - 8 to 5

Localisation

Profil recherché

Job descriptions & requirements Key Responsibilities Operations Management Oversee daily business operations to ensure seamless service delivery. Monitor booking fulfillment and operational efficiency across all service categories. Develop, implement, and improve operational processes and workflows. Identify operational challenges and implement solutions to enhance customer and service provider experiences. Ensure compliance with company policies, standards, and procedures. Financial Oversight Monitor daily revenue, transactions, and financial performance.

Missions principales

Track service provider payouts, commissions, and incentives. Assist with budgeting, forecasting, and expense management. Reconcile booking records, payment reports, and financial transactions. Support management with financial reporting and operational insights. Quality Assurance & Customer Experience Conduct regular service quality audits and performance reviews. Monitor customer satisfaction scores, feedback, and online reviews. Develop and implement service recovery procedures for customer complaints and escalations. Work closely with customer support teams to ensure timely issue resolution. Continuously improving service standards and customer experience. Team Management & Development Recruit, onboard, train, and mentor service providers. Manage service provider performance and accountability. Conduct regular performance evaluations and coaching sessions. Develop and maintain training materials, operational manuals, and Standard Operating Procedures (SOPs). Oversee onboarding and offboarding processes for service providers and operational staff. Foster a culture of professionalism, accountability, and continuous improvement. Vendor & Partnership Management Manage relationships with vendors, suppliers, and strategic partners. Negotiate and coordinate partnerships that support business objectives. Organize and oversee special events, promotional activations, and community engagement initiatives. Collaborate with partners to enhance service offerings and brand visibility. Report & Performance Management Analyze operational data and prepare regular performance reports. Identify trends, opportunities, and areas for improvement. Present recommendations to leadership based on operational insights and performance metrics. Ensure operational goals align with overall business objectives. Key Performance Indicators (KPIs) The Operations Manager will be responsible for achieving and improving the following metrics: Booking Completion Rate Customer Retention Rate Average Response Time Customer Satisfaction Score (CSAT) Net Promoter Score (NPS) Revenue Growth Service Provider Retention Rate Qualifications Required Bachelor’s degree in business administration, Operations Management, Hospitality Management, or a related field. Minimum of 2–5 years of experience in operations management, service delivery, customer experience, or a related leadership role. Strong understanding of operational processes and performance management. Experience managing teams and service providers. Excellent organizational, problem-solving, and decision-making skills. Strong financial management and reporting capabilities. Proficiency with Microsoft Office Suite, Google Workspace, and operational management software. Excellent communication and interpersonal skills. Preferred Experience managing mobile service teams or field-based professionals. Experience in startups, marketplace, or high-growth business environments. Familiarity with customer retention strategies and loyalty programs. Experience tracking and reporting on KPIs such as customer satisfaction, retention, booking completion, and revenue performance. Key Competencies Leadership & Team Management Customer Experience Management Problem Solving & Decision Making Process Improvement Time Management Relationship Building Attention to Detail Accountability & Ownership Adaptability & Resilience Salary : Attractive Location: Accra Log In and Apply Important safety tips Do not make any payment without confirming with the Jobberman Customer Support Team. If you think this advert is not genuine, please report it via the Report Job link below. Report Job