Client Service Intern (CVAC)

Client Service Intern (CVAC) | IOM - International Organization for Migration

Client Service Intern (CVAC)

IOM - International Organization for Migration Yaoundé Both national and international UG - Ungraded level Speaks English, French

Application deadline: April 22, 2026

Closed

Apply

Summary by Impactpool

The UG Client Service Intern at the Canadian Visa Application Centre (CVAC) supports daily operations related to Canadian visa and permit applications. This role involves assisting applicants, managing data, and ensuring compliance with operational standards. Interns will gain hands-on experience in client service, data management, and the visa application process. The position requires effective communication and organizational skills in a fast-paced environment.

Candidate Requirements:

Enrolled in final year of Bachelor's/Master's in relevant field

Fluency in English and French

Excellent communication skills

Knowledge of customer care

Ability to work in fast-paced environment

High professionalism and integrity

Strong attention to detail

Basic computer proficiency

Ability to work independently and in a team

Job Description

Under the overall supervisor of the Team Leader Manager and the direct supervisor of the Deputy Team Leader, the Intern at the Canadian Visa Application Centre (CVAC) supports the daily operations related to the intake and preliminary handling of Canadian visa and permit applications on behalf of Immigration, Refugees and Citizenship Canada (IRCC). The role provides hands-on exposure to visa application procedures, client service, data management, and compliance with established operational and confidentiality standards.

Responsibilities

Assist in providing information to the applicants: distribution of forms and checklists; provision of accurate and timely replies to applicants’ enquiries through phone, email, chat and in person; assistance and guidance with value added services.

Assist in collecting visa applications and sorting the documents: verification of completeness and correctness of visa application forms; completeness check of the supporting documents; sorting of the documents with relevant checklist; assistance to applicants if the documents are incomplete. 

Input visa application data: maintain an expert user level with the provided application management software, ensure quality check of collected data and generated invoices; accuracy of the tracking of passports and documents; scanning and quality check of supporting documents.

Collect visa and service fees; review correctness of payment and charge against the application management software; issuance of invoices; daily reconciliation of collected fees and invoices; secure storage of cash. 

Delivery and collection of applications and passports: secure transfer of the visa applications and passports to/from the IRCC specified visa offices; sorting and counting of applications and passports; secure return of passports to applicants and delivery to courier.

Undertake all other tasks as may be assigned. 

Qualifications

Education and Experience

The candidate should:

Be enrolled in the final academic year of Bachelor’s / Master`s level or equivalent in Bilingual Studies (English and French), Linguistics, Communication Sciences, Social Sciences,  Administration, International Relations, Law or related field;

Be enrolled in a graduate school programme (second university degree or equivalent, or higher);

or  have graduated with a university degree ( not later than 1 year ago ) in Bilingual Studies (English and French), Linguistics, Communication Sciences, Social Sciences or related field;

Skills

Excellent communication skills

Knowledge of customer care.

Ability to work in a fast-paced, customer-facing environment

High level of professionalism, discretion, and integrity

Strong attention to detail and organizational skills

Basic computer proficiency (MS Word, Excel, and data entry systems)

Ability to work effectively both on his/her own and within a team of varied cultural and professional backgrounds.

Ability to pay attention to details and work under pressure and meet deadlines with minimum supervision.

Languages

Fluency in English and in French

Required Skills

Job info

Contract Type: Internship (2-6 months) Initial Contract Duration: 3 months Org Type: Country Office Vacancy Type: Internship Recruiting Type: Intern Grade: UG Is this S/VN based in an L3 office or in support to an L3 emergency response?: No

At Impactpool we do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.

Before applying, please make sure that you have read the requirements for the position and that you qualify. Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

Summary by Impactpool

The UG Client Service Intern at the Canadian Visa Application Centre (CVAC) supports daily operations related to Canadian visa and permit applications. This role involves assisting applicants, managing data, and ensuring compliance with operational standards. Interns will gain hands-on experience in client service, data management, and the visa application process. The position requires effective communication and organizational skills in a fast-paced environment.

Candidate Requirements:

Enrolled in final year of Bachelor's/Master's in relevant field

Fluency in English and French

Excellent communication skills

Knowledge of customer care

Ability to work in fast-paced environment

High professionalism and integrity

Strong attention to detail

Basic computer proficiency

Ability to work independently and in a team

Fellowship

Master the recruitment process of the impact sector!

Become a fellow and gain access to Impactpool's premium material that will boost your career in the impact sector

Explore fellowship

Show IOM - International Organization for Migration that you are interested in them

Recruiters from the organization will be able to view your profile,

[Click the Apply button below to see the contact details]