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Training Manager SUN KING The Easy Buy Training Manager will work closely with the sales team to ensure field staff and office based staff have acquired the knowledge on processes and tools required for a proper execution of their work, through training, reminders and materials. What you would be expected to do: Overseeing, planning and delivering training to Energy Officers and Field staff to ensure proper understanding of tools and processes Planning and delivering training for office-based role staff as advised Spearheading the training and implementation of new pilots, process and products to the field teams Ensure the administration of the Litmos users for agents, field and staff is up-to-date Develop impactful content to drive continuous learning for the staff and agents Share information on issues encountered in the field while using the tools Customer experience audit- Coordinating with the field trainers to observe and audit the implementation of customer processes and share feedback to the stakeholders Support with ad-hoc projects related to field activities of EOs or field staff when required Ensure digital content deployment uptake and development Monitoring and enforcing usage of training tracking app, setting targets for the field trainers and increase trainers performance and content quality based on automated... Togo : Atakpamé Dapaong Kara Lomé Sokodé 2023-06-03
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