General Manager

Kerry Robert Associates are delighted to be partnering with a hotel located in one of the most vibrant cities in Cameroon (Africa) in the search for a Hotel General Manager.

The successful Hotel General Manager will ensure the optimal management of the real estate, financial, and human resources to offer a high quality experience to customers, and to guarantee the financial stability of the hotel.

Key responsibilities:

Develop and execute strategic plans to achieve revenue and profitability targets Manage daily operations across all departments, ensuring service quality standards Create and monitor departmental budgets while controlling operational costs Recruit, train and develop staff while maintaining optimal staffing levels Build relationships with guests and handle escalated complaints professionally Analyse performance metrics and implement improvements based on data insights Ensure compliance with health, safety and regulatory requirements Collaborate with the Managing Director on improvements and property enhancements

Requirements

The ideal candidate must have:

5+ years of hotel management experience with leadership responsibilities in renowned international groups Proven track record of achieving revenue targets and managing P&L statements Strong knowledge of property management systems and hotel operations software Excellent communication, leadership and interpersonal skills Ability to work flexible hours, including weekends, evenings and holidays Master's degree in hospitality or business Experience with brand standards and quality assurance programs Certification from hospitality associations or management training programs Fluency in French and English is essential

Benefits

Salary: Depending on experience + bonus

Excellent benefits: Tax free salary plus performance bonuses, expat package and professional development opportunities

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