Junior Community Manager

Experience

Radisson Hotel Group is an international hotel group with a presence in Europe, the Middle East, Africa and Asia Pacific, with more than 1,600 hotels operating or developing in over 100 countries. The Group is growing rapidly and pursuing an ambitious growth strategy for its portfolio of brands under the Radisson Hotels umbrella. Driven by the Every Moment Matters promise and the Yes I Can! service philosophy, Radisson places the customer experience at the heart of its priorities. The Radisson Rewards loyalty program and the 100% carbon-neutral Radisson Meetings offers demonstrate the group’s commitment to personalized, sustainable service. Radisson Hotel Group is committed to people, communities and the planet, with the goal of achieving Net Zero by 2050. As a Junior Community Manager, you contribute to the development and facilitation of online communities at the Radisson Hotel Group, including the Antananarivo-based hotel. On a daily basis, you create, plan and publish content adapted to the different social platforms, in line with the universe of the brands of the group. You monitor interactions, moderate comments and respond to messages to increase customer engagement and satisfaction.

Candidate profile

• es. You participate in performance monitoring (reporting, campaign analysis, optimization recommendations) and collaborate with the marketing, communication and operational teams. This full-time position is held on site in Antananarivo, with a regular presence in the hotel to capture and relay the highlights of the hotel’s life. Skills Mastery of social networks (Instagram, Facebook, Tik Tok, Linked In) and good community management practices, with an ability to adapt content to each platform. Skills in content creation (writing in French and ideally in English, storytelling, notions of graphic design and simple photo/video editing). Skills in digital communication (community management, moderation, e-reputation, interaction with various audiences and respect for brand editorial lines). Sense of analysis and organization: monitoring of key indicators, performance reporting, ability to learn lessons to improve actions. Training in marketing, communication, digital or equivalent field, curiosity for hotel and tourism, sense of service, team spirit and ability to work in an international environment. Sector: Hospitality

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